🎰 Dustbit.com - The New Crypto Casino & Sport 🥇| Super Rakeback 🚀| Privacy 🔏

[julerz12]

Received my withdrawal(4digits) within a few hours upon requesting it.
Again the same bug in the system showing they withdrawal request as "cancelled" and the funds have been added to my balance again when the payout went through and I received it in my wallet.

Anyway seems the site is very legit despite these technical issues.

My experience overall was a good run using DustBit.

There is always speculation around new casinos and whether they are scam or not (Like the Blocino and Betcoco scammers) but it turns out not this time as DustBit has paid all my withdrawal requests and quite fast honestly.

Thanks for the constant updates on the state of your withdrawals, at least now, the community is aware of their technical issues. These things should have been checked and fixed prior to their launch as technical issues especially with withdrawals isn't what new users would want to experience when trying a brandnew crypto-casino.

Hey CoffeeSipper64,

I am sorry you experienced a delay, we had a technical issue this weekend which we have resolved. I hope the overall experience was good and rest assure delays won't happen again.

If you need anything our support is available 24/7 as usual!

Best
Ernest

It's good that it has been fixed. Now, it would be great if you guys could answer the concerns regarding the ban on Nigerians.

[Yamifoud]

Good to see that the issue has been resolved. This is what I think: as long as the support system works properly and has an active representative from the team, everything will be settled down. Of course, we don't expect instant results, but at least it creates positivity.

What happens now is not creating negativity but rather creating room for more users. It is just proving they are committed to delivering what gamblers are expecting from them, the casino in general.

[minaas]

Just a litle upadate. I asked for withdraw 90min ago, receive now. Girl from chat was fomr big help, she verifed that transaction in few min. I will continue to use dustbit for sure.

[Pmalek]

Regarding the ban on Nigerian players:
Dustbit doesn't mention Nigeria as a restricted territory in its T&Cs. However, the terms say that the list is "non-exhaustive." That means that any country not on the list can still be banned (like Nigeria).

The casino representative needs to cover this issue with an official announcement, though.

[Z_MBFM]

Regarding the ban on Nigerian players:
Dustbit doesn't mention Nigeria as a restricted territory in its T&Cs. However, the terms say that the list is "non-exhaustive." That means that any country not on the list can still be banned (like Nigeria).

The casino representative needs to cover this issue with an official announcement, though.

A casino site must clearly state all the things because there are financial issues involved. When a gambler loses money while gambling, they can easily accept it because they know that it is a normal process of gambling and there is a risk of losing money. But when someone does not get any clear information that he can gamble from his location and after depositing money there, if his account is banned or his money is frozen, then he will not be able to accept it easily and the site will be considered a scam. So they must have clear statements about these things.

[The Cryptovator]

You've got an excellent announcement design; welcome to the forum. I have tried to visit your website from my mobile device; it does take a long time for the first visit. This means loading time is pretty high; you should focus on improving your website speed. Otherwise, gamblers might be disappointed. However, I like the marketing strategy for VIP transfer. You might get some decent big gamblers from the forum as well.

It seems you aren't asking for KYC initially as you promised for privacy. The concern is your AML policy because gambling sites often take advantage of this AML policy. They block the account during withdrawal and ask for personal documents. I believe you will operate honestly and will not flag the account for vogue reasons.

[DYING_S0UL]

Regarding the ban on Nigerian players:
Dustbit doesn't mention Nigeria as a restricted territory in its T&Cs. However, the terms say that the list is "non-exhaustive." That means that any country not on the list can still be banned (like Nigeria).

The casino representative needs to cover this issue with an official announcement, though.

A casino site must clearly state all the things because there are financial issues involved. When a gambler loses money while gambling, they can easily accept it because they know that it is a normal process of gambling and there is a risk of losing money. But when someone does not get any clear information that he can gamble from his location and after depositing money there, if his account is banned or his money is frozen, then he will not be able to accept it easily and the site will be considered a scam. So they must have clear statements about these things.

They have a very short amount of prohibited countries mentioned in their term and condition. In my opinion, they should release the whole list, making sure nobody gets confused. Although they have ensured a warning message is sent upon visiting the site (in case of banned regions), but still people are confusing it (as we can see from some of the replies here). In my case, gambling is illigal here, but dustbit didn't gave me any warnings.

[julerz12]

Just a litle upadate. I asked for withdraw 90min ago, receive now. Girl from chat was fomr big help, she verifed that transaction in few min. I will continue to use dustbit for sure.

