Anyone else unable to access Payeer funds after AML verification?

[shanz]

I’m posting here to document my case and see if anyone else has experienced a similar issue with Payeer.

I am still waiting to receive feedback regarding my funds, but there has been no response so far. A few months ago, Payeer services became inaccessible without any prior notification by email to users.

Because of this sudden closure, many accounts may still have funds locked on the platform. My account had already been placed under AML verification, and I submitted all the documents requested by Payeer.

Since then, I have received no response from support: Here is the timeline of my case:

• February 1, 2026 – I submitted all requested AML/KYC documents.

• February 9, 2026 – I sent a follow-up email asking for an update.

• February 16, 2026 – I escalated the matter through both support and the finance contact provided (Ticket ID: 6935437).

At the moment, my account displays “Service is closed” and I am unable to access it or my funds (despite providing all requested documentation)

If anyone here has gone through a similar AML verification process with Payeer, I would appreciate hearing about your experience.

If someone from Payeer support happens to see this, please check my case and provide an update regarding Ticket ID 6935437

[OmegaStarScream]

I don't use the service but it's really not that uncommon for people to submit what the exchange's are asking them for and hear nothing back for a long period of time. It happens all the time from the most reputable exchanges to the shadiest ones...

[BitMaxz]

Payeer shut down its operations, as reported last November, due to EU sanctions. They said you need to withdraw your funds before 05/01/2026 which is already expired.
So you are late to decide to withdraw your funds from Payeer.

Read more here: https://www.binance.com/en/square/post/33012570383474

[shanz]

Payeer shut down its operations, as reported last November, due to EU sanctions. They said you need to withdraw your funds before 05/01/2026 which is already expired.
So you are late to decide to withdraw your funds from Payeer.

Read more here: https://www.binance.com/en/square/post/33012570383474

Users were not notified by email. Instead, only a small notification was shown inside the application, which many users likely missed.

The support team stated that users who did not withdraw their funds before the deadline can still contact them and request a withdrawal after completing AML verification (which is why I submitted my documents). They asked me to submit my documents and wait until the verification is completed. However, I have not received any response since then.

(PS: Even before 05/01/26, many users were already unable to withdraw their funds)

[shanz]

I don't use the service but it's really not that uncommon for people to submit what the exchange's are asking them for and hear nothing back for a long period of time. It happens all the time from the most reputable exchanges to the shadiest ones...

I have started raising this issue on public channels, as I submitted all the required AML verification documents (as requested by their support), but have not received any feedback since then.

[BitMaxz]

Users were not notified by email. Instead, only a small notification was shown inside the application, which many users likely missed.

The support team stated that users who did not withdraw their funds before the deadline can still contact them and request a withdrawal after completing AML verification (which is why I submitted my documents). They asked me to submit my documents and wait until the verification is completed. However, I have not received any response since then.

(PS: Even before 05/01/26, many users were already unable to withdraw their funds)

There's nothing we can do; we are not Payeer support to give you the best solution for your case.
I tried to do some research, but I found many similar cases that until haven't resolved yet the old one, which has no deadline yet.

I also tried to research about their legal location or something you can use where you can start a legal formal complaint, but it seems they are a shady company.

Check similar case below:
- https://www.reddit.com/r/fintech/comments/1r675ow/large_funds_stuck_on_payeer_14_business_days/
- https://www.reddit.com/r/fintech/comments/1oqvoib/payeer_froze_my_25000_after_full_kycaml/

So I think all you can do is to keep contacting them to follow up on your case, but I heard from some people they resolved their case because Payeer demanded proof of funds; after providing it, they released the funds.
The only problem is it worked last November. I don't know if they are still going to demand proof of funds these days because I see people complaining with no response from Payeer plus the site itself is totally inaccessible or dead.