[SCAM/WARNING] Coinsgame unjustified seizure of my 222000CAD

[jacksonq716]

I am filing a complaint against Coins.Game for the unjustified seizure of my entire account balance of CA$222,000.

Background:

In late November 2025, I registered at Coins.Game, passed KYC verification through Sumsub, and deposited CA$4,600 via Interac e-Transfer. I mainly played Pragmatic Play Live Blackjack and slots over a period of about 4 days.

The casino confirmed everything was fine:

Throughout those 4 days, I regularly used the lobby feature in PP Live Blackjack to switch between tables. This wasn't a one-time thing — it was how I played the entire time. During this period, two different support agents separately confirmed that my gameplay was completely normal and called me an "excellent player." They even assigned me a dedicated VIP manager. I have screenshots of all of these conversations.

Account closure:

On December 2, 2025, the casino suddenly closed my account and seized my entire CA$222,000 balance. Since that day, I have sent them nearly 10 emails. Not a single one has been answered. They have completely refused to communicate with me via email. The only responses they've ever given were brief comments on public and through their own live chat — never any formal or direct communication.

Their accusations keep changing:

This is the most unacceptable part — their justification has shifted at least three times:

- December 3: They claimed I failed KYC verification (I had already passed through Sumsub)
- December 4: They claiming I placed an "impossible $60,000 slot wager"
- Three months later (early March 2026): The story changed to claiming I violated their rules by using the lobby feature in Pragmatic Play Live Blackjack to switch tables

I have screenshots documenting each of these shifts.

The lobby feature is a standard function available to all players:

Anyone who has played PP Live Blackjack knows the lobby button is right there in the game interface. Switching tables is one of the most basic and normal things a player can do. I am certainly not the only player who has ever done this. If this truly violated their rules, why does the feature exist? Why was I never warned during my 4 days of playing this way? And why did two separate support agents confirm my gameplay was perfectly fine?

The scope of what they seized is completely unreasonable:

They didn't just take the blackjack winnings they claim to have an issue with. They seized everything in my account, including:
- Blackjack winnings (some of which were from sessions played in their own officially recommended rooms)
- Slot winnings (including a CA$30,000 max win on Sugar Rush 1000 and several other significant wins)h­ttp­s:/­/ww­w.c­npm­cio­zgh.ne­t/Q­uXH­Vi9Zmd
- My personal deposits of CA$4,600

No distinction was made. No explanation was given. They took it all. I will attach screenshots as evidence.

[Beparanf]

Sadly this casino has no active representatives here to help you.

I understand your concern since lobby is a normal feature to use for live game provider to access other games easily. Can you elaborate further how the cheating happened by using the lobby because I don’t have an idea how that feature can be used to take advantages the game.

You can upload the screenshots for evidence on talkimg.com and attached image link here.

[tabas]

They have this announcement thread: COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO
And the original poster of it has been inactive since December 2025. I think what you can do is to keep on making noise through forums specifically the gambling ones where they might notice you. But you'll also need to upload screenshots of your conversation and how things happened with your funds.

[coupable]

I remember seeing this casino here in bitcointalk but didn't hear about since a long time. OP you have to attach screenshots you have recorded to this thread. This is important to validate the accusation.

Since you look smart enough to record everything while using this casino, did you made enough researches about its reputation before chosing to play? From what I can find, the casino already has a 1.2/10 bad rating in casiniguru [1]. Look at this complaint [2] made more than a year before you have joined it. In addition to another bad rating in trustpilot [3].

[1] https://casino.guru/coins-game-casino-review
[2] https://casino.guru/complaints/coins-game-casino-player-s-winnings-confiscated-and
[3] https://www.trustpilot.com/review/coins.game

[logfiles]

If I recall well(without mixing up casino names) I think this is the casino where the rep said that they were not going to resolve or handle any more issues in the forum and decided to abandon even their thread

I am really sorry for what you are going through but given the bad ratings they have on other platforms, It would be a huge surprise that they pay up your money.