[SCAM ACCUSATION] Bitsler.com Holding Deposit without Biometric KYC

[Yvonne1]

[SCAM ACCUSATION] Bitsler.com Holding Deposit – Refusing Withdrawal Without Veriff Biometric KYC

Amount: 0.43954 SOL
Date: Oct 8, 2025

TXID
4RnDrntucFo9KWZ6skn4Y5bf24UDJf3jwaj6mLyPw3kN61bUxdJnGTKazjp1seBHw8zFWQZGFnFDMc8 koygSfnDR

Solscan
https://solscan.io/tx/4RnDrntucFo9KWZ6skn4Y5bf24UDJf3jwaj6mLyPw3kN61bUxdJnGTKazjp1seBHw8zFWQZGFnFDMc8koygSfnDR

Timeline

• Deposit sent and confirmed on-chain
• Deposit marked PAID on Bitsler
• Account immediately restricted
• Withdrawal blocked
• Veriff biometric verification required

Summary

I deposited 0.43954 SOL to Bitsler. The transaction confirmed on-chain and the funds were credited to my account.

Immediately afterward my account was restricted and withdrawals were disabled. Support informed me that I must complete Veriff identity verification (selfie/video biometric scan) before I can withdraw.

My Position

I made it clear to support that I do not want additional access to the website or to continue using the platform.

I requested that my account simply be placed in withdraw-only mode so I could withdraw my deposit.

Alternatively, I offered to complete standard document-based KYC (government ID only).

Both requests were refused. Their position is that Veriff biometric verification must be completed before any withdrawal can occur.

Evidence

Deposit confirmation
https://talkimg.com/images/2026/03/10/Ukmn9c.th.jpeg

Solscan transaction proof
https://talkimg.com/images/2026/03/10/UkmQXP.th.jpeg

Bitsler deposit page
https://talkimg.com/images/2026/03/10/UkmZ32.th.jpeg

Support conversation (1)
https://talkimg.com/images/2026/03/10/UkmGtq.th.jpeg

Support conversation (2)
https://talkimg.com/images/2026/03/10/Ukmm0G.th.jpeg

Support conversation (3)
https://talkimg.com/images/2026/03/10/UkmMcj.th.jpeg

Resolution Requested

Please either:

• place the account in withdraw-only mode so the 0.43954 SOL can be withdrawn, or
• return the deposit to the original sending address.

If this cannot be resolved, I will escalate the issue to:

• Curaçao Gaming Control Board
• CasinoGuru
• AskGamblers
• Trustpilot

If a representative from Bitsler is present on this forum, please review this case and respond.

[just4kicks]

Bologna, regardless of whatever reason they should refund the deposit to the account it came from if they won't let you use it.

[Yvonne1]

For clarity:

I am not requesting continued access to the platform or attempting to bypass verification.

After arbitrarily freezing my account, I requested Bitsler place my account in withdraw-only mode so I could withdraw my 0.43954 SOL deposit.

Support refused and stated that Veriff biometric verification must be completed before any withdrawal can occur.

TXID
4RnDrntucFo9KWZ6skn4Y5bf24UDJf3jwaj6mLyPw3kN61bUxdJnGTKazjp1seBHw8zFWQZGFnFDMc8 koygSfnDR

[logfiles]

If you don't like the Idea of undergoing KYC verification then why deposit there in the first place? You very well know that these days casinos and crypto exchanges are so strict with their KYC/AML policies, but then you go ahead and deposit expecting no verification at all?

Read through their terms of services again, but I am certain you don't stand a chance even if you escalate the issue further to;
• Curaçao Gaming Control Board
• CasinoGuru
• AskGamblers

Just do the KYC, get your money back, close the account and do not deposit it to any other casino if you don't like KYC verification.

[suzanne5223]

If you ask for my honest opinion about this, I will say this doesn't need to be reported as a scam accusation because the gambling platform rules are set in stone, and ever since a lot of people are using casinos to clean their shady cryptocurrency alot of gambling platforms have implemented KYC before users can withdraw.
From you said, you don't read to understand casino's stance on KYC before using, which means the mistake is from your end so what you can do to withdraw the crypto is going through KYC and in future if you want to to go through KYC use platform that dont require KYC.

[Mahdirakib]

Some casinos allow users to withdraw their deposited funds without KYC verification in such situations, but I doubt Bitsler will allow you to do that in this case. It is extremely rare to get restricted just after making a deposit into a casino. Bitsler terms clearly say that

8.22. We monitor unusual or suspicious transactions and we may require that you provide additional identification documentation or proof of your source of wealth or source of funds at any time if you meet certain criteria (notably when making large deposits), if we are concerned about your level of spend, or if we suspect you may be depositing funds obtained from criminal, illegal or fraudulent activities. Until you have satisfactorily passed such verification, we may freeze your account and restrict the withdrawal of any funds (including winnings and deposits).

The mediators will make the judgement according to the terms. You can still take this complaint to a mediator if you want. In the meantime, you may also send a message to 'Baryom' (Bitsler admin) on Telegram to look into your issue and do you a favour.

[coupable]

My honest opinion, by refusing to go through KYC verification, you have confirmed doubts from their side that made them to freeze your balance right after you made the deposit.

The casino or any other crypto service is not opened to just let users deposit and withdraw. You have to use the service and pay a fee for that service. The exchange will deduct a fee for withdrawal, the mixer will deduct a fee for withdraw new fresh money, and the casino require a wagering requirement to be able to withdraw. This is how things works.

