Electrum crashes when opening addresses

[REAleksij]

Hi all,

I installed Electrum successfully on my Mac (MacOS 11.7.11) and connected it to my bitbox02. However, when I want to open the tab addresses it crashes every time.

Bitbox02 has the newest firmware. Electrum is updated.

What am I doing wrong?

Thanks for your help.
BR REAl

[Stalker22]

What am I doing wrong?

Do you also have the Bitbox app installed on your computer?  It is possible that you have a conflict because only one app can communicate with the device at a time.  Make sure you close the Bitbox app before launching Electrum and connecting to the hardware wallet.

[REAleksij]

Hi Stalker22,

yes I have the App installed. But even with a fresh restart and immediate start of Electrum, Electrum crashes when I click on addresses.

Maybe my old macbook is a problem, even if it runs macOS 11.

BR REAl

[Stalker22]

Hi Stalker22,

yes I have the App installed. But even with a fresh restart and immediate start of Electrum, Electrum crashes when I click on addresses.

So the Bitbox app works normally, only Electrum gives you problems?  Have you tried using Electrum without a Bitbox device?  For example, create a new wallet with a seed phrase and try to open the addresses tab?

Maybe my old macbook is a problem, even if it runs macOS 11.

I dont know.  Im a PC user so I cant help you there.  I guess its possible because it sounds like some kind of problem specific to your setup.

[REAleksij]

I tried and it also crashes. So seems to be independent from the bitbox then...

[Stalker22]

I tried and it also crashes. So seems to be independent from the bitbox then...

Well, since it looks like the problem is only with Electrum, I suggest you try to run the app from the Terminal to pinpoint the problem further.

Alternatively, you can go to Tools > Preferences to enable persistent logging.  After checking the "Write logs to file" box, you will need to restart the app.  the logs will be saved in your hidden Electrum data folder.

[nc50lc]

Bitbox02 has the newest firmware. Electrum is updated.

What Electrum version specifically?
It may be a slightly older version of Electrum and if your wallet has "[imported, watching only]" on its wallet name in the title bar, that's a bug in that version.
Specifically v4.7.0.

Because this looks like the issue that's already fixed in the latest version, if so, just upgrade to v4.7.1.
Reference: github.com/spesmilo/electrum/issues/10435

Otherwise, please add more information like the current installed Electrum version and you may include the logs presented in the crash report dialogue box.