Are you sure you are using the right domain link? Because the domain you mentioned is not the same in the BK8.Official profile. In his profile we see this link:
https://www.bk8btc.comIf they are not two mirrors of the same website, maybe you have been a victim of a clone site.
If you check the website, you'll see the license verifier at the bottom of the website. So it is most likely that the website is another mirror site of bk8(bk8 has a lot of mirror site that caters to each region), but it would still be better if their representative could confirm whether it is their website or not.
An unsettled bet represents a result they can't guarantee based on an official source. The federation hasn't posted the match results on their website. The match was completed a month ago, but they don't know how. It's the same as Real Madrid playing Barcelona. We don't know the outcome, so we won't calculate your bet. They do this to avoid returning the money to my balance. Because if they unblock my account, I'll have money in my balance, and they'll have to return it. I deposited more money than I withdrew.
Wait, the deposit wasn't new? Anyway, Ok, I think I got it, so they won't release the deposit because they still don't know the outcome of the match, even after a month?