It appears that in the earlier years you were an exchanger before making a complete turnaround to deal with only cryptocurrencies (no fiat exchanges) and privacy focus, which is commendable. Only time will tell if you will live up to your word
Thank you 🙏 We chose this line because there is currently a lot of fraud in the field of anti-money laundering, when exchangers freeze customers' funds under the pretext of the need to undergo verification and confirm the origin of the funds, trying to keep the customers' money for themselves by any means necessary, and not because the money has a dirty history. We solve this problem with a model of either exchange or refund — no withholding of funds.
Back then you even had terms of service and a privacy policy, which you don't have now. I know it might seem minor, but I think it's necessary. A customer needs to read and know what exactly they are getting into.
As the user below mentioned, we do have them, but in the mobile version layout, the button was shifted to the right. We have already fixed this, and now the button is visible in the mobile version.
Is there any way to prove the existence of your liquidity funds? Ok, maybe not XMR, but you definitely always have a certain amount in BTC or another currency.
Signed message is ok. Even if you don't want to do it publicly, you can always do it with a highly reputable member in private.
We use several types of pools.
1) no XMR ⇄ no XMR - a decentralized exchange using the liquidity of a decentralized system provided by other users.
2) no XMR ⇄
XMR - To pay XMR users, we use our own pool of funds in XMR. This type of exchange is the most popular with us, since when paying with non-private cryptocurrency, people run the risk of encountering KYC checks on other exchanges, and most of our funds are in XMR. If there are ways to confirm that we have XMR, please let us know how to do this and we will be able to provide evidence if there is such a way.
3)
XMR ⇄ no XMR - In this case, we use a decentralized exchange from point 1 to the customer's desired currency from the funds received by customers from point 2. This funds accumulated for operational purposes. This pair is rarely used then opposit pair as it more profitable to use centralized exchanges due to lower fees.
We have great respect for forum members and are confident in the honesty of those who have a good reputation on the forum. However, we cannot disclose the wallets to which funds from our clients are transferred, as we value their confidentiality, so we cannot disclose wallet details under point 3.
btw. I don't see what the minimum and what is the maximum amount for the swap. Do you have such conditions?
For each type of exchange, we have different minimum and maximum amounts depending on current liquidity pools and network fees, and these amounts are constantly changing.
They do have terms of service on the website. If you're on mobile you'll have to switch to desktop site then click on the three dots besides Reviews to view the drop down option. Here are their terms;
https://jud-ex.com/en/#tosThank you for letting the user know while we were away. We have already fixed the layout and now the button is visible in the mobile version.
Op, your own posts on the forum or kucnot.me website does not count as a review. It's your own personal promotion content to give more details of your service. Reviews are ideally done by external sources.
Concerning kycnot.me, these are not our personal messages, but messages from our customers left at our request. We are currently trying to get into additional monitoring sites like kycnot.me, but in order for them to publish, we need feedback from our existing customers.
Regarding forums, I agree that our messages are not reviews, as you correctly noted, but our messages on Russian forums are needed to up in the thread, and it is not prohibited to do so there. But there are not only our messages there, but also customer reviews.
=================================================================Dear forum members, thank you for testing our service and providing feedback. This is very important to us. Before publishing announcements and creating a company, we want to make the service as user-friendly as possible, and we can only achieve this with your help. We look forward to receiving your further comments so that we can perfect the service.
