Stake.com – Account Disabled After Verification, Cannot Withdraw

[Mahangll]

Hello,

I have a problem with Stake.com.

I completed Level 2 verification. I submitted a selfie holding my ID and paper and it was accepted.

After that they asked for a utility bill. I submitted it but they rejected it. Then my account was disabled and my withdrawals were blocked.

I am not in profit. I only want to withdraw my total deposits that remain in the account.

Support is not giving me a clear explanation and my funds are locked.

I am asking Stake to review my case and allow me to withdraw my balance.

Stake username: Mahangel
Amount locked: 15154 USDT
Waiting time: 1 WEEK

Thank you.

[acroman08]

Their representative hasn't been active in the forum for a while now, so I don't think you'll get a reply from them here. Try posting on askgamblers or casino.guru, they might be able to help you with your case. Just remember that there is no guarantee that your case will be solved even if they are able to get in contact with stake.com

[rohang]

Hello,

I have a problem with Stake.com.

I completed Level 2 verification. I submitted a selfie holding my ID and paper and it was accepted.

After that they asked for a utility bill. I submitted it but they rejected it. Then my account was disabled and my withdrawals were blocked.

I am not in profit. I only want to withdraw my total deposits that remain in the account.

Support is not giving me a clear explanation and my funds are locked.

I am asking Stake to review my case and allow me to withdraw my balance.

Stake username: Mahangel
Amount locked: 15154 USDT
Waiting time: 1 WEEK

Thank you.

Do you mind sharing what bets you made and games u won on ? Thats not a big amount for stake there must be something they have found fishy

Posting bets will let us know if your play was totally legitimate or had any sort of shadiness potential involved

[yahoo62278]

Hello,

I have a problem with Stake.com.

I completed Level 2 verification. I submitted a selfie holding my ID and paper and it was accepted.

After that they asked for a utility bill. I submitted it but they rejected it. Then my account was disabled and my withdrawals were blocked.

I am not in profit. I only want to withdraw my total deposits that remain in the account.

Support is not giving me a clear explanation and my funds are locked.

I am asking Stake to review my case and allow me to withdraw my balance.

Stake username: Mahangel
Amount locked: 15154 USDT
Waiting time: 1 WEEK

Thank you.

I find it very strange that you are willing to accept a judgement of only being allowed to wd total deposits. You also mention you are not in profit. Almost like you know you were doing something wrong and you're praying you just get your money back.

Idk if that's the case or not but let's say it is, if I were the site i'd tell ya you're outta luck. You broke the terms of our service and we don't reward bad behavior.

[Shishir99]

I find it very strange that you are willing to accept a judgement of only being allowed to wd total deposits. You also mention you are not in profit. Almost like you know you were doing something wrong and you're praying you just get your money back.

Idk if that's the case or not but let's say it is, if I were the site i'd tell ya you're outta luck. You broke the terms of our service and we don't reward bad behavior.

I feel like there were issues with multiple accounts. Stake probably confirmed their suspicion the moment the user completed the first KYC level, yet they asked for the next level. I am just assuming it since I do not have any proof of my claims. I am saying this because of how OP wrote this thread. However, for whatever reason, a player gets blocked, the support should at least inform the player about it. The player should know why they got banned and why their funds were confiscated. I feel like this is a player right.

[Mahangll]

Thank you for your comment.

My betting activity was normal sports betting. I did not use any exploit, bonus abuse, or any unfair method. 
Here are some of my recent bets as requested.

https://i.postimg.cc/g2zZG9F0/1000246042.jpg
https://i.postimg.cc/Bv8tv4hj/1000246043.jpg
https://i.postimg.cc/rsTpgWqX/1000246044.jpg
https://i.postimg.cc/4y1x0d3h/1000246045.jpg

[Symphonized]

Their representative hasn't been active in the forum for a while now, so I don't think you'll get a reply from them here. Try posting on askgamblers or casino.guru, they might be able to help you with your case. Just remember that there is no guarantee that your case will be solved even if they are able to get in contact with stake.com

Yes i'm always here in the shadows


Forwarded your case to the Staff team

[Mahangll]

Thank you for forwarding my case to the staff team. I appreciate it.

I am fully willing to cooperate with any additional verification if required.
I look forward to your response.

[Fivestar4everMVP]

I find it very strange that you are willing to accept a judgement of only being allowed to wd total deposits. You also mention you are not in profit. Almost like you know you were doing something wrong and you're praying you just get your money back.

Idk if that's the case or not but let's say it is, if I were the site i'd tell ya you're outta luck. You broke the terms of our service and we don't reward bad behavior.

I feel like there were issues with multiple accounts. Stake probably confirmed their suspicion the moment the user completed the first KYC level, yet they asked for the next level. I am just assuming it since I do not have any proof of my claims. I am saying this because of how OP wrote this thread. However, for whatever reason, a player gets blocked, the support should at least inform the player about it. The player should know why they got banned and why their funds were confiscated. I feel like this is a player right.

Well, you are right, in a case where a user was found guilty of breaking a casinos terms and conditions, and the users account have to be blocked and fund confiscated, it's absolutely the users right to know exactly what the did that lead to their account being blocked and their funds confiscated, atleast this will help the user know for sure if the casino is right or wrong in their judgememt, this should be a priority for casinos especially the ones that claim to be transparent in their dealing with customers.

But in this particular case though, I may not want to believe that the user in question commited any offense, the blockage of his account maybe a system error that is due to the failed utility bill verification.
Lets not forget that most advanced casinos use automatic kyc verification system, and in a situation where the users document fails to meets the system's requirement for the verification to pass, the system may be programmed to automatically block such account and stop any form of withdrawal pending when a real human comes around to take care of the situation..

This is just my assumption.

[Mahdirakib]

~snip~

I doubt that you will get a quicker response from the Stake support team even though 'Symphonized' has forwarded your case to the staff team. You aren't going to get any direct help from 'Symphonized'. You may take your complaint to a 3rd party mediator if you don't get a good response in a timely manner from Stake support.

[Shishir99]

I doubt that you will get a quicker response from the Stake support team even though 'Symphonized' has forwarded your case to the staff team. You aren't going to get any direct help from 'Symphonized'. You may take your complaint to a 3rd party mediator if you don't get a good response in a timely manner from Stake support.

Strange!

Why would you say that, actually? I want to believe that you have a good reason for saying this. However, as far as I know, this guy has worked for Stake and Primedice and probably still works for them. He should have direct contact with the entire support team. So, I am not sure why you think that OP will not get any direct help from Symphonized. I understand that sometimes they don't pay enough attention or don't give it importance, but I want to know the reason for your thinking. That would be interesting, I guess.

[Mahdirakib]

~snip~

She is working for both Stake and Primedice, she also has direct contact with the support staff of Stake. But you would have said the same thing as me if you closely followed all the accusations against Stake in this forum. 'Symphonized' had said this a long time ago,

~ I'm always forwarding Scam accusations from this section to Staff so they can be handled.

PS: I'm the one in charge of forwarding them, in case Staff misses these topics, therefore every Stake.com Scam accusation will be viewed / analysed very soon.

But I have never seen any engagement from Stake representatives in the scam accusation board. Users come here with their complaints, then disappear after a few days, weeks or months without getting any help. Where the users are getting help on the mediators like Askgamblers and CasinoGuru with the direct involvement of Stake representative.