[Complaint] Cloudbet locked account & froze funds for 6 months

[q01673585374]

Hello Bitcointalk community,

I am creating this thread to share my current situation with Cloudbet and to seek assistance from their official representative on this forum.

Recently, my Cloudbet account was unexpectedly logged out and locked. I received an email from their Risk Department stating that my account is under investigation for "betting behavior" and that my funds will be frozen for a period of up to 6 months.

I am a regular bettor and have not violated any Terms of Service. A 6-month lock-up period without providing any specific evidence or transparent reasons is completely unreasonable.

I want to publicly state that I am fully willing to cooperate with their investigation. I am ready to provide:
1. Full KYC documents (ID, Proof of Address).
2. All transaction hashes (TxIDs) from my personal exchanges and wallets (such as Binance or Coin98 Super Wallet) to prove the legitimate and transparent origin of all my cryptocurrency deposits.

I have already sent an email to their support but have not received a satisfactory timeframe for resolution. I am posting this here hoping the @Cloudbet representative can step in, review my case fairly, and expedite this process so I can withdraw my rightful balance.

Thank you.

[Bitcoin_Arena]

Which day or month did your account get locked?
Has the time frame they said of a 6-month lockup surpassed yet?

1. Please remove your email address from this post. Some malicious actor can use it to scam you or carry out social engineering
2. Just share only screenshots of your conversation with staff, maybe account status and TX ID

Have you escalated the issue to other mediator platforms yet? such as AskGamblers?

[q01673585374]

I want to say that the investigation into the gambling behavior is taking too long.

[Bitcoin_Arena]

I want to say that the investigation into the gambling behavior is taking too long.

Without sharing the necessary details, it's hard to understand the full context of your issue. For example, we are not sure how long the issue has been going on. You could state that you have waited for too long yet the "too long" is just a week

Also, you said they told you that the investigations are going to take 6 months. Have they surpassed the 6 months yet, or are you protesting the stated 6 months?

[rohang]

Unfortunately, i dont think they will respond here, they rarely ever do

Woud suggest to try to get this to blow up on X, their owner is active over there. Satoshi ohtani something iirc

[btchelp.io]

Situations like yours are becoming more common: platforms freeze funds for vague “risk” or “behavior” reasons and then keep people in limbo for months. That might be legal if they have concrete AML grounds and act proportionally, but often they overreach and breach their own T&Cs or consumer‑protection rules.
If your deposits came from clean, traceable sources and you are ready to prove it, it can make sense to push back in a structured way: formal complaint to the operator, then regulatory / ADR routes, and only then court if needed.
If you need assistance, we work on a no‑win‑no‑fee basis for privacy‑minded clients and can also coordinate with a UK‑licensed law firm for identified users when that’s needed.

[francieeeeee]

Please help me. They holding my withdrawal.

$240,000.

They say that the Evolution and Vivogaming want to verify if my gaming is cheat. Very none sense. How can I cheat on live games. And this is not the first time. I am sucks why even I know that they always keeping funds I still deposit.

I am very depressed on this, I don't know where to get help. They get all my money.

The support keep on saying the game played review.

Please advice, I am very stress and affecting my mental health.

I have proof of my winnings and transaction and the way they holding my withdrawal.

[Bitcoin_Arena]

>>snip<<

You created your own scam accusation thread and locked it. What exactly are you trying to achieve? You think people are going to take your accusation serious?
Also, you did not indicate any proof (screenshots, deposit tx IDs, or chat logs) in your post.

Please stick to your thread, unlock it, and wait for possible solutions.

[q01673585374]

Hi @Bitcoin_Arena, I apologize for my vague reply earlier. Let me provide full transparency to answer your questions:

1. My account was locked recently on March 20, 2026. So no, the 6-month timeframe has not surpassed. I am protesting the fact that Cloudbet can instantly freeze a player's balance for half a year based on a generic "betting behavior" excuse without providing a single piece of evidence.

2. I DID escalate the issue to AskGamblers. However, my complaint was rejected specifically because of their internal guideline: "Pending casino investigation not over yet". AskGamblers explicitly stated they cannot intervene until the casino finishes its 6-month review. Cloudbet clearly uses this 6-month timeframe as a loophole to block ADRs (Alternative Dispute Resolutions) from helping players.

3. they literally admit that even if I am cleared of suspicion, the 6-month block remains. It's pure extortion.

@rohang: Thank you for the tip. I have already started a thread on X tagging their account and the regulators.

@btchelp.io: Thank you for the information. I have already filed a formal complaint with their licensing body, the Curaçao Gaming Authority (info@cga.cw) regarding Halcyon Super Holdings B.V. and I am waiting for their response.

