STAKE.COM They confiscated my $16,000.

[chafa06]

I was placing bets on Stake and making regular deposits and withdrawals. I had completed verification. However, they later requested additional verification. I completed all of them. I followed every step precisely. Finally, they suspended my account, saying I had violated their policies. But I did not violate anything. Despite all the documents I submitted being original, they haven't responded. Is there anyone who can help with this?

[Maslate]

Is there anyone who can help with this?

You can get help, but no one can promise your problem will be solved.
If you’re going to make a scam accusation, you need to start by following the proper format.

Using the correct format makes your accusation clear and formal, and it helps others understand and assess your case properly.

here
Scam Report Format (Use it to make scam reports properly)

[Coyster]

Do you have any evidence that what you said here actually happened? If you do, then you should provide it in this thread. Did you have any communicaton with their support? A screenshot of the discussion would be a good start. You need to provide that, if not it is just your word and nobody would take you seriously.

That said, what policy did they say you violated? Was it communicated to you through email? If so, can you share a screenshot of the email you received from Stake.

[Vaculin]

I agree with the posters above, because if you really want help, the only way your post will get attention is by providing solid evidence to support your claim. Without that, people won’t take it seriously.

We’ve seen this many times before. Newbies come in accusing a casino, then some disappear, while others never provide proof.
Because of that pattern, the community becomes cautious and won’t just accept accusations without evidence.

[Cointxz]

I was placing bets on Stake and making regular deposits and withdrawals. I had completed verification. However, they later requested additional verification. I completed all of them. I followed every step precisely. Finally, they suspended my account, saying I had violated their policies. But I did not violate anything. Despite all the documents I submitted being original, they haven't responded. Is there anyone who can help with this?

Completing the KYC is a different matter to violation of their ToS. KYC procedure is the initial requirements on account that under investigation due to violation.

Casino usually states the ToS that you violated. You can share here detailed conversation with the support as attachment to your case.

[acroman08]

Did they say what part of their terms and conditions you violated? Also, would you mind providing evidence supporting your claims?

I'll try to send their representative(Symphonized), maybe he can forward this issue to their team and give a more detailed explanation as to why your account was suspended.

[chafa06]

I completed all the requested verification processes, and in the end, I was told I had violated the rules. They didn't offer any reason. They just responded by saying they could only state that I had violated the rules and couldn't provide any further information.

[chafa06]

I completed all the requested verification processes, and in the end, I was told I had violated the rules. They didn't offer any reason. They just responded by saying they could only state that I had violated the rules and couldn't provide any further information.
I can't even access my account right now. I haven't even received a reply to the email I sent to Stake's email address. They say I violated the terms, I sent all the documents, and in the end they closed my account and said I violated the terms. I can't do anything. Stake isn't responding to my email.

[coupable]

I completed all the requested verification processes, and in the end, I was told I had violated the rules. They didn't offer any reason. They just responded by saying they could only state that I had violated the rules and couldn't provide any further information.
I can't even access my account right now. I haven't even received a reply to the email I sent to Stake's email address. They say I violated the terms, I sent all the documents, and in the end they closed my account and said I violated the terms. I can't do anything. Stake isn't responding to my email.

None here can interact with your case if you refuse to provide proofs to validate your story of events. Do you have images screenshots from your discussion with the support? Can you provide a screenshot of the discussion if it was made through emails? Did they asked for additional verification upon a big withdrawal request? How did you end up with that 16,000$ in your account? Please follow the suggestion made in above posts to use the apropriate format so we can understand the situation and guide you through available channels. Otherwise, members will fast ignore your calls. Posting a repetitive narrative with pathetic tone won't help you bro.

[logfiles]

Stake isn't responding to my email.

When did you send this email you say they did not respond to? If it's not so long ago, I suggest you wait for a couple of days to see if they will respond. Meanwhile, once you exhaust all the available options, you can try filing a complaint with third party independent mediators such as casinoguru or Askgamblers.
They will look at evidence you and the stake team present before they make a fair judgment

For us here it's hard for us forum members to know who is right or wrong since no one has posted any evidence.

