Untuk scoring ini lebih detailnya bisa ditanyakan ke sage langsung. Ane juga ga tahu detail standar yang dipake bakal kek gimana. Semoga saja opsi refund tersebut berlaku dengan lancar karena kalau ga bakal jadi masalah baru nantinya. Sepakat sih kalau dibilang ini jarang ada di jasa lainnya.
Kalau bukti transaksinya valid, seharusnya tidak dipersulit jika memang ternyata harus refund dana karena tertahan dengan masalah AML score dan si user tidak ingin melanjutkan transaksi mengingat fee-nya yang otomatis akan bertambah untuk keperluan tersebut.
Saya lihat perwakilan SageSwap juga sudah menyimpan dana di pihak escrow, disana juga dijelaskan secara singkat bagaimana jika nantinya harus sampai klaim ketika terjadi masalah dengan transaksi, dan juga beberapa tips sebelum benar-benar menempuh cara terakhir tersebut (klaim ke pihak escrow):
I'd like to inform everyone that @SageSwap has contacted me regarding my escrow services and I'll be holding the following amount of money on their behalf.
-----BEGIN BITCOIN SIGNED MESSAGE-----
This is SFR10 from bitcointalk.org and today is 2025/12/23. I confirm holding 0.02365796[btc] on behalf of @SageSwap for his/her platform.
My escrow fee is included in this transaction as well: https://www.blockchain.com/explorer/transactions/btc/9a9f985abeff50b2f7ffa4d8d51ad3e5bcbfc460319c486d98e0844e2cbc888d
-----BEGIN SIGNATURE-----
1J81Pk7eP6R7tzEHgmn6BJFXw2NTr62aBM
IChIIxr2+CKJekXzHT+T4k0HNLLWC9v4kjZKtcC/tRDwCd18Snk9uo9Dwp4a2aEvP2A7EzsbkqsAdYJe9cua1bU=
-----END BITCOIN SIGNED MESSAGE-----
We have decided to speed up work on things that are important to us, so one of the important changes for us is to add a letter of guarantee signed with our PGP key for you! When creating a transaction, a message with our signature is generated. You can check this now, create transcation and try it!
As of today, we have deposited $2000 (0.02365796 BTC) in escrow with
@SFR10 so that your exchanges can proceed without any problems and you don't have to worry about your money.
How to create a dispute?
1. Create a public post under this post and write a DM to
@SFR10.
2. In the post you create, provide all the information you have: the Letter of Guarantee for your transaction, the transaction TXID and information about whether you tried to contact support and what they wrote back to you. Also add any other information you think might be useful.
Additional information:
- Do not open a dispute immediately when your money has not arrived. First, make sure there are no delays and contact support.
- Wait for a response from support (we respond within 24 hours). If you have not received a response within 24 hours, you should open a dispute.
- Make sure you sent the money to the correct address and that you provided the correct address where your money should be sent.
- Remember that we sign the Letter of Guarantee with our PGP key, which is signed as “GUARANTEE” The "SUPPORT" key will not work.
—snip—