I am a regular sports bettor. I have offered to provide full KYC and my personal wallet TxIDs to prove my deposits are perfectly clean, but Cloudbet ignores it and just sends automated bots telling me to wait 6 months. Any advice from the community is highly appreciated.

[Bitcoin_Arena]

Thanks for the response. It's unfortunate that you may have to wait for 6 months, during which the investigations will take place, but like the response from Askgamblers said, there is nothing much that can be done except wait for the investigations to first conclude

I have a feeling they just told you the ETA and not just specifically 6 months. Maybe the investigations could take a couple of weeks or a month and not necessarily 6 months which probably is the maximum waiting time.

I don't know how much you have in the account, but there are fewer complaints regarding Cloudbet here, and they do get resolved.

[q01673585374]

Hi @Bitcoin_Arena, thank you for the realistic perspective and the reassurance.

I really hope you are right and that the 6 months is just their maximum generic ETA rather than the actual waiting time. The amount I currently have locked is 4600 USDT. For a regular player, having this amount frozen indefinitely with no real human communication is extremely stressful.

I understand that investigations take time, but my frustration comes from the lack of transparency and the automated bot replies. I am more than happy to cooperate with whatever manual review they need to do.

I noticed there is an official Cloudbet representative on this forum. Has anyone seen them active recently?

@Cloudbet, if you are reading this, could you please look into my account and help expedite this manual review? I am ready to provide any documents you need. I just want a fair resolution without having to wait half a year in the dark.

[Bitcoin_Arena]

I noticed there is an official Cloudbet representative on this forum. Has anyone seen them active recently?

@Cloudbet, if you are reading this, could you please look into my account and help expedite this manual review? I am ready to provide any documents you need. I just want a fair resolution without having to wait half a year in the dark.

Here is their official thread: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

It seems like they are primarily focused on the promotional side of the casino and not support, but why not try and send a private message to their representative to help you look into the issue? If it's an internal investigation, then he might have some answers for you. They were  last online 4 days ago, which means they do regularly log in.

[q01673585374]

Thanks for the advice, @Bitcoin_Arena. I have just sent a direct PM to the Cloudbet representative as you suggested, detailing my issue and offering all necessary KYC documents. I will update this thread as soon as I get a response from them.

[francieeee]

I EXPERIENCE THAT VERY STRESSFULL AHAHAHHA

BUT IT'S SOLVED NOW. IT'S JUST BITCOINTALK NOT ALLOWING ME TO DELETE MY POST lol

[Cloudbet]

Your account was flagged for suspicious activity. In order to protect the integrity of Cloudbet and its users, we've paused your account while we look into the matter fully. We told you it could take up to six months but we usually resolve these matters as quickly as possible, and will let you know as soon as the investigation concludes.

[Bitcoin_Arena]

I EXPERIENCE THAT VERY STRESSFULL AHAHAHHA

BUT IT'S SOLVED NOW. IT'S JUST BITCOINTALK NOT ALLOWING ME TO DELETE MY POST lol

You created the thread and locked it. The best way around it is to log into your other accounts, head over to the topic you created, unlock it, and edit the title to "resolved." Simple as that. Also, you could just delete the other post you made in this thread, as it was not necessary.
I don't understand why you failed to take my advice.

[q01673585374]

Hi @Cloudbet, thank you for officially acknowledging my thread here.

I appreciate you stating publicly that you usually resolve these matters "as quickly as possible" and that the 6-month timeframe is just a maximum limit.

Since I have absolutely nothing to hide and want to help speed up this process, could you please tell me exactly what documents your Risk Team needs from me right now?

I have my Government ID, Proof of Address, and the complete, traceable TxIDs from my personal crypto wallets ready to submit to prove the legitimate source of all my deposits.

Please let me know where I can securely send these documents to expedite the review. I just want to clear up any misunderstanding and get my account back to normal. Thank you.

[q01673585374]

Update for the community:

It has been several days since my last reply, and @Cloudbet has completely ignored my offer.

I publicly stated that my full KYC documents and crypto TxIDs are ready to be verified to prove my deposits are 100% legitimate. Instead of accepting these documents to "resolve the matter quickly" as they promised, they chose to stay silent.

It is now obvious to everyone that this "6-month betting behavior investigation" is nothing but a stall tactic to hold player funds hostage indefinitely. They do not want proof; they just want to keep the money.

I am still waiting for the Curaçao Gaming Authority (CGA) to process my formal complaint. I will keep updating this thread weekly until Cloudbet returns my funds.

[Bitcoin_Arena]

>>snip<<

You may have to wait until they ask you to submit your KYC documents and not the other way around. Right now the only thing you have to do is wait, as continuous complaining will just make them start ignoring what you have to say.

I know it sucks. It's unfortunate you have to go through this if you are innocent, but that's the downside of online gambling in the current state where there is AML compliance and all the investigations that come with it.