BC.GAME – Account hacked, funds withdrawn, support ignoring the case

[forthewincs]

Hello everyone,

I want to report a serious issue with BC.GAME.

My account was compromised after I clicked on what appeared to be a promotional bonus link. Shortly after entering my login details and 2FA code, my account was accessed from a foreign IP address (India).

The attacker performed swaps and withdrew approximately 500 EUR in USDT from my account without my authorization.

What concerns me even more is that I reported the incident immediately. Despite this, the account was not properly secured and the withdrawal was completed.

Since then I have sent multiple emails to support and compliance but I am still not receiving a proper response or resolution.

Evidence I have:

Login history showing access from another country

Transaction records of the swap and withdrawal

Wallet address used for the withdrawal

Email communication with BC.GAME support

At this point I am asking BC.GAME to:

Investigate the unauthorized access

Return the stolen funds

Provide the full legal details of the operating company

If a representative from BC.GAME is monitoring this forum, I would appreciate an immediate response.

I will update this thread with additional evidence if necessary.

https://bscscan.com/tx/0x0153b5a82d267a0e297432812198bc9b38382c76e8de8fd91a73c57d71dac379
https://bscscan.com/tx/0x603566f73fd5b5d33ef9dada77f3c8084584a9e23cff3a687d88eb75c7adc9c4
https://bscscan.com/tx/0x992f79eb1c4fabb512ee985ed3a8ad9a09bad75de29a3e037623d5bfda0be702
https://bscscan.com/tx/0x79dad53cca1c1342657c18ef682c8567f597891bef61a0a86a93c576adf11b50

this is the transaction that scam my account

Thank you.

Blockchain tracing

The funds were eventually transferred to the following wallet:

0xBAC954595fe08427c44FF831751bA04c45fd24FB

This appears to be the address that received the stolen funds.

Transactions involved:

https://bscscan.com/tx/0x0153b5a82d267a0e297432812198bc9b38382c76e8de8fd91a73c57d71dac379
https://bscscan.com/tx/0x603566f73fd5b5d33ef9dada77f3c8084584a9e23cff3a687d88eb75c7adc9c4
https://bscscan.com/tx/0x992f79eb1c4fabb512ee985ed3a8ad9a09bad75de29a3e037623d5bfda0be702
https://bscscan.com/tx/0x79dad53cca1c1342657c18ef682c8567f597891bef61a0a86a93c576adf11b50

[logfiles]

When you noticed that the account was compromised. Why didn't you act fast by changing your login credentials and 2FA before sending a support message? You do realize support sometimes takes days to respond.

I have a feeling you fell for a social engineering or phishing attack but still you are blaming BC.Game for letting you click on a phishing link, seriously?

[PX-Z]

It's really rare to see social engineering victims in casinos sites aside from today. Any casino cannot solve your issue by just refunding you or what. Unless there's a bug on their side like limiting withdrawal wallet address to be used and needs email validation first, only if there's such feature. Or 2FA was like compromised. Then they will just tell you that it's your sole responsibility to protect and secured your account.

[forthewincs]

Thank you for the responses.

To clarify a few important points:

The incident was reported immediately after I noticed suspicious activity on my account. I contacted BC.Game support right away and informed them that my account might be compromised.

However, despite the report, the account was not properly secured and active sessions apparently remained open. Because of this, the attacker was able to continue accessing the account and complete the withdrawals.

I understand that phishing attacks are often the user's responsibility, and I am not denying that I may have clicked on a malicious link. What concerns me is that after reporting the issue, the account was not fully secured in time.

I have already provided transaction IDs and blockchain evidence showing the withdrawals.

At this point I am simply asking BC.Game to properly investigate the case and provide a clear explanation of what happened.

[SamReomo]

The incident was reported immediately after I noticed suspicious activity on my account. I contacted BC.Game support right away and informed them that my account might be compromised.

If you noticed such type of activity then you should instead change your password instead of contacting their support team. But, if you found the suspicious activity late then contacting the BC.GAME team would make sense. Next time you should be careful when selecting links because it was your own fault and in such case BC.GAME most probably will not do anything for you.

[Cointxz]

The incident was reported immediately after I noticed suspicious activity on my account. I contacted BC.Game support right away and informed them that my account might be compromised.

If you noticed such type of activity then you should instead change your password instead of contacting their support team. But, if you found the suspicious activity late then contacting the BC.GAME team would make sense. Next time you should be careful when selecting links because it was your own fault and in such case BC.GAME most probably will not do anything for you.

This should be the logical reaction if someone hacked an account since support sometimes handle other case that requires waiting time.

I forgot if BC have security verification on withdrawal but at least setting up that security verification when account was hacked will help to stop the hacker withdraw the funds.