UPDATED account closed for 2.5 months, balance reduced to 0

[edbtz]

made a couple deposits and a few bets Jan. 2nd. checked the scores next morning and realized i hit on one of my bets and a parlay, putting my account around $2000 cad. tried to login to make a withdrawal and i got the "account unavailable" message. i reached out to their recovery team and they flat out lied. "you submitted a report that you were hacked". never did that. i've been going back and forth with them for 6 weeks now and they just ignore me. the last thing i got was "your deposit screenshots don't match our requirements" so i sent them 3 months worth of bank statements and still haven't heard anything.

not sure how to include screenshots but at this point i've been on 6 or 7 different forums/complaint boards and i've been ignored every time. blocked on twitter and telegram as well, 0 means of reaching live support because i can't log in and talk to anybody, and whenever i run into one of their reps at trustpilot etc i get "talk to our recovery guys". this is deliberate on bc.games part, they funnel everything to their bullshit "recovery" team and just ignore you because they know they can get away with it. i have 0 expectations of getting my account back or my money, so i might as well warn others. i'm a vip 27 with bc and a losing player overall btw, and this is the crap they make you go through

[holydarkness]

[...]

not sure how to include screenshots but at this point i've been on 6 or 7 different forums/complaint boards and i've been ignored every time. [...]

You can upload your image to talkimg.com, it's an image hosting like ibb and imgur, only it's made by prominent member of our forum and dedicated for the forum. After substantiating your post with the supporting evidences [the screenshot], PM bctokenbot, they're the current and active representative of BC to solve dispute.

[edbtz]

https://imgur.com/a/F2xwS6d

[edbtz]

won't let me pm, says i'm a newbie

[Russlenat]

won't let me pm, says i'm a newbie

are you referring to bitcointalk PM?
The user might have not check the "Allow newbies to send you PMs." so you won't be able to PM the account.

you already have a scam accusation there, this is already enough, you don't have to PM them..
Just post all the necessary evidence, that's it.

[Russlenat]

@edbtz , any update regarding the status of your accusation?

What actions have you taken so far?

[edbtz]

every action you can think of lol. complained on askgamblers, casino guru, casinomeister, trustpilot, you name it. ignored on every single one. except trustpilot, "contact our recovery team". blocked on twitter, blocked on telegram. one guy actually responded and - you guessed it- "contact our recovery team".

speaking of their lame ass recovery team they responded today

-----------

Hello there,

Thank you for contacting BC.GAME Support.

After careful review, we found that the information you submitted is incomplete/incorrect. As a result, your request cannot be processed and has been closed.

For security reasons, we are only able to review complete and valid submissions. We appreciate your understanding.

Best regards,
The BC.GAME Team_Stella

-------------

absolutely pathetic support. i'm down minimum 5k with these guys. win a couple grand back and get blocked. there's no way this is an actual person, has to be a bot or something. i sent what i thought was the correct screenshot multiple times, didn't work, so i sent bank statements and this is the response i get. i've spent tens of thousands spent with these dweebs and it's pretty clear there's no actual intent to restore the account. let's just lean on a technicality- "you're not sending what we want" -so they close the request

[GokuSan]

I already knew that casino was a scam; they also denied me a payment due to an invalid KYC.

[holydarkness]

I have to admit, lately I just scan through BC cases as I no longer have much control of the outcome, so I am a mere spectator and paying details to other threads with other casinos that's still salvagable worth more of my time, but correct me if I am wrong, basically your situation was you're locked out after trying to withdraw, asked to perform KYC, and after several failure, the KYC can't be retaken anymore?

[edbtz]

nope, kyc was fine. been betting here for a couple months. tried to login one day and got the "account unavailable" message. their recovery email says i submitted a report that i was hacked. which is complete bs, i never sent anything. this all conveniently happened right after i hit a couple sports bets

[holydarkness]

nope, kyc was fine. been betting here for a couple months. tried to login one day and got the "account unavailable" message. their recovery email says i submitted a report that i was hacked. which is complete bs, i never sent anything. this all conveniently happened right after i hit a couple sports bets

How sure are we that your email acccount wasn't compromised? I am referring to your gmail. Just to dots the I's, do you mind to check your gmail [or whatever email provider you use to register] outbox to see if any request ever sent and/or there is an activity from other devices that's not yours?

