Hello Pat. Why don't you help out your VIP host a bit more so she doesn't stand alone with all the problems on this site? It seems like EVERY single request has to go through a management that really doesn't give a f*ck about all the requests they get.
11 days as a DUKE 2 VIP transfer (requires 35 million xp.. compare it with Diamond 2 at Stake.)
Payments are NOT instant. They need to be approved.. It happens fast but if it's over 2k.. it will take over half an hour or an hour.. It's not automatic as the ANN banner says.. Support is super wierd.. Waited for withdrawals to clear for over 1,5 hours and went to live chat where a super wierd guy named Wilson introduce himself not 1 but 2 times.. and the second time is it " Manager Wilson here".. Like it was some kind of sketch.. When he saw i complained about pending withdrawals suddenly all of them were approved instantly.. but he still tried to convince me that it doesnt matter it says pending.. becaus e pending means they are sent out to the payment system already.. why does he think i would believe that?
Weekly bonus was not issued to me.. because i won 20k.. fair enough.. next week i lost 4-5k.. and still no weekly for me. I spend all weekend texting with vip host that i had a losing week.. but the people she speak with kept saying i was in profit.. After 3 days they managed to bring up the numbers and i was in profit.. because they did cut the weekly midweek to midweek instead of saturday to friday as there website shows.. After explaining to them how there own weekly bonus works.. they suddenly found out i should have 40$ bonus. I got under 1% of my loss in rewards.. after speaking more with the vip host and explaining that on my rank it says "Elite" under weekly bonus.. they found out i should have 160$ instead. They have issued the 40$, so i can get the rest on the 15th august. They could not add it now.. but when i have bonus i am entitled to, and i speak directly with a vip host.. then it should be added instantly.. and after some time she found a way to add it.
Now i see upon a succesful vip transfer you get 200$ when you have wagered 100k. I just asked for it, and the answer is that its only on top of a deposit.. lets check their vip transfer page..
Benefits
20% Cashback During Your First Month
Enjoy 20% cashback for 30 days, credited weekly on Mondays, on top of your regular loyalty rewards.
Instant VIP activation after approval
No idea if are getting it.. didnt even ask as i guess it does not reset every monday.. but i know if i ask for it.. they say it.. I dont even want to give them the offer reject once again.
Instant VIP activation after approval
Immediate VIP access with a dedicated VIP Manager and priority support.
Only $100 deposit required
She is dedicated for sure.. but she is only a messenger in between a management in denial which also is the people handling everything.. does not seem like she manually can do anything.. only communicate. Its sad cause she seems intelligent enough to understand clear facts.. so it must be so hard for her to hear the absurd managements answers which she has to try to express in a way so the no-logic answer makes sense.. and thats tough when its so obvious the people behind are totally off..
Only $100 deposit required
Start your VIP journey with a low entry deposit and instant perks.
30 day VIP trial period
Despite there low bonuses.. 100$ seems fair as they are looking for players who think under 1% cashback weekly is fair.. so mostly small fish. VIP Sardines.
30 day VIP trial period
Enjoy full VIP benefits including faster withdrawals and exclusive rewards.
Personalized bonus after 2 weeks
Wait wait wait.. were the withdrawals not instant?
Personalized bonus after 2 weeks
Receive a tailored VIP reward based on your activity and playstyle.
$100,000 wagering target to maintain VIP status
A personalized bonus after 2 weeks.. Lets test it!
I got the answer that: those are like missions, special bonuses.. while she tagged an earlier message offering me a wager target. So there is NO bonus after 2 weeks.. You need a wager target! 500k wager = 550$ .. how generous.
$100,000 Wager to Keep VIP Status
Unlock a $200 reward + ongoing bonuses, events, and Wheel of Fortune access.
Uhh this one is exciting.. because the rule is very clear.. wager 100k and get 200$.. the answer was: so, it's bonus on deposit
hmm...
Once again i misunderstood the text on there website.. how stupid can i be.
Despite still being the worst weekly bonus i have ever seen.. i feel bad for the host. She should not stand there and wait days for lazy people who dont want to sort things out now.
