How fair are casino tools for detecting “cheaters”?

[alegotardo]

I keep seeing posts where casinos say a user was detected as a cheater, but the user disagrees and says they were never given a clear explanation.

That makes me wonder how fair these detection tools really are. What tools do casinos actually use to flag cheaters? And how can we be sure this reason isn’t sometimes used as an excuse to deny withdrawals, especially when players can’t really verify anything on their side?

Also, what kind of “cheating” do casinos usually accuse players of? Personally, I find it hard to even think how someone can cheat an online casino, aside from what I’ve read in scam accusation threads.

Curious to hear from people who actually understand this, or who’ve seen solid explanations from casinos before.

I believe that if you avoid sites with dubious reputations, you'll already solve 80% of this problem... I've also seen many accusations of this type, and most of them are linked to casino sites I've never heard of and that are even difficult to find here on the forum or in a simple Google search.

Besides that, I think the remaining problems are mainly related to bonus abuse and multi accounts, and that is where we really have a problem... because casinos do not disclose which other accounts they've identified as "suspicious", much less tell you how they identified fraud, because if they knew, they could hide better next time.

But... in a reputable casino, I think it's unlikely they're the villains. I think a polite support ticket, without getting upset, can get you some information to try and reverse the situation if you're truly innocent.

[peter0425]

Wouldn't it be a violation if the casino does not disclose the reason for the ban of the customer? Honestly, we might not know specifically what their basis are because we can only see their terms and conditions but at the end we still do not know if anything is being followed correctly.

[Pi-network314159]

I keep seeing posts where casinos say a user was detected as a cheater, but the user disagrees and says they were never given a clear explanation.

That makes me wonder how fair these detection tools really are. What tools do casinos actually use to flag cheaters? And how can we be sure this reason isn’t sometimes used as an excuse to deny withdrawals, especially when players can’t really verify anything on their side?

I have two things to say here, 1 is that casino can never disclose the tools used to detect cheaters, it can just be a bot set with Numerous rules that when one is violated either ignorantly or consciously, it will send signal to the casino and they will instantly block you.

2. I guess this tool is the primary reason why you are denied of withdrawal when players can't verify anything like you said. This tool help them keep track record of all customers maintaining their rules and the ones violating them, because without this bot doing it for them, they will definitely not be able to keep track record of everyone's activity in the gambling site.

[Bluedrem]

If suspicious behavior is observed among casino users, especially when they give bonuses or operate multiple accounts. Most account holders think that new accounts mean more chances of winning and more bonuses, due to which users feel comfortable using more than one account and casino platforms use their fault to catch multi-accounts and ban them. Again, many times casino sites can cheat users, for example, if someone keeps winning continuously, then most of the time casino sites with bad reputation ban that user.

[yhiaali3]

To be fair, we must acknowledge that there are instances of cheating by gamblers, and the casino is justified in accusing them of fraud and manipulation. At the same time, there are some unscrupulous casinos that falsely accuse gamblers of cheating when they win large sums and attempt to withdraw their winnings.

I followed many of the discussions in the accusations section of the forum, and indeed, there were some cases where it appeared that the user was indeed cheating, even if they didn't admit it. There were also other cases that seemed to be scams perpetrated by the casino, where some users were banned when trying to withdraw their winnings.

[sheenshane]

I keep seeing posts where casinos say a user was detected as a cheater, but the user disagrees and says they were never given a clear explanation.

Because there are no clear comprehensive program terms or ToS, this makes the customer misuse, and the casino can detect it as a cheater.  (pointing out not following the ToS)
How many of us here refuse to read the ToS before using the casino?
Make sure to review the policies just to ensure they’re thorough, transparent, and easily accessible by their terms.  
This practice could have avoided such a problem, IMO.

Not unless the casino itself are wellknown of being selectively scamming people, the reputation also matters most in this scenario.

[Oasisman]

Also, what kind of “cheating” do casinos usually accuse players of? Personally, I find it hard to even think how someone can cheat an online casino, aside from what I’ve read in scam accusation threads.

I think it's normally the people who go beyond the TOS, or those who violates casino rules.
Sometimes, casino may not go into details because the violator already knew about it, and that they knew they'll get caught eventually.
To be fair with the others who genuinely don't, they can always contest the accusation for further clarifications.
I believe reputable casinos will going to answer it.

I don't know what tools the casinos are using, but one thing is for sure, it is a tool who protects their TOS.