[edbtz]

that's the first thing i checked the day it happened, checked again just now to make sure. nothing of the sort. even if that was the case, it shouldn't take 6 weeks to get back to me, and ignoring me on every single complaint board and blocking me on twitter and telegram certainly doesn't help either

[edbtz]

bump. i'm glad there are so many bc scams on the front page, this will make for a nice screenshot to leave on every review board

also updated, their recovery team is asking for deposits from jan 4th, account was closed jan 3rd. in case you need any more evidence that the recovery team is a bot, and that bc has zero intention of actually helping you

https://imgur.com/a/bc-F2xwS6d

[holydarkness]

bump. i'm glad there are so many bc scams on the front page, this will make for a nice screenshot to leave on every review board

also updated, their recovery team is asking for deposits from jan 4th, account was closed jan 3rd. in case you need any more evidence that the recovery team is a bot, and that bc has zero intention of actually helping you

https://imgur.com/a/bc-F2xwS6d

Continuing my post on neighboring thread, though I know they don't want me to contact them and I am being rather childish by taking it very literally and stopped PMing their new rep too to, I'll nudge bcotokenbot as I read your PM got bounced. I'll do it now, and another one on Wednesday, absence response [please remind me when Wednesday afternoon --forum time-- come, in case it slipped my mind]. By next Saturday, absent response, I'll tag them myself to give them slap of reality and wake them back to their former glory.

[bctokenbot]

Sir, first of all, please allow me to clarify that neither X nor TG has blocked you. X's colleagues have been actively communicating with you, and Trustpilot's response personnel have also connected you with the relevant team.

If possible, please provide details regarding whether your frozen account has proof of deposits. Please explain in detail why you cannot provide information about your previous deposits, and what information you can actually provide. This is the only possible way to change the current situation.

[edbtz]

you guys are something else. i'm 100% blocked on telegram and twitter. the only reason i'm able to commuicate with you via twitter is because i'm on a different account, after you blocked my main one. i can't find the telegram channel, but it's the one with coco, every time i write something it disappears. i've left A DOZEN REVIEWS on trustpilot. over the course of two months. why not get this shit rectified after the first one? why do i need to continue to whine like a little kid for two months? why ignore me on askgamblers casino guru etc? your actions make zero sense especially when you consider i'm a VIP PLAYER at your stupid site

https://imgur.com/a/bc-F2xwS6d

i've provided 3 months worth of bank statements and you idiots keep asking me to match up transactions. I DON'T HAVE ACCESS TO MY ACCOUNT, YOU DO. Jan4th? my last deposits were on the 2nd. Do i have to draw you a diagram? go to the dates in question, and match up my transactions from my bank statements. i gave you 3 months worth. my last 100+ bc.game transactions are on there. you need proof that i am who i say i am, i provided my phone number, my email, my passport, my bank statements. what more do you want? this is more than sufficient on literally any of the 6 other books i gamble on, but for some reason you guys keep harping on this ONE transaction.

i just want to withdraw the funds in my account, nothing more nothing less. ive been banned/limited on other books but they still let you withdraw your money. for some reason though on bc.game, you have to go back and forth for damn near 9 WEEKS. and why the fuck would you even ban me in the first place lmao? i'm a losing player at your site. I win a couple grand and you block me? if you left it alone you'd probably have made a lot more money by now lmao. unbelievable.

edited to include your response on twitter. you guys are hands down the most laughable book i've ever dealt with.

[edbtz]

i went back through my emails, the jan 4th deposit in question, i actually sent these dweebs a screenshot of the receipt on january 11th. so they have all the necessary information they need and still won't re-open my account so i can withdraw my funds. avoid these scamming pricks at all costs

[edbtz]

https://imgur.com/a/bc-F2xwS6d

updated to include deposit screenshot in question. asking me last week for something that i supplied two months ago shows just how non-committed this "support" team is. avoid these scammers

[edbtz]

We would like to clarify that this case has been thoroughly reviewed by multiple members of our team across different communication channels (including email, support, and other platforms). We have made consistent efforts to assist the user and investigate the matter carefully.

Based on our investigation, this case involves potential account ownership concerns (such as unauthorized access or possible account transfer). In such situations, we are required to verify the legitimate ownership of the account before allowing any access or withdrawal, in order to protect user funds and comply with our security and regulatory obligations.

We have requested the user to provide valid proof of ownership, including verifiable deposit records. However, the documents provided so far are insufficient to establish that the claimant is the rightful account owner.

Additionally, after reviewing the submitted bank statement, we were unable to match the claimed transaction with any corresponding deposit record in our system, this result had passed to you already.

We would also like to note that while we remain open to resolving the issue, the user has continued to engage with our team across multiple platforms using inappropriate and abusive language, which does not facilitate a constructive resolution.

At this stage:
• The ownership of the account cannot be verified
• The provided evidence remains inconclusive
• The current account balance is 0, not 2000

Given the above, we are unable to proceed with the requested withdrawal.

We remain open to reviewing any new verifiable evidence the user may provide.

---------

they completely drained my account too. lmaooooo absolutely disgusting. STAY FAR FAR FAR FAR AWAY FROM THIS SITE

https://imgur.com/a/bc-2-Vgftew8

[holydarkness]

Well, is it possible that both sides are not wrong, only slightly error in addressing the issue because each is proposing a different aspect? Is it possible if your account is indeed with 0 balance because it did got compromised and the amount was wagered completely? Since I can't inquire to any of my contact anymore on your behalf, and they lose the advantage of for-my-eyes-only evidences, thanks to their interim head's decision, can you ask them to PM you [as the account owner] your account login activity?