FutureBit Apollo III - Next Gen Home Mining

[heslo]

Flashed the new update aaaaannnnddd.......

NOTHING

Same issues before Definitely seems like a hardware failure and I'm pretty bummed about it but it is what it is

[philipma1957]

I just did check yes (just woke up) and I'm giving that a shot. Hopefully that's the issue and will save me from sending back the unit all the way from Australia. Will report back soon!

hey mine went from Howell , New Jersey to Brooklyn, New York under 60 miles and instead of a day will take at lease 4 to get there.

[jstefanop]

Broken pull tabs seems to be almost on every shipment at this point. We made this easy to tear off, but apparently they are way too easy so even small ship drop will cause them to tear.

Will have better ones coming but not much we can do, these are mainly designed for bulk shipments to our distributors/retailers so not a big deal.

Looking into the cause of the dead boards...seems to be early manufacturing defects we are not catching at the factory. We increased our cycle/test time, but so far we have only had 3 units with this issue (2 here and 1 over normal support channels) and so wont know more till we get them back.

[jstefanop]

I just did check yes (just woke up) and I'm giving that a shot. Hopefully that's the issue and will save me from sending back the unit all the way from Australia. Will report back soon!

hey mine went from Howell , New Jersey to Brooklyn, New York under 60 miles and instead of a day will take at lease 4 to get there.

Support/order team has instructions to send out new units, we are not waiting to get the old one back. Had to pause on shipments this week to look further into testing and firmware update we need to reflash on all units at the factory...replacements and more shipments going out early next week.

[heslo]

Wasn't fussed about the tabs, just something I pointed out as if you put them there for a reason then at least you know they're not working.

The dead board isn't fun, but it is what it is; no point me complaining about it. Just the pain of dealing with an RMA is never fun, especially since you guys can't issue a label for me being I'm not inside the US. I hope when I sort out the shipping back I don't need to deal with any of the tariff dramas but lets see how it goes. Currently waiting on a reply from support with all the RMA deets I need and then I'll start to get the ball rolling on sending this back. Hopefully they can pickup from me, the nearest FedEx drop point is near the airport which is 45 minutes away lol

Appreciate you guys sending units back straight away without waiting for returns; great customer service!

[philipma1957]

I just did check yes (just woke up) and I'm giving that a shot. Hopefully that's the issue and will save me from sending back the unit all the way from Australia. Will report back soon!

hey mine went from Howell , New Jersey to Brooklyn, New York under 60 miles and instead of a day will take at lease 4 to get there.

Support/order team has instructions to send out new units, we are not waiting to get the old one back. Had to pause on shipments this week to look further into testing and firmware update we need to reflash on all units at the factory...replacements and more shipments going out early next week.

first off thanks for being professional.

Shit happens.

I remember when I was selling upgraded 2005 Mac minis with upgrades to a 500gb hdd 10 of 11 seagate drives failed .  It sucked bigly. I can imagine it is somewhat like that for you.