Help with Trezor Safe 5

[BernyJB]

Ok, last March 4^th. was my birthday, and after some deliberation (with myself) I decided to make the jump and finally gift me a Trezor.
Got a Safe 5.
Initially, my experience both with Satoshi Labs and DHL couldn't have been more perfect. Everything, from the packaging to the delivery time was absolutely flawless.
And this is when the good part ends.

First, the wallet came packaged with a USB-C to USB-C cable, and as far as I could tell there was no option in the page to choose a different one. Seems  the people at Satoshi Labs are not aware computers used to have USB-A connectors. But, whatever, not a big deal. Tried a couple of cables I already had, and when they didn't work bought a new one, being careful that it was a data cable.
But it didn't work. The computer just doesn't recognize it. Nor did (obviously) the suite.
So I tried contacting Trezor support, just to end up wasting my time with their stupid bot ("Hal"), which offered no help whatsoever, and finally I found (somewhere) a link to their forum, so I signed up and started a thread. So far it's been 4 days, 19 people read it, and NOBODY replied to it. Not a peep.
So I'm posting here, see if I have better luck.

My computer is 8 years old. I'm running MX Linux 21, with Openbox, Tint2, Thunar and Terminator.
Initially, MX-21 has proven to be a very unfriendly distribution, and it wouldn’t surprise me if this whole problem is just another one of the distro’s many quirks, or my inability to deal with them. To put it plainly, I hate it. I can’t wait to be able to afford a new computer and go back to Fedora.
That said, I installed the suite and later the UDEV files, however, the UDEV files didn't install anything other than an empty directory in my Downloads one.
The cable is brand new. But the wallet is not recognized. Even in /mnt and /media, nothing shows.

Incidentally, even if, by any miracle, I'm able to make this wallet work, people at Satoshi Labs can rest assured these were the last $129 they will ever get from me. 
Thank you all for reading. Sorry for the rant.

[(BTC)]

https://bitcointalk.org/index.php?board=261.0

Bitcoin Forum > Bitcoin > Development & Technical Discussion > Wallet software > Hardware wallets

You should move this topic there. Lot's of Trezor related threads and it's suprisingly active despite being one of those nested boards that take three clicks to get to. I'm sure you'll find the support you need.

Good luck!

[BernyJB]

Thank you. I will!

[tenant48]

I don't know if my instructions will work for your particular Linux distribution, but to get Trezor working with Ubuntu, I use the following instructions:

Open Terminal (Ctrl+Alt+T).

Add the following commands for Trezor one by one:
sudo add-apt-repository universe
sudo apt install libfuse2

Download the Trezor Suite Linux version (file with the AppImage extension)

Open the Downloads folder.

Right-click on the downloaded Trezor Suite AppImage and select Properties.

Open the Permissions tab

From the Execute menu, select Allow executing file as program.

Launch AppImage by double-clicking on the icon

[DireWolfM14]

Have you tried installing the communication library from the package manager?

root@debianome:~# apt search trezor
python3-trezor/stable 0.13.10-2 all
  library for communicating with TREZOR Bitcoin HW wallet (Python 3)

trezor/stable 0.13.10-2 all
  utilities for communicating with TREZOR Bitcoin HW wallet

Try this:

Code:

sudo apt update

And this:

Code:

sudo apt install trezor python3-trezor -y

Incidentally, even if, by any miracle, I'm able to make this wallet work, people at Satoshi Labs can rest assured these were the last $129 they will ever get from me.

I understand you're frustrated, but you can't blame Trezor for your OS not having the required communication protocols pre-installed.  You shouldn't even blame your OS for that, either.  Linux is a great OS, and one of the reasons I believe that is because it comes bare-bones.  You need to install the packages and libraries for your specific uses.

[joniboini]

Out of curiosity, have you looked for reviews on your specific OS before you buy this? Or do you have a plan to move to another distro quickly, so you don't think it would be a big deal if you need to troubleshoot the packages to run the app themselves? I assumed you followed their guide to install the suite[1].

[1] https://trezor.io/guides/trezor-suite/installing-trezor-suite-on-linux

[dkbit98]

OP you can literally connect your Trezor Safe 5 device with your smartphone, or just purchase $1 USB to Type-C adapter.
Even 10 years old laptops already started adding Type-C connections, and they have advantages compared to old USB.
As for using Trezor on MX Linux, you can simply use any web browser and use web version of Trezor Suite, or download .AppImage:

Code:

https://suite.trezor.io/web/

Code:

https://github.com/trezor/trezor-suite/releases

[BernyJB]

Have you tried installing the communication library from the package manager?

root@debianome:~# apt search trezor
python3-trezor/stable 0.13.10-2 all
  library for communicating with TREZOR Bitcoin HW wallet (Python 3)

trezor/stable 0.13.10-2 all
  utilities for communicating with TREZOR Bitcoin HW wallet

Try this:

Code:

sudo apt update

And this:

Code:

sudo apt install trezor python3-trezor -y

Incidentally, even if, by any miracle, I'm able to make this wallet work, people at Satoshi Labs can rest assured these were the last $129 they will ever get from me.

I understand you're frustrated, but you can't blame Trezor for your OS not having the required communication protocols pre-installed.  You shouldn't even blame your OS for that, either.  Linux is a great OS, and one of the reasons I believe that is because it comes bare-bones.  You need to install the packages and libraries for your specific uses.

Aaaand YES! It's working! Thank you DireWolfM14!
@tenant48: yeah, MX is Ubuntu based. You could actually think of it as "Ubuntu from hell".
Either way, I had already done that, and the suite was working. It just didn't recognize the wallet. Now everything is perfect again.

@DireWolfM14: ohhh, yes, I can blame Trezor, and I do. Let me tell you why:

• They are selling a product in which privacy is paramount, yet provide no customer service whatsoever, ultimately prompting the user to tell everybody and their dog they have a wallet. If it wasn't because I was lucky enough to be a member here, I'd still be asking around.
  And they say they care about security.
• They provide a forum (the trezor forum) that's absolutely useless.
• Ever since the AI revolution I've seen some really useless CS bots, but the one at trezor elevates the idiocy level infinitely.
• They say their device is "compatible with Linux". It's not. And they don't even provide instructions on how to make it compatible.

So, no, that will be it for me. I'm sure the wallet is a great device, but the company lacks professionalism.