Not All Casino Complaints Are Scams, Some Are Player Errors.

[Joy- maker]

@DireWolfM14 created this thread few days ago on Meta board, suggesting for the creation of a dedicated gambling dispute/casinos complaints sub board under the gambling section. Truth be told here on Bitcointalk, a wave of complaints against online casinos has really flooded the scam accusations board. Although some cases over there in the scam accusations board actually involve real scams, but others happen because players misunderstood or ignored important rules.

I did not create this thread to defend casinos, instead to educate other users on common mistakes that lead to disputes.

THE IMPORTANCE OF READING TERMS AND CONDITION OF CASINOS:
Some disputes between casinos and players occur because the players failed to Read their terms and condition. Every casino has their own rules, and this rules usually explain:
1, bonus wagering requirements.
2, Maximum bet limit When using a bonus.
3, Restricted countries
4, account verification, a.k.e KYC policies.
5, withdrawal conditions.

Therefore, casinos believe that before a player will register on their platform, the player must have agreed to these terms. If the player break their rules intentionally or not, the casino may restrict the player account. Now here is the lesson, always read the important section before depositing funds.

UNDERSTANDING BONUS RULES: some players failed to understand that, bonus are not free money, they come with conditions, And common reasons for disputes includes:
1, betting above the allowed limit while using a casino bonus.
2, trying to withdraw the bonus before completing the betting required by the casino.
3, to open more than one account to claim the same bonus.

And this players forgot that casinos monitor all this activities. And if abuse is detected winning can be canceled or the players involved may be restricted. Now here is the lesson, if you don't fully understand a bonus, it is better not to use it.

MULTI ACCOUNTING AND REFERRAL ABUSE: if not all casinos, many prohibit having more than one account but some players end up opening more than one for their own selfish interest.
1, Bypass restrictions
2, to Claim referral rewards repeatedly
3, and avoid previous penalties.

And when casinos detect all this inappropriate behavior, those players accounts who are involve get suspended. And from the casinos end, this is a policy violation. Now Here is the lesson, one player, one account always to avoid future dispute.

VPN USAGE AND COUNTRY RESTRICTION: some casinos do not allow users from certain countries, yet some persons choose to bypass the restriction using VPN. If a player bypass restriction using VPN and the casino later find out, the player account maybe close after detecting player real location.
Now here is the lesson, before registering on any casino, check if your country is allowed to avoid future dispute.

KYC AND WITHDRAWAL VERIFICATION: casinos request for identity verification even when it is clearly stated on their platforms that they are KYC free, But they request for KYC sometimes when it comes to:
1, Large withdrawal
2, suspicious activity
3, compliance with regulations.

At this point players who refuse verification may likely have their withdrawals delayed or denied by the casino.
Now here is the lesson whether you like kyc or not agreeing to the rules at the registration means accepting that it might be required later if necessary.

MISUNDERSTANDING HOUSE EDGE AND FAIRNESS: in case you were not aware hear me today, All the gambling platforms operate with house edge, meaning gambling platforms has a mathematical advantage over time. Many crypto gambling platforms use probably fair systems based on cryptographic principles which is similar to Bitcoin technology. This systems allow players to verify game results.
However, probably fair doesn't mean guarantee profit, Here is a thread created by a user who think fair mean guarantee profit
Now here is the lesson, fair doesn't mean profitable like some persons think.

Conclusion, this is an educational post I am not here to claim that all casinos are honest, because real scams exist, example betmoco recent scam on Bitcointalk and casinos like that should be expose.

[Eternad]

This topic was suggested long time ago since scam accusation and reputation board is not frequently visited by gambler user or newbie that check casino on gambling board.

I agree on this suggestion since this topic is part of gambling and vital for player awareness to avoid scam earlier.

I saw some scam thread posted on gambling board that is not deleted or moved so I believe some mods allowed the scam accusation post here already.

[Wakate]

Nice post, and I have also seen lot of complaints online about how casinos were extorting players claiming that those player broke their rules and had to be banned without a refund before the leave the platform. Do you expect everyone to have equal reaction to this? No! This would never happen just like we all have our own way of judging these casinos that have been getting tagged about multiple unesolved issues.