So back to the weekly bonus issue that did led me here is:
How Your Bonus Is Calculated
Your weekly bonus consists of two components:
Rakeback and Cashback.
The bonus is calculated using the following formula:
Bonus = (Real Money Wager × House Edge × Rakeback Coefficient) + ((Total Real Bets − Total Real Wins) × Cashback Coefficient)
The Rakeback and Cashback coefficients depend on your loyalty level and the specific bonus.
Example 1 — Player with Net Losses
Wagered: 1,000 USDT
Wins: 200 USDT
House Edge: 1%
Cashback Coefficient: 0.5%
Rakeback Coefficient: 10%
Calculation:
1,000 × 0.01 × 0.10 + (1,000 − 200) × 0.005
= 1 + 4 = 5 USDT
The player receives a 5 USDT bonus.
Example 2 — Player in Profit
Wagered: 1,000 USDT
Wins: 1,200 USDT
House Edge: 0.25%
Cashback Coefficient: 0.5%
Rakeback Coefficient: 10%
Calculation:
1,000 × 0.0025 × 0.10 + (1,000 − 1,200) × 0.005
= 0.25 − 1 = −0.75 USDT
Since the calculated result is negative, the player receives 0 USDT.
Your Result for the Previous Period
For the previous reporting period, June 27–Aug 02, your total wins exceeded your total real-money wagers:
Total Real Money Wager: 288,255.45 USD
Total Real Money Wins: 310,100.23 USD
This means that you were in profit during this period, so your calculated bonus was 0 USD.
Please note that this does not mean you will not receive a bonus in the future.
Your losses and gaming activity during the current reporting period will be included in the next calculation, and if the final result is positive, your bonus will be available according to the regular payout schedule.
My answer was that the dates you specify are between "2 weeklys" Your weekly goes from Saturday Aug 1 to Friday Aug 7. You include my winning period from the week before and thats not cool. I dont know why its so hard to understand.. and guys this is the recipe on how you spend a whole weekend fightning for a justice but then finds out the general rewards is so low that 160$ on a 5k loss was not worth the fighting or signup. (and that is with my BETTER cashback percent) You NEW guys out there could look forward to a juicy 40$ bonus.
Thanks for taking the time to write this up in detail — a good part of what you raised here helped us catch something we genuinely needed to fix.
On the weekly bonus: you were right. Our reporting period wasn't matching the Saturday–Friday cycle we advertise, which meant a losing week could get blended with the previous winning week and wash out the calculation. That's a bug on our side, not intended behavior, and it's fixed now — reporting periods are aligned to the correct cycle going forward. Your loyalty-tier rate was also applied incorrectly at first ($40 instead of the correct Elite-tier amount); that's been corrected and the remaining balance is scheduled as agreed. We also credited $200 to your account for the runaround this caused — not a goodwill gesture, just the minimum we owed for the time it cost you to sort out.
One clarification on the mechanic itself, since it applies beyond your case: the weekly bonus is calculated on net losses within the period — you can see this in the formula you posted. If a player finishes a period in profit, the calculated bonus is $0 by design, same as any rakeback/cashback model. That part isn't a bug — the bug was in the period boundaries, which is what made it feel wrong.
On the VIP Transfer page copy: you read it exactly as written, and you're not the first to read "$100,000 wagering target → unlock $200" or "personalized bonus after 2 weeks" as unconditional. That's on our wording, not on you for reading it that way — we're rewriting those sections so the deposit-linked condition is explicit instead of implied.
On withdrawals and the chat exchange: amounts above a certain threshold go through a short manual review before payout — that's standard security practice, not a broken "instant" promise, though we agree the ANN banner should say so plainly instead of it being discovered the hard way. The chat interaction you described has been flagged for internal review.
Your VIP host did exactly what she should have — escalated, pushed on your behalf, got it corrected. If the remaining balance doesn't land on the 15th as scheduled, tag us here or have her loop the team in directly, and we'll get it sorted the same day.