Could you elaborate why you refuse to complete verification procedures? You gave no reason in your narrative. Reporting to those platforms won't help you get your funds even after completing the KYC because of the wagering requirement even if the verification is successful.

[FinneysTrueVision]

The block explorer shows that the SOL came from an exchange hot wallet and the value was only for $100, which is now worth $37. That's not usually something that would get your account instantly restricted.

It’s probably likely you would have had to do KYC before withdrawing to comply with money laundering regulations, even if the restrictions weren’t there.

I can understand being apprehensive about getting your face scanned, but this is the standard at many exchanges, casinos, and other websites that require age and ID verification. If you can’t accept that this may be asked of you, you shouldn’t use those services in the first place.

[Rikafip]

It is clearly stated in their T&S that they can ask you for KYC/AML and any other similar check, so I don't really see the reason for you to complain when they decided to verify your account. It sucks, but you should be aware of that possibility when you register on the gambling site.

Also, it makes no sense for this to be in Scam Accusation board as nothing indicated that you are being scammed by them. At least not at the moment.

[yahoo62278]

You can easily end the issue by going through kyc unless you cannot pass kyc because playing in a restricted area? I will send the Bitsler owner a message to look at this thread but he might tell you the same thing.

Best to read ToS of a site before depositing.

[The Cryptovator]

I am not requesting continued access to the platform or attempting to bypass verification.

After arbitrarily freezing my account, I requested Bitsler place my account in withdraw-only mode so I could withdraw my 0.43954 SOL deposit.

Support refused and stated that Veriff biometric verification must be completed before any withdrawal can occur.

They won't just follow you; they have a policy that's applicable for everyone. This isn't a direct scam anyway; at least I can't say Bitsler will scam you for such a small amount. Unless you comply with them, you will face more difficulties. There should be some reason behind freezing your account, so they have asked to verify KYC according to their terms and policy to make sure everything is fine.

You are simply saying to turn your account only to withdrawal mode, but who knows if their system will flag your account for some other reasons? However, I will request Bitsler, if possible, refund this user his initial deposit. The amount is too small, and the thread does not look good to me.

[Coyster]

It is strange that they restricted your account immediately you deposited into the platform. It is usually when players attempt to withdraw their funds that casinos restrict their accounts and hit them with KYC verification request. I don't like any, but it is what it is. And they also have it written in their terms of service.

Restricting your account upon depositing could possibly mean they have detected something "suspicious". You have a personal right to refuse KYC and it would make sense for them to return your deposit to the address it came from. But the moment you deposit funds into a custodial platform, you have to play by their rules or you lose your money.

[Yvonne1]

I want to clarify that I have no problem submitting standard KYC documentation such as a government ID or proof of address. That is normal and expected.

My issue is specifically with the requirement to submit biometric data just to recover my own deposited funds.

Biometric identifiers like facial scans or liveness recordings are fundamentally different than Identity documents. If biometric data is ever compromised or leaked, it cannot be changed or replaced the way a password or card # can. Once that data exists in a database somewhere, it becomes a permanent identifier tied to my physical identity.

Because of that, many jurisdictions classify biometric data as extremely sensitive personal information, and requiring it to return a user's own deposit feels unnecessary and disproportionate when standard KYC verification methods already exist.

On top of that, the 3rd party collecting that info, Veriff, has already been linked to at least one security breach. In late 2025 an unauthorized party accessed data in Veriff’s systems used for identity verification, exposing personal information including names and images of government-issued IDs submitted during verification. Additionally, Veriff previously settled a $4M lawsuit over the collection of facial biometric data without proper consent. This is exactly why many people are uncomfortable providing biometric identifiers unless absolutely necessary.

Pretty fucking sure this isn't absolutely necessary.

[yahoo62278]

I want to clarify that I have no problem submitting standard KYC documentation such as a government ID or proof of address. That is normal and expected.

My issue is specifically with the requirement to submit biometric data just to recover my own deposited funds.

Biometric identifiers like facial scans or liveness recordings are fundamentally different than Identity documents. If biometric data is ever compromised or leaked, it cannot be changed or replaced the way a password or card # can. Once that data exists in a database somewhere, it becomes a permanent identifier tied to my physical identity.

Because of that, many jurisdictions classify biometric data as extremely sensitive personal information, and requiring it to return a user's own deposit feels unnecessary and disproportionate when standard KYC verification methods already exist.

On top of that, the 3rd party collecting that info, Veriff, has already been linked to at least one security breach. In late 2025 an unauthorized party accessed data in Veriff’s systems used for identity verification, exposing personal information including names and images of government-issued IDs submitted during verification. Additionally, Veriff previously settled a $4M lawsuit over the collection of facial biometric data without proper consent. This is exactly why many people are uncomfortable providing biometric identifiers unless absolutely necessary.

Pretty fucking sure this isn't absolutely necessary.

I have completed the veriff kyc and all you show is your id and a selfie. It's not as big a deal as you are making it.

[Coyster]

Pretty fucking sure this isn't absolutely necessary.

KYC is and has always been dangerous, most of us here know this. Doesn't matter if it is identity documents, selfie, etc, it can always end up in a darknet market once you submit it to a third party. That said, if you are worried about KYC, then you shouldn't be using any casino, because they always have it in their terms of service that they can request KYC from you at anytime and that is what they have just done.

If you do not want to pass the Veriff identity verification, then you have to forfeit your funds i guess. So it is up to you.