3days for $125 withdrawal seems to be too long even if the reason is a manual check.
Did you play sports betting or casino games? If you played sports betting, I'm not surprised tbh but if you played casino games only then I believe it should not take more than 24h for manual check.
You may try to send a PM to ernest_dusbit, he is online today and seems that he missed your post as he did not reply to your post.
What is the difference between checking betting activity and checking casino games? It seems to me that in both cases the review should not take more than 24 hours, unless there are specific concerns about fraud or suspicious activity.
The withdrawal amount is not large enough to justify extensive additional checks, so I agree that this could have been processed faster.
In any case, there is a casino representative here who responds promptly and can help resolve any disputed issues if they arise.
Hey Cryptmuster,
Most casinos, including us, run security and compliance checks when certain risk flags are triggered. This is standard practice across the industry and is designed to protect both the casino and legitimate players.
For casino games, the most common scenarios are:
Large wins
In some cases, especially when a significant win comes from a less common game provider, we may perform additional verification with the provider to ensure the result is legitimate and there were no technical issues. However, this won't take that long tbh.
Bonus abuse investigations
Unfortunately, bonus abuse is extremely common. If activity suggests a promotion may have been exploited contrary to the bonus terms, withdrawals may be temporarily reviewed while we verify the play. However, for example we tend to give less likely abusable bonuses to avoid frictions. (Like Rakeback, Cashback etc)
For sportsbook betting, the main area that receives additional scrutiny is arbitrage betting as this is an unfair practice.
For genuine players betting normally and in good faith, withdrawals and payouts are processed smoothly without unnecessary delays.
Best
Ernest