There are things new player need to put into consideration before they make deposit on any casino with the intention to make profit.
You have listed many of not all. If gamblers are found to be scrutinizing new casinos before they use them, it's going to safe time and limit future complaints by players.

[aioc]

Although some cases over there in the scam accusations board actually involve real scams, but others happen because players misunderstood or ignored important rules.

Many of the accusations are what the gambler says and what the casinos say, and nothing comes to a conclusion, so there are accusations that end up with nothing to resolve, because we don't have an arbitration committee here; it all depends on what both parties are willing to show.
Players need to check the status of the casinos they are playing at and make sure they follow and understand the rules. Casinos are strict if they catch you, ban you, and deny you your money. Play at the right casino, follow the rules, and you are good to go.

[joniboini]

Sounds like a good choice to add a new board. That being said, is there any downside to letting those threads on the scam accusations board other than being "spammed" with gambling accusations?

Anyway, I'm not sure people will read this thread and improve their accusations. Most of them tend to believe they're in the right, and it's hard to seek meaningful discussion if the accused parties don't reply. I remember some casinos claimed that they don't want to give more details because they wanted every issue to be resolved on their CS channel.

[coin-investor]

I did not create this thread to defend casinos, instead to educate other users on common mistakes that lead to disputes.

Gamblers should be aware that casinos monitor them when they sign up, when they deposit, and how they play; they check and analyze their betting behavior. If they have this awareness, the gambler will see to it that they do not do anything that would flag them.
Some gamblers think that they can cheat the casinos and get away with it, but a gambler who just wants to have fun will not bother to cheat. They are here to play, not to make the casino their cash cow, so they check the rules and read the terms to make their experience enjoyable.

[leea-1334]

I think it just needs a new alert or new way for users to see where to post, current system seems fair,,, and mods can move threads to right place.

And enforce the rules more, so if scams are not created in right format for example,,, or have no good reason or proof, then delete.

We need to see the valid scams but if flood of false ones are covering them, everything is lost in the crowd.

[dimonstration]

And enforce the rules more, so if scams are not created in right format for example,,, or have no good reason or proof, then delete.

We need to see the valid scams but if flood of false ones are covering them, everything is lost in the crowd.

Moderators doesn’t moderate scam so most likely all scam accusation will stay and not be deleted as long as it’s on topic of giving narratives that OP was being scam regardless if it’s not in proper format or proof.

This unmoderated on scam makes user be vigilant and responsible on our own to determine who’s the scammer and who’s not.

This is why it’s important to always refer on the trust score or the ANN thread of the casino to determine any hint of shady behavior of casino.

[rdluffy]

I really like the idea that all new users have to read these rules and tips so they don't get confused and aren't harmed by the casinos' own rules

However, being practical, I think the only real way users read the TOS or information about bonuses is at the casinos themselves if there is a very clear and mandatory message to read
The vast majority simply will not read it or will associate a rule with those already existing in the world of gambling (such as wager, bonus, etc.) and play at the casino until they encounter a problem (if any)

Good post, very informative and easy to read OP 

[Die_empty]

Although some cases over there in the scam accusations board actually involve real scams, but others happen because players misunderstood or ignored important rules.

When users fail to read he terms of service of casino, they would have to face the consequences. Majority of the problems gamblers face are related to violating these ToS. It becomes a scam when the casino fails to abide by its terms. There also issues of changing the ToS without informing customers. This could be categorized as scam.

I support the creation of a sub board reserved solely for casino scam accusations. The scam accusation board should be reserved for crypto related scams. The current board has been flooded with casino related accusation which doesn't look good.

[Findingnemo]

Most of the accusation threads were created out of frustrations that comes while waiting for the response from the support team, they should not jump into conclusion that the casino scammed them when they are are yet to respond to the support tickets and other the remaining cases users violated the terms that resulted into account termination or losing the rewards due to void bets. Threads without valid evidence should be trashed that saves a lot of time too.

[uneng]

Most of the accusation threads were created out of frustrations that comes while waiting for the response from the support team, they should not jump into conclusion that the casino scammed them when they are are yet to respond to the support tickets and other the remaining cases users violated the terms that resulted into account termination or losing the rewards due to void bets. Threads without valid evidence should be trashed that saves a lot of time too.

