Hello,
I am posting this to report a dispute with Wolfbet.com and to warn other players.
Casino: Wolfbet
Game provider: many
License claimed: Anjouan Gaming Licensing Authority (Union of Comoros)
What happened:
I created an account on Wolfbet.com and deposited cryptocurrency multiple times without any problems. The deposits were accepted and converted into USD balance on the site, which I then used to play slot games from Pragmatic Play.
After playing one of the slots, I won money and tried to withdraw my winnings.
At that point the casino asked me to complete KYC verification. I completed the KYC and provided the requested documents.
After my verification was submitted, the casino support told me that my country is restricted and therefore they will not allow my withdrawal.
However, this does not make sense because:
I was able to create an account without any restriction.
I was able to deposit cryptocurrency multiple times without any warning or block.
Only after I won money and tried to withdraw did they claim my country is restricted.
If my country was restricted, the casino should not have allowed me to register, deposit, or play in the first place.
Allowing deposits and gameplay and only enforcing restrictions when a player wins is unfair and looks like a tactic to avoid paying winnings.
Evidence:
I will attach screenshots showing:
My deposits
The withdrawal refusal
The message from support claiming my country is restricted
I am posting this here in the hope that Wolfbet.com i will respond publicly and resolve this issue.
Thank you.
All you need is email user name and password to make account no restrictions and no restrictions to deposit
If you lose you lose your money if you win they will void the winnings be careful.
My last deposit was refunded but not my other deposits as the account is now blocked they won't let me back in at all If I was to lose wolf.bet would still keep taking my money. After completing kyc verification is when I was told about country restrictions this was definitely a tactic.
https://postimg.cc/qgzg3cTghttps://postimg.cc/nXZH0B6Xhttps://postimg.cc/k2fdsZNrhttps://postimg.cc/G43W4QWghttps://postimg.cc/vgnjJSVJThank you