[viljy]

After all, the casino is not obliged to prove its accusation to the client. The evidence may be presented at the request of the judge and provided to the court behind closed doors. Hence, there are frequent suspicions that the casino indiscriminately accuses customers of fraud or violation of the TOS. In fact, among the accused clients, it is often the real scammers who are most outraged. Of course, this does not exclude that the casino may make mistakes or even act maliciously (the latter is unlikely for a large casino with a good reputation). In general, it is very important what is written in the TOS, especially regarding the obligations of the casino and the duties of the client. Because this is the only thing that will matter during the trial, and not some kind of speculation, "logical conclusions" and other pseudo-evidence.

[Kelward]

The problem is that they can't actually open source their solution because then cheaters would be able to bypass it.

It's like most gaming anti cheats... if you know how exactly they work, you can just cheat anyways. They don't want that.

The only thing we can do is give preference to casinos that don't cause too much trouble and are fair with users.

We shouldn't expect a casino to make open their detective techniques, if they do chronic and intellectual cheaters will take advantage of the information to find ways to manoeuvre them inorder to find loopholes to cheat. Genuine gamblers should try and understand the TOS of the casino that they are registered in, I know this is a tedious task for most of us but it is better to understand key points rather than faulting their terms for gamblers. But if you enter a casino, gamble and exit without trying to outsmart them I don't think you would have a problem, that is if you're using a reputable casino.

[mu_enrico]

You'll rarely see a scam accusation for table or slots games, why? Since it is practically impossible to cheat, assuming that the fairness isn't broken or hacked. Most of these "cheaters" almost always come from sports betting and/or bonus abuse. And I'm pretty much in agreement with the house's decision to ban or limit players. You see, they have statistical tools, and they can detect anomalies. Let's say it's improbable that the user wins in some situation, and thus they dig, they find something off, thus they ban or limit players. They also have their own "arbitrage detector." Thus, if users place this and that bet, they will get flagged, and the house will dig, and so on. IMO, detecting this kind of thing doesn't need rocket science, so I think the tools are fair. But if in the future I get banned because of winning big on slots, I'd cry on the scam accusation board lol.

[Rashlyowl]

Also, what kind of “cheating” do casinos usually accuse players of? Personally, I find it hard to even think how someone can cheat an online casino, aside from what I’ve read in scam accusation threads.

The most classic cheating by users is exploiting promotions & bonuses, this activity causes losses for the site because their main goal of getting new users fails, the bonus offer is only controlled & used by one person with dozens or even hundreds of accounts. How does the site know & give penalties such as account restrictions or deletion? definitely from users IP tracking.

[maydna]

I don't know what tools casinos can identify the players and called them as cheaters. That is their secret but you can search from the Internet. Perhaps that is fair in casinos side but not for players because we don't know for sure.

But if casino accuse you and say you are cheaters, you can asks for more explanation because that is your right. If they can't explain more about that or they don't tells anything and only keep saying you are a cheater, nothing you can do and you may leave the casino.

We may difficult to think how someone can cheat the casino. We don't know that so perhaps you can asks that to those who cheat casino.

[CryptoDracoo]

If suspicious behavior is observed among casino users, especially when they give bonuses or operate multiple accounts. Most account holders think that new accounts mean more chances of winning and more bonuses, due to which users feel comfortable using more than one account and casino platforms use their fault to catch multi-accounts and ban them. Again, many times casino sites can cheat users, for example, if someone keeps winning continuously, then most of the time casino sites with bad reputation ban that user.

It is common belief among many users that a smart solution is to open several accounts so as to receive more bonuses and have a better chance, although that is usually prohibited by most casinos. When they are caught and banned, people feel cheated in the process of disobeying the rules. Concurrently, there are dirty casino platforms also. Particularly bad reputation ones. Once a user begins winning over and over, the account is suddenly flagged or blocked and excuses begin appearing. I think that is just as much wrong. Casinos must save themselves abuse, and they should also honour fair players. This is why I would always believe it is always best to play by the rules and ensure that I only use reputable platforms because when it comes to money the person should trust the person over the bonuses.

[bitterguy28]

To be fair, we must acknowledge that there are instances of cheating by gamblers, and the casino is justified in accusing them of fraud and manipulation. At the same time, there are some unscrupulous casinos that falsely accuse gamblers of cheating when they win large sums and attempt to withdraw their winnings.

I followed many of the discussions in the accusations section of the forum, and indeed, there were some cases where it appeared that the user was indeed cheating, even if they didn't admit it. There were also other cases that seemed to be scams perpetrated by the casino, where some users were banned when trying to withdraw their winnings.

if it seems to be a pattern and there are numerous unexplainable accounts being banned from the casino then it could indicate that something fishy is going on and that they might be running a scam platform

[Dave1]

I keep seeing posts where casinos say a user was detected as a cheater, but the user disagrees and says they were never given a clear explanation.

