Suspected 700 XMR Scam by Swapter

[cephalopod]

Hi,
Thank you for your honest feedback and for highlighting how our service usually operates.
Regarding the exchange mentioned, we would like to confirm that the case is active and is currently being handled. We remain in contact with the user and are ready to provide any information available at this stage.
If any previously sent information was not received, we’ll provide it again directly to the user via private correspondence.
Best regards,
Swapter Team

Hi,

Thank you for your response.

However, as of today, I still haven't received any mail from anyone at Swapter. I also haven't received a reply to the email I was asked to send to "compliance@swapter.io", which I sent four days ago.

[JeromeTash]

Regarding the exchange mentioned, we would like to confirm that the case is active and is currently being handled. We remain in contact with the user and are ready to provide any information available at this stage.

If you were in contact with the user, do you think he would have come here to complain? This thread only highlights how bad your service is. Please resolve the client's issue as soon as possible. If you can't swap the funds, then refund his XMR as soon as possible. What is so hard about that?

However, as of today, I still haven't received any mail from anyone at Swapter. I also haven't received a reply to the email I was asked to send to "compliance@swapter.io", which I sent four days ago.

I suggest you add a comment on their profile at kycnot.me. Hopefully their rating drops further.

[dkbit98]

However, as of today, I still haven't received any mail from anyone at Swapter. I also haven't received a reply to the email I was asked to send to "compliance@swapter.io", which I sent four days ago.

So that means Swapter is lying when they say they are in contact with you?
This is a typical behavior from a scammer, especially since this incident happened around two months ago.
I suggest creating flag against them in forum if they don't start recovery procedure soon.

[cephalopod]

However, as of today, I still haven't received any mail from anyone at Swapter. I also haven't received a reply to the email I was asked to send to "compliance@swapter.io", which I sent four days ago.

So that means Swapter is lying when they say they are in contact with you?
This is a typical behavior from a scammer, especially since this incident happened around two months ago.
I suggest creating flag against them in forum if they don't start recovery procedure soon.

They are not in contact with me.  I still haven't received any mail.
The only way I can reach them is by initiating a chat through their website on my own...

[LoyceV]

They are not in contact with me.  I still haven't received any mail.

May I suggest to create a new type 3 Flag? That creates a red warning above their topics, visible for all users.

[cephalopod]

They are not in contact with me.  I still haven't received any mail.

May I suggest to create a new type 3 Flag? That creates a red warning above their topics, visible for all users.

I've just received an email from them, but there isn't any substantial information yet since I'm still waiting for a reply. Do you still recommend creating a Type 3 Flag, or should I hold off?

[bitbollo]

After two months, what it should be the problem now and what should be the substantial information you are missing?

According your previous quote of 5 Feb, you have been not able to reach them "unless opening a chat in their website"...
At this point at least you have a first contact by email... but have you tried to seek legal help at least to understand if you had some chances for other actions?

Trust pilot doesn't show specific issues but selective scam (or in general "issues) can be somewhat common in crypto space ... For sure the flag could help other people but I would focus also to understand what it can be really done for your case.

[LoyceV]

Do you still recommend creating a Type 3 Flag

Yes.

or should I hold off?

Why? So they can keep pretending they're not scammers for a few more months, making new victims?

[albon]

I've just received an email from them, but there isn't any substantial information yet since I'm still waiting for a reply. Do you still recommend creating a Type 3 Flag, or should I hold off?

If they were honest and truly concerned about their reputation and customer satisfaction, they would have responded to you long ago and returned your funds. This long delay clearly shows they are untrustworthy.. Take a look now at kycnot.me and the screenshot I attached. It's good that they've placed a warning message at the top, visible to anyone choosing to use their exchange regarding your ongoing case.



Also, their representative on the forum did not follow up on your case until the end after their last reply in your thread, and their last activity on the forum was 7 days ago.

Trust pilot doesn't show specific issues but selective scam (or in general "issues) can be somewhat common in crypto space ... For sure the flag could help other people but I would focus also to understand what it can be really done for your case.

We cannot fully rely on Trustpilot because I have even found that they have recently become lenient with fake and paid reviews, and most of the reviews came from unverified accounts.

or should I hold off?

Why? So they can keep pretending they're not scammers for a few more months, making new victims?

I completely agree with you; the OP should create a Type 3 Flag ASAP.

[cephalopod]

After promising to respond to my email within 24 hours, it has now been two days without a reply from Swapter. I will proceed to create a type 3 flag.
Could you please advise me on how to do that?

[LoyceV]

I will proceed to create a type 3 flag.
Could you please advise me on how to do that?

The same as the first Flag, but use the 3rd tickbox.

[cephalopod]

I will proceed to create a type 3 flag.
Could you please advise me on how to do that?

The same as the first Flag, but use the 3rd tickbox.

Thank you. I have created a type 3 flag.

[LoyceV]

I have created a type 3 flag.

https://bitcointalk.org/index.php?action=trust;flag=3488
Flag Supported. It needs 2 more DT-Supporters to become Active.

[noorman0]

Thank you. I have created a type 3 flag.

Just supported the flag; simply place the flag link in your first post to make it visible to other members and can active quickly.

or should I hold off?

A flag can be withdrawn once the dispute is resolved, but the supporter must also withdraw theirs. You should have created this flag when it was first suggested anyway.

[hugeblack]

I have created a type 3 flag.

https://bitcointalk.org/index.php?action=trust;flag=3488
Flag Supported. It needs 2 more DT-Supporters to become Active.

Flag Supported

[cephalopod]

place the flag link in your first post to make it visible to other members and can active quickly.

Thank you for your advice, I have addressed that now.

Flag links:
https://bitcointalk.org/index.php?action=trust;flag=3488
https://bitcointalk.org/index.php?action=trust;flag=3484

[JeromeTash]

place the flag link in your first post to make it visible to other members and can active quickly.

Thank you for your advice, I have addressed that now.

Flag links:
https://bitcointalk.org/index.php?action=trust;flag=3488
https://bitcointalk.org/index.php?action=trust;flag=3484

I have supported the Type 3 flag as well; it should bow be active
Some of these swap services are just a big joke and should be avoided at all costs. Imagine holding someone's funds for all that long, leading to financial loss. The market has greatly plummeted since then, and they will shamelessly not compensate when they return the funds to you.