[Xylber]

Looks like you may be part of forbidden jurisdictions.

The only way to unlock your account is proving that even if you have documents from the forbidden jurisdiction, you are located and playing in a different country.

14.3 Persons located in or reside in Afghanistan, Argentina, Austria, Australia, Belgium, Brazil, Cayman Islands, Colombia, Croatia, Cuba, Curaçao, Czech Republic, Cyprus, Democratic Republic of the Congo, Denmark, France, Germany, Greece, Iran, Iraq, Israel, Italy, Liberia, Libya, Lithuania, Malta, Netherlands, North Korea, Ontario, Peru, Poland, Portugal, Serbia, Slovakia, South Africa, South Sudan, Spain, Sudan, Syria, Sweden, Switzerland, United Kingdom, United States, Zimbabwe (the "Prohibited Jurisdictions") are not permitted make use of the Service.

[chafa06]

They initially wrote that my account was only in withdrawal mode, then they completely closed my account without responding at all. They haven't replied to my email for about a month either. I still don't know why my account was closed or why it was breached. I really can't understand why they first wrote that my account was only in withdrawal mode and then completely closed it.

https://hizliresim.com/tg0i0lo
https://hizliresim.com/ck4429t

As I indicated in the image, they initially said I could withdraw the money from my account, but then they completely closed it, claiming I had violated the terms. I'm not even getting replies to my emails. I don't understand why they initially said I could withdraw and then changed their attitude like this.

[Pmalek]

I was placing bets on Stake and making regular deposits and withdrawals. I had completed verification. However, they later requested additional verification. I completed all of them. I followed every step precisely. Finally, they suspended my account, saying I had violated their policies. But I did not violate anything. Despite all the documents I submitted being original, they haven't responded. Is there anyone who can help with this?

They probably already built a case against you before you submitted your documents. The KYC request was just to identify you for their internal records or whatever they do with that information. They can keep it on-file in case you reappear and create other accounts.

When a casino asks you to undergo KYC, it's not always another step closer to you getting your money. It can be if they don't suspect you did something wrong and/or have proof that you did. But it can also be a case of putting a name to a face.

I am not saying that you did break their rules, intentionally or unintentionally. Only you know that. I am just saying that completing KYC verification isn't synonymous with getting withdrawal requests accepted.

[coupable]

I am not saying that you did break their rules, intentionally or unintentionally. Only you know that. I am just saying that completing KYC verification isn't synonymous with getting withdrawal requests accepted.

He still has the right to know why he was nuked from platform and what terms he had broke in exact? By op posting here, official representative won't lose anything by responding here and clarify to community. It's part of their community management, at least to vlarify to other users if op really deserves to be blocked.

Op please confirm if someone uses the same ip or same device to use the casino. Maybe they accused you of multi-accounting. There should be a reason for a reputed casino to block your funds and account activites.

[Rating Place]

I was placing bets on Stake and making regular deposits and withdrawals. I had completed verification. However, they later requested additional verification. I completed all of them. I followed every step precisely. Finally, they suspended my account, saying I had violated their policies. But I did not violate anything. Despite all the documents I submitted being original, they haven't responded. Is there anyone who can help with this?

They probably already built a case against you before you submitted your documents. The KYC request was just to identify you for their internal records or whatever they do with that information. They can keep it on-file in case you reappear and create other accounts.

When a casino asks you to undergo KYC, it's not always another step closer to you getting your money. It can be if they don't suspect you did something wrong and/or have proof that you did. But it can also be a case of putting a name to a face.

I am not saying that you did break their rules, intentionally or unintentionally. Only you know that. I am just saying that completing KYC verification isn't synonymous with getting withdrawal requests accepted.

I have to agree with this. KYC isn't being done to help. It's done for compliance and profiling.