Just a warning for everyone here:
I had a huge win (8,000x my stake) on Zeus vs Hades 250 from Pragmatic, and when I tried to withdraw my winnings, the casino told me the win had to be sent to the game provider for verification.
I was told this would be resolved within 24 hours, but more than 24 hours have already passed and there is still no resolution.
After those 24 hours, they are still delaying things, telling me to wait and that it will be resolved soon, and to stay calm.
At the moment, I cannot say this feels safe or reliable, especially if you win a more significant amount. Based on my experience, you may face delays/problems when trying to withdraw bigger winnings.
I am also attaching screenshots of my win and screenshots of the live chat conversation from their website as proof.
Ngl, this is my first time seeing a slot provider flagging a win as I usually see this in sportsbook. So they're gonna check if your win is legitimate? shouldn't that be easy?
I mean, aml/kyc and all the usual suspected promotion abuse whatnot would fall to the casino's end and not the game provider.
BTW OP, do you have the replay link?