I would say most accusations are from gamblers who are bothered for having lost money they shouldn't be putting at risk. As you say, they are frustrated and end discharging their frustration against the casinos. Instead of doing that, they should accept the fact they did a serious mistake in order to learn a lesson from that, so they can avoid repeating the same dumb moves again futurely.

However, when gamblers blame the house, while not taking responsability for their acts, they don't learn anything and are more prone into repeating the same mistakes over and over again (while expecting different outcomes as consequence).

[348Judah]

Very possible, some people take their mistake as an error or fault from the casino, all because they are not even aware of the rules they should follow and abide with the use of a particular gambling casino, what we don't know can hunt us down and that is the exact situation of what is happening with some gamblers, they make mistakes and don't even know they did something wrong that makes them have the challenge they are facing from the casino.

[noorman0]

I found that thread and wasn't too interested in commenting. I saw many casino representatives come and then leave after launching their announcements. Unless all the casinos promoting here agree to send active representatives to the "complaints" board later.

Maybe, besides creating an announcement thread, they should also publish their own specific complaint thread, so that there would be no need to create a new thread for each different user complaint. The complaint thread link will be embedded in their OP's ann thread.

[FirmWars]

Indeed it's not all complaints that are scam accusation and I agree with that suggestion of having a seperate board for casino complaints and then the scam accusation board too, both of them will serve different purpose since we still have some scam cases that are true. The possibility of encountering problems in casinos is high because people find it so hard to read all the details of the casinos which you mentioned in the OP,  that's why when issues just come up, they will rush to the scam board to make accusation.

[salad daging]

I found that thread and wasn't too interested in commenting. I saw many casino representatives come and then leave after launching their announcements. Unless all the casinos promoting here agree to send active representatives to the "complaints" board later.

Maybe, besides creating an announcement thread, they should also publish their own specific complaint thread, so that there would be no need to create a new thread for each different user complaint. The complaint thread link will be embedded in their OP's ann thread.

It is very rare for casino representatives to remain consistently active on the forums, maybe after creating an announcement thread on gambling they are usually active for a few months after which they disappear again, this is only some casinos and there are also other casinos that keep their representatives active.

For me, whatever the casino's way of dealing with complaints quickly on the forum is better, rather than waiting longer to respond, so casinos usually don't prioritize anymore, after the problem becomes big, the casino representatives usually come, things like this are annoying right.

[Agbamoni]

THE IMPORTANCE OF READING TERMS AND CONDITION OF CASINOS:
Some disputes between casinos and players occur because the players failed to Read their terms and condition.  And  Every casino has their own rules, and this rules usually explain:

Yes, 90% of the disputes between casinos and players are caused by the players ignoring the terms and policies of the casino. Most of us dont read through their documents, so when there is a problem, the casino will run down to their docs to clear you where you have been wrong. However, most casinos take that as an advantage to freeze many accounts, so to avoid disputes in the future, read their terms. If you are not comfortable with what is written, avoid the casino; henceforth, any disputes that arise later on will have you to blame.

[yahoo62278]

You forgot to include the fact that most of these scam accusations that we read aren't just simple misunderstandings but groups of abusers going from casino to casino trying to cheat the system with some of the methods you mentioned, then they get caught, and think opening a scam accusation here will help them pressure a casino to pay them. Not all casinos are honest, but not all accusations are honest either.

[Slow death]

I believe many people are aware of all the points the OP posted, but even so, they are victims of many casinos that use their Terms of Service  as a weapon to avoid paying out what the player has won. In this forum, there was a thread about a certain casino that starts with "1x" where there were many posts accusing players of scams, and the casino representative's response was always the same: accusing people of cheating and having too many accounts, which is why they were blocked.

[EluguHcman]

You have said what that matters most given room to accept that some casinos are guilt to the accusations on them and the figurative that not all of that players complaints are valid because some players are deemed to be ignorant of following the T&Cs of the affirmed casino (s).

And since the forum has a long way of alignments with the casinos and how the gambling board section have also been a most discussion section in the forum due to it activities, I support a review to consider the implement the proposing dispute section for users encounters here for easy navigating avenue specifically for scam or any disputes pertaining the casinos being promoted in this forum.