Jackpotter confiscating fair NBA winnings

[GeerieErik]

I signed up at Jackpotter in the beginning of February and made 2 deposits, totalling 119mbtc. I placed 4 NBA live bets which can be seen here below, of which 1 lost and 3 won.

https://i.imghippo.com/files/wV2005Khc.png

I then had a balance of 159mbtc of which 40mbtc was profit. However, I noticed my stakes were getting limited so I decided to withdraw. I was asked for KYC which I submitted and then a couple days later I received the following email:

https://i.imghippo.com/files/gTo5511Wvw.png

So they just confiscated my 40mbtc winnings just like that! Because they accuse me of "advantage play" whatever that may be. It is absolutely ABSURD that they have the audacity to just randomly decide this. It looks like Jackpotter is a sportsbook that does not allow players to win.

If I had been betting on esports, lower soccer leagues, tennis challengers or whatever I would somewhat understand it maybe, but I simply bet on NBA only! And then to conclude on a sample size of just 4 (!!!!!) bets that I am doing something prohibited, is absolutely insane and something I have never seen before.

I sent them an email explaining I am not doing anything of what they accused me of and an explanation how I bet: just based on feeling and the flow of the game, that is why I do only live bets. But they didn't even care to respond to my email! I gave Jackpotter 4 weeks to reverse their decision and now it's time to open this scam accusation. This cannot go unnoticed and serves as a big red flag to the community.
I also have some other sportsbooks I use for my livebetting (for example Stake, Whale and Betonline) but their odds were totally comparable and the differences were minimal to none. I do know Jackpotter is using Betby as provider and I know they have a bad reputation of limiting very quickly, but I have used several Betby books in the recent past (Betplay, 500casino, Betfury, Duckdice, Punkz, Crashino, Roobet) and none of them have confiscated winnings. Yes, most of them limited me and asked for KYC but they always paid me out.
That is what you do as a serious sportsbook: limit, KYC and withdraw. The scam books such as Betpanda (which I did not join after reading the bad stories on here) and now sadly also Jackpotter go free-rolling their customers: see if they lose and then it's all good, but if they win they're gonna slap some bullshit reason to justify a confiscation.

I came across a website called betsapi.com which independently collects all odds from sportsbooks, and on some of them they even collect live odds and list the game score and time stamp next to it, so we can be sure the comparison is fair. I took the most popular book in there which is Bet365 and I will show one by one that all 4 bets I placed were totally normal:

1) Feb 4th Golden State - Philadelphia: bet Golden State @ 2,04 Jackpotter at time 05:12 CET at score 55:58 (all clearly visible in the betting screen I posted). This bet was placed during the halftime break and Bet365 had odds of 2.00 which is totally comparable. You can see their 2.00 odds and the game score of 58:55 stayed the same for 9 minutes long which proves indeed that it was half time.
Bet365 according to betsapi.com (free to view for all, after a quick login via gmail or a social media profile)
2 - 00:00   58:55   1.769   2.000   02/04 05:14
2 - 00:00   58:55   1.769   2.000   02/04 05:14
2 - 00:00   58:55   1.769   2.000   02/04 05:07
2 - 00:00   58:55   1.769   2.000   02/04 05:06
2 - 00:00   58:55   1.769   2.000   02/04 05:05
Source: https://betsapi.com/cs/basketball/rs/bet365/11050175/phi-76ers-vs-gs-warriors

2) Feb 6th Phoenix Suns - Golden State: bet Golden State @ 3,30 Jackpotter at time 5:42 CET at score 74:71
This bet was placed during a time out with the 71:74 score, that is why we see the score not moving for 4 minutes. Bet365 was fluctuating a bit with odds between 3.20 and 3.30 which means again my bet was placed on totally normal odds. The odds on Bet365 dropped to 2.90 only after Golden State scored a point a minute after the timeout and made it 72:74.
Bet365:
3 - 02:14   72:74   2.900   1.400   02/06 05:43
3 - 02:14   71:74   3.200   1.344   02/06 05:40
3 - 02:17   71:74   3.300   1.322   02/06 05:39
3 - 02:14   71:74   3.200   1.344   02/06 05:39
3 - 02:25   71:74   3.300   1.322   02/06 05:39
3 - 02:14   71:74   3.200   1.344   02/06 05:39
3 - 02:33   71:74   3.300   1.322   02/06 05:39
Source: https://betsapi.com/cs/basketball/rs/bet365/11050177/gs-warriors-vs-phx-suns