Withdrawals need verification on support chat? I thought it was supposed to be instant? I'm guessing the amount you withdrew was quite big; that's why they require verification.

In my case, gambling is illigal here, but dustbit didn't gave me any warnings.

That is surely confusing, as on their ToS they clearly state that when gambling is prohibited by local laws, you can't access the site. 
Did you only visit the site without signing up? Could you try signing up, maybe that's the time the warnings will pop-up.

Restricted Territories

8.1 Access to the Website is strictly prohibited from certain jurisdictions.

8.2 The Company does not allow account registration or gameplay from the following territories (non-exhaustive list):

United States of America and its territories

United Kingdom

North Korea, Iran, Syria, Sudan, Afghanistan, Yemen

Countries where gambling is prohibited by local laws

[SquirrelJulietGarden]

Withdrawals need verification on support chat? I thought it was supposed to be instant? I'm guessing the amount you withdrew was quite big; that's why they require verification.

Withdrawal processing must be done on Dustbit side and any verification for that withdrawal like KYC, must be required in the user account, in email, and it should be done in the account either on computer or mobile, but I don't think it should be done in customer chat support.

It's a channel for support but for things unlike KYC verification. It's unsure the user was unknown about something with verification and asked it in customer chat support, then received support he wanted or he implied about direct verification the chat support - which I don't think actually happened because it is very strange if it was verified this way.

[arwin100]

In my case, gambling is illigal here, but dustbit didn't gave me any warnings.

That is surely confusing, as on their ToS they clearly state that when gambling is prohibited by local laws, you can't access the site. 
Did you only visit the site without signing up? Could you try signing up, maybe that's the time the warnings will pop-up.

Restricted Territories

8.1 Access to the Website is strictly prohibited from certain jurisdictions.

8.2 The Company does not allow account registration or gameplay from the following territories (non-exhaustive list):

United States of America and its territories

United Kingdom

North Korea, Iran, Syria, Sudan, Afghanistan, Yemen

Countries where gambling is prohibited by local laws

They need to fix that, since it can confuse gamblers and think that they are allowed to gamble while its not.

Better to follow other casino that gives warning to those people have strict local gambling laws and restrict people to access. So that they won't face any serious issues that can possibly bother's their operation especially if many people raise their concerns about those situations.

But those confusions will be clarified if that situation will be raised to their support or their representative, since they are the one could give more accurate answer towards those restrictions.

[ernest_dustbit]

Nigeria is definitely not a blocked territory, I believe the user from Nigeria should check with our support as we also tested the site using a Nigerian VPN and works fine.

About the restricted countries, the issue is we don't necesserely know all countries where gambling is completely illegal, so we trust users would check this from their side, however from our side, the main restricted countries are only the one listed to the terms and conditions. As any Casino we may update this based on our license requirements. They may ask us to update this time by time, in that case we will inform any existing users from those regions.

[DYING_S0UL]

In my case, gambling is illigal here, but dustbit didn't gave me any warnings.

That is surely confusing, as on their ToS they clearly state that when gambling is prohibited by local laws, you can't access the site. 
Did you only visit the site without signing up? Could you try signing up, maybe that's the time the warnings will pop-up.

As I understand, I am in a so called gray area. There are laws, but it isn't strictly imposed or regulated, hence giving the casinos a chance to operate here. And there are many casinos that does that. My assumption is, that may be the reason, I didn't see any warning messages.
No I didnot sign up yet.

Btw, have you noticed any slowness in term of loading their site? I was almost stuck at the splash image page. Had to wait and refresh a couple of times, before everythings loaded properly.

[miata01]

Hello everyone! This casino hasn't withdrawn my money for over a day. I've been trying to contact them by email, but no one's responding, and the live chat isn't working for me for some reason. I saw a representative is active here, so maybe I'll get a response there...

[Dustbit Official]

Hello everyone! This casino hasn't withdrawn my money for over a day. I've been trying to contact them by email, but no one's responding, and the live chat isn't working for me for some reason. I saw a representative is active here, so maybe I'll get a response there...

Hello, I’m sorry to hear that.

Our support email appears clear, and I’m unable to associate your case with any currently open requests.

We’re available 24/7 via Live Chat and Discord, and we actively monitor our support email in real time as well. Would you mind contacting us through any of these channels so we can review your case as promptly as possible?

Thank you!

[miata01]

Hello everyone! This casino hasn't withdrawn my money for over a day. I've been trying to contact them by email, but no one's responding, and the live chat isn't working for me for some reason. I saw a representative is active here, so maybe I'll get a response there...