That makes me wonder how fair these detection tools really are. What tools do casinos actually use to flag cheaters? And how can we be sure this reason isn’t sometimes used as an excuse to deny withdrawals, especially when players can’t really verify anything on their side?

Also, what kind of “cheating” do casinos usually accuse players of? Personally, I find it hard to even think how someone can cheat an online casino, aside from what I’ve read in scam accusation threads.

Curious to hear from people who actually understand this, or who’ve seen solid explanations from casinos before.

We couldn't really tell, because casino are not willing to tell it all even to third party arbitration. They will also said that their fraud department has detected that this account is cheating. Maybe the basic, IP Addresses or the OS as they can easily log it in their system and anything that changes will have a flag down and will have to investigate specially if they won big money.

So there's no explanation to it, we are at their mercy. Although I'm not siding with them, but if we see on scam accusations, perhaps there is a big chance that this casinos might have caught something that is "gaming" their system (no pun intended).

[Inwestour]

I keep seeing posts where casinos say a user was detected as a cheater, but the user disagrees and says they were never given a clear explanation.

That makes me wonder how fair these detection tools really are. What tools do casinos actually use to flag cheaters? And how can we be sure this reason isn’t sometimes used as an excuse to deny withdrawals, especially when players can’t really verify anything on their side?

Also, what kind of “cheating” do casinos usually accuse players of? Personally, I find it hard to even think how someone can cheat an online casino, aside from what I’ve read in scam accusation threads.

Curious to hear from people who actually understand this, or who’ve seen solid explanations from casinos before.

It seems to me that the ways players can commit fraud are very limited. And honestly, I have not been very interested in this topic, but I think it is almost impossible for a player to commit fraud when it comes to online casinos. As for the reasons for account bans, I have always believed that if a player wins a very large amount and the casino does not want to pay it out, they can choose one of the clauses in the user agreement, justify it, and block the account under that clause without the possibility of unblocking it. If the amount is not very large, the player will not go to court or try to resolve the issue legally. I think this is roughly how it happens. But of course I may be mistaken, because I have never encountered this myself.

[swogerino]

The casino sometimes always reference their TOS as what a user has bridge, maybe bonus abuse, arbitrage betting (which most believe is not possible) and multi-accounting. These are the few popular things I have seen a casino used as evidence against someone who has cheated their system and if you ask casino to present their findings they usually don't like doing that as they say or claim it's going to expose their means of catching cheaters

I think big reputable casinos do not care much to deny a withdrawal if that player has played correctly. In the cases where there is a problem again these big reputable casinos can show exactly what the person have done wrong and they will not put up stupid justification that by showing our tools "hackers" will bypass us. These things, the deny of a withdrawal usually happens in not so well known casinos and as I have said a thousand times now why finding a new casino when these big ones gives us everything and on top of that they do not deny withdrawals without reason just to buy time for them. They don't do so because they have enough money to handle every amount won as long as it has been won correctly.

[joeperry]

I'm actually curious of what kind of cheats those users were accused of and how do they check it. There are times that I am in win streak maybe around 8-10 win streaks in sports betting but the odds were like 1.4-2.xx and sometimes I get afraid that they might accuse me in cheating since I mostly bet in live match. However, I placed bet in known matches, if I am not mistaken those users that were accused of placing in fixed match were placing bet in low league or smaller league matches. Also, I'm not sure but they might have a system that can see which match or bets can be arbitrage and probably looks for users who only place bets on those bets? I'm actually curious too.

[fruktik]

I still don't understand how anyone can cheat a casino. Quite the contrary, it happens quite often. When such situations arise, I immediately begin to doubt the casino's integrity. Then they cite some withdrawal terms, but nothing of the sort happened when depositing. What is this? This is fraud, but not on the players' part. Did this happen? Then we can forget about this site once and for all. It wouldn't hurt to warn forum members about this.

[iv4n]

Curious to hear from people who actually understand this, or who’ve seen solid explanations from casinos before.

I think there are no short answers to your questions. There is a lot of cheating... I am not even sure where to start. Multiple accounts, bonus abuse, collusion on poker and live table games, use of bots, money laundering, and who knows how else. There is also a gray area... for example, you can try to count cards, and it's not like you are cheating, but if you win too much, it will raise some flags.

Casinos often mix real cheating with “we don’t like how you play”.

So they know how we play because they analyse betting patterns. Today it's easy to do all that... machine learning models, player profiles, automatic flags, manual reviews. I guess they track everything from bet size changes to timing of our bets and deposits/withdrawals.

You can find a lot about it online and take a deep dive into exploring "how do they do it".  Are they always right? No, they make mistakes too...