3) Feb 7th Boston Celtics - Miami Heat: bet Boston Celtics @ 2,20 Jackpotter at time 03:22 CET at score 65:70
We can see odds fluctuating between 2.40 and 2.15, with let's say the 2.22 as the average. So 2.20 certainly is not off, in fact even more low than high.
Bet365:
3 - 01:51   70:65   1.689   2.150   02/07 03:22
3 - 01:51   70:65   1.645   2.220   02/07 03:22
3 - 01:51   70:65   1.689   2.150   02/07 03:22
3 - 01:54   70:65   1.645   2.220   02/07 03:22
3 - 02:12   70:65   1.555   2.400   02/07 03:22
3 - 02:12   70:65   1.555   2.400   02/07 03:20
3 - 02:12   70:65   1.500   2.550   02/07 03:20
Source: https://betsapi.com/cs/basketball/rs/bet365/11085978/mia-heat-vs-bos-celtics

4) Feb 7th Sacramento Kings - LA Clippers: bet LA Clippers @ 2,14 Jackpotter at time 06:07 CET at score 84:81
This bet was placed during a time-out, hence the big difference between time stamps with still the same score being shown. Bet365 had odds of 2.10 which is again totally comparable.
Bet365:
4 - 10:43   81:84   2.100   1.714   02/07 06:09
4 - 10:53   81:84   2.100   1.714   02/07 06:04
Source: https://betsapi.com/cs/basketball/rs/bet365/11071759/la-clippers-vs-sac-kings

So, its rediculous that I even have to prove myself when all I am doing is just watching a game and placing a bet but now everyone can see that my bets are totally normal and if Jackpotter is even going to confiscate funds when you are betting this way on a big league, then we can safely say you are simply not allowed to win in there. I know 100% certain that had I placed those exact same bets in any of the above mentioned respected Betby books, they would have not been void at all. The weird thing by the way also is that they still show as normally settled in my account, so the voiding itself was NOT a decision of Betby but totally of Jackpotter.

I am asking Jackpotter to be reasonable, look at my proof and reverse the decision, I hope with the support of the Bitcointalk community. I am giving them a chance to reply in this topic and if we cannot solve this together then also a flag will be created.

[AHOYBRAUSE]

While obviously your account is with Jackpotter the main problem/issue is the GARBAGE odds provider betby. They do this all the time, there are countless scam accusation threads about this happening on many sites. I mean honestly, wtf is wrong with those people. 4 bets made with not even crazy (normal market) odds and they do this. NBA is the biggest basketball league in the world and not some scrub league where someone could have an edge. And as you have stated, it was all live better, so there is absolutely no "advantage play" possible, this would only happen pre game.

I hope they will fix this for you, so sick of betby and their ridiculous decisions.

[Rating Place]

While obviously your account is with Jackpotter the main problem/issue is the GARBAGE odds provider betby. They do this all the time, there are countless scam accusation threads about this happening on many sites. I mean honestly, wtf is wrong with those people. 4 bets made with not even crazy (normal market) odds and they do this. NBA is the biggest basketball league in the world and not some scrub league where someone could have an edge. And as you have stated, it was all live better, so there is absolutely no "advantage play" possible, this would only happen pre game.

I hope they will fix this for you, so sick of betby and their ridiculous decisions.

Betby is real aggressive and is making a heavy push with the crypto books and South America. A lot of these books don't have much of a risk management team. Instead they are using Betby's AI do all their profiling. The good Betby books make their own decision. The bad ones are going along with Betby's suspicion flags and just confiscating money. As seen here it was only after 4 bets. They player was profiled sharp or value. Confiscating money pays Betby more because of the gross revenue deal that has been negotiated. The good books pay Betby more flat fee and no or small gross revenue percentage. Betby isn't responsible for any losses by the book but take a percentage of the wins by the book. It's the same as any affiliate deal.

[GeerieErik]

Yes, Betby is the root of the problem here. I do indeed believe Jackpotter rely totally on the info Betby gives them, but that still does not let them off the hook.