Hello, I’m sorry to hear that.

Our support email appears clear, and I’m unable to associate your case with any currently open requests.

We’re available 24/7 via Live Chat and Discord, and we actively monitor our support email in real time as well. Would you mind contacting us through any of these channels so we can review your case as promptly as possible?

Thank you!

I contacted you on Discord, but nothing concrete yet.

[Agbe]

Snip

I contacted you on Discord, but nothing concrete yet.

probably their Discord is not a busy channel, you can contact them in other social media. Facebook too is not a busy platform for casinos and the only platform I know that casinos use more is the X. Though I am say this from my on experience. In the X, casinos responding faster than other mediums.

[Shishir99]

As I understand, I am in a so called gray area. There are laws, but it isn't strictly imposed or regulated, hence giving the casinos a chance to operate here. And there are many casinos that does that. My assumption is, that may be the reason, I didn't see any warning messages.
No I didnot sign up yet.

Gambling is banned in our country. But almost all the popular casinos operate in our country without any troubles. Dustbit said that if it is banned in your country by local law, you are not allowed to play there. I am sure they don't even know how many country banned gambling and how many local authority has banned gambling in their area. They just wrote it to satisfy the regulators and probably they will have a chance to ban the accounts if they ever find out that you are playing from a country where gambling is banned.

These kind of rules gives the casino a huge power over your account. I think you understand why didn't you see the warning when you visited their website. Gambling is banned here, but the government does not monitor it well.

[UchihaSarada]

Gambling is banned in our country. But almost all the popular casinos operate in our country without any troubles.

Likely gambling is banned in your country with physical casinos with casino offices for people to visit and play there while with online casinos, your government and corresponding authorities have yet taken severe actions to enforce gambling ban enough.

Even so, if you play at online casinos, you are breaking the national law and actually have legal risk.

Dustbit said that if it is banned in your country by local law, you are not allowed to play there. I am sure they don't even know how many country banned gambling and how many local authority has banned gambling in their area. They just wrote it to satisfy the regulators and probably they will have a chance to ban the accounts if they ever find out that you are playing from a country where gambling is banned.

If Dustbit confirmed about that, it's strong reminder that if you are from a country with national law ban against gambling, you are not allowed to create an account at Dustbit and play there, as well as you should not do that for your fund safety. It's easy to find the list of restricted nations, areas in the Dustbit's ToS and know that whether with your nationality, you are allowed to join Dustbit or not welcome there.

[DYING_S0UL]

snip

Gambling is banned in our country. But almost all the popular casinos operate in our country without any troubles. Dustbit said that if it is banned in your country by local law, you are not allowed to play there. I am sure they don't even know how many country banned gambling and how many local authority has banned gambling in their area. They just wrote it to satisfy the regulators and probably they will have a chance to ban the accounts if they ever find out that you are playing from a country where gambling is banned.

These kind of rules gives the casino a huge power over your account. I think you understand why didn't you see the warning when you visited their website. Gambling is banned here, but the government does not monitor it well.

Yeah, they can pretty much come up at any moment, say you are from a restricted region, and we are terminating your account or pull up some other shit. It's annoying. So, knowing it beforehand would be the best approach here. It's better to know for sure than regret later (facing uncomfortable situations).

We’re available 24/7 via Live Chat and Discord, and we actively monitor our support email in real time as well. Would you mind contacting us through any of these channels so we can review your case as promptly as possible?

Other medium might work, but your live chat feature isn't working. I can confirm that. I tried clicking that multiple times but nothing happened. So I thought I needed to be logged in to access this feature, which i did. But again, nothing happened.

I have also noticed that sometimes i would get stuck on the splash image page. It wouldn't move forward without me waiting couple of minutes or keep refreshing the tab.

This is what it looks like...it will keep on pulsing..

[Shishir99]

Yeah, they can pretty much come up at any moment, say you are from a restricted region, and we are terminating your account or pull up some other shit. It's annoying. So, knowing it beforehand would be the best approach here. It's better to know for sure than regret later (facing uncomfortable situations).

Correct. So, even if they don't show any warning or don't ban your account, you should not sign up there. The problem is, most of us do not even read the terms and conditions page. I do the same thing. So, I won't be surprised if I have already signed up at any casino where it is not allowed to sign up if the person belongs to a country where gambling is banned by local law.

I won't even realize that until I receive an email from the casino saying that my account has been banned. I don't gamble regularly, so I don't think I will be targated by any casino.