It probably went like this: Betby sent a warning to Jackpotter saying: this user might not become profitable in the long run for us, so we have limited his stakes moving forward. This gave me a flag. I am pretty sure however Betby did not say "you have to confiscate his winnings because what he did was pure cheating". No, it stayed at just a regular flag and hence my bets are still shown as won and lost on my account, not void.

As far a I know, this flagging happens all the time with Betby, and it most likely also happened with my other Betby books in the past. However the difference is that those others asked me for KYC and paid me out, while Jackpotter decided to simply steal my winnings. This is not the right path to go if Jackpotter want to become a respected sportsbook on here.
Once again, I do understand sportsbooks need to protect themselves from real cheaters. But then it has to be a large sample of bets to be sure, and it has to be on clearly suspicous markets and sports, NOT on a sample size of just 4 NBA bets. Because this could have happened to literally anyone with their first 4 bets. Even the dumbest of bettors.

I still hope that Jackpotter becomes reasonable and is open to be convinced by my story and do the right thing. Still waiting for them to respond in here, I have now sent them a PM. Happy to see 2 Legendary users supporting me though, it's a good start!

@Jackpotter, I invite you to have a chat with the management of long-standing respected Betby book, such a 500casino, Roobet or Betplay and ask how they deal with situations like this.

[Rating Place]

Yes, Betby is the root of the problem here. I do indeed believe Jackpotter rely totally on the info Betby gives them, but that still does not let them off the hook.

It probably went like this: Betby sent a warning to Jackpotter saying: this user might not become profitable in the long run for us, so we have limited his stakes moving forward. This gave me a flag. I am pretty sure however Betby did not say "you have to confiscate his winnings because what he did was pure cheating". No, it stayed at just a regular flag and hence my bets are still shown as won and lost on my account, not void.

As far a I know, this flagging happens all the time with Betby, and it most likely also happened with my other Betby books in the past. However the difference is that those others asked me for KYC and paid me out, while Jackpotter decided to simply steal my winnings. This is not the right path to go if Jackpotter want to become a respected sportsbook on here.
Once again, I do understand sportsbooks need to protect themselves from real cheaters. But then it has to be a large sample of bets to be sure, and it has to be on clearly suspicous markets and sports, NOT on a sample size of just 4 NBA bets. Because this could have happened to literally anyone with their first 4 bets. Even the dumbest of bettors.

I still hope that Jackpotter becomes reasonable and is open to be convinced by my story and do the right thing. Still waiting for them to respond in here, I have now sent them a PM. Happy to see 2 Legendary users supporting me though, it's a good start!

@Jackpotter, I invite you to have a chat with the management of long-standing respected Betby book, such a 500casino, Roobet or Betplay and ask how they deal with situations like this.

All of the odds providers profile. The newer crypto books are moving to Betby which is why Betby comes up so much.

[GeerieErik]

Yes, Betby is the root of the problem here. I do indeed believe Jackpotter rely totally on the info Betby gives them, but that still does not let them off the hook.

It probably went like this: Betby sent a warning to Jackpotter saying: this user might not become profitable in the long run for us, so we have limited his stakes moving forward. This gave me a flag. I am pretty sure however Betby did not say "you have to confiscate his winnings because what he did was pure cheating". No, it stayed at just a regular flag and hence my bets are still shown as won and lost on my account, not void.

As far a I know, this flagging happens all the time with Betby, and it most likely also happened with my other Betby books in the past. However the difference is that those others asked me for KYC and paid me out, while Jackpotter decided to simply steal my winnings. This is not the right path to go if Jackpotter want to become a respected sportsbook on here.
Once again, I do understand sportsbooks need to protect themselves from real cheaters. But then it has to be a large sample of bets to be sure, and it has to be on clearly suspicous markets and sports, NOT on a sample size of just 4 NBA bets. Because this could have happened to literally anyone with their first 4 bets. Even the dumbest of bettors.

I still hope that Jackpotter becomes reasonable and is open to be convinced by my story and do the right thing. Still waiting for them to respond in here, I have now sent them a PM. Happy to see 2 Legendary users supporting me though, it's a good start!

@Jackpotter, I invite you to have a chat with the management of long-standing respected Betby book, such a 500casino, Roobet or Betplay and ask how they deal with situations like this.

All of the odds providers profile. The newer crypto books are moving to Betby which is why Betby comes up so much.

Yes, all of them profile. It's true. But Jackpotter, due to their low experience, immediately took it as cheating signal, which is totally wrong.