EPICBET closes my acount with more than 6000 USD

[jalvaradonn]

Hello everyone.

I believe this bookie "scammed" me.

What happened:

I registered at this bookie and started to use it normally, after couple of weeks i accumulated some thousands of profits, i requested my first withdraw but they didnt complete until i do some KYC , i did it and they sent me funds normally, i asked other withdraw and all good.

After couple of days they ask me to complete KYC (i completed it when i registered and second time before first withdraw was completed, so this was the third time they asked me if im not wrong)

After more than a week waiting their answer and their team to "review" my third time KYC, today they closed my account with this message

"Hello Jose,

We are writing to inform you that your account has been permanently closed following an internal review that revealed a breach of our Terms and Conditions.

Specifically, our security checks detected activity consistent with identity theft and/or the provision of false or inaccurate information. Identity theft is strictly prohibited under our Terms and Conditions.

In accordance with clause 3.1.2 of the Terms and Conditions:

A person may only register once. If the Company detects multiple Registered Accounts belonging to the same person, or if a person has provided false and/or inaccurate information, the Company reserves the right to cancel the registration and any associated accounts. In the event of suspected or confirmed identity theft, the Company also reserves the right to cancel the registration and take further action as set forth in the Terms.

For clarification, only one Registered Account is permitted per person, household, device, IP address, and financial institution. If two or more people share any of the aforementioned items, they must inform the Company beforehand. The Company also reserves the right to conduct additional security checks to detect and prevent multiple registrations.

As a result of this violation, your account has been closed in accordance with our Terms and Conditions. This decision is final.

If you believe this action was taken in error, you can contact our customer support team for further information.

Sincerely,"

I translated it as it is original in spanish because im chilean.

I dont understand anything of what happened here, they were processing my withdraws correctly and fast after initials KYC, what i see is that in midtime for my third withdraw i won more money and they did not wanted to pay me. In my account was near 7M CLP(6500 USD approx)

I ask help to BITCOINTALK as i saw they have represantative here so maybe this forum can help me recover my funds as this is a huge quantity for me....


Your username:jalvaradonn
Amount Scammed: more than 6000 usd
Payment Method: SOL

[Bitcoin_Arena]

Reading through your accusation, I think the best place you are going to have this accusation properly settled is either CasinoGuru or AskGamblers. I am still wondering how they accepted the first KYC verification and then rejected the third attempt, saying your documents were manipulated. Are they trying to admit that their KYC verification tools are not perfect?

They do have a high safety index on casinoguru and are very responsive. Try making a complaint there ---> https://casino.guru/complaints/create

[holydarkness]

I believe I have epicbet in my contact. Uhh, OP, do you mind if I look into your matter and discuss the situation with my contact on your behalf? See if I can get to the bottom of this matter, before we move to ADR?

[jalvaradonn]

I believe I have epicbet in my contact. Uhh, OP, do you mind if I look into your matter and discuss the situation with my contact on your behalf? See if I can get to the bottom of this matter, before we move to ADR?

No prob, hope we can get something

[jalvaradonn]

I believe I have epicbet in my contact. Uhh, OP, do you mind if I look into your matter and discuss the situation with my contact on your behalf? See if I can get to the bottom of this matter, before we move to ADR?

They just sent me another mail saying that they confiscate all my balance (6500 USD) because their investigation confirms that the account was "not used by the owner "

[holydarkness]

I believe I have epicbet in my contact. Uhh, OP, do you mind if I look into your matter and discuss the situation with my contact on your behalf? See if I can get to the bottom of this matter, before we move to ADR?

They just sent me another mail saying that they confiscate all my balance (6500 USD) because their investigation confirms that the account was "not used by the owner "

Well, is it? I've just nudged my contact few minutes ago and currently waiting for their nudge back. I'll assume you'll give me authority to validate that counter-claim on your behalf by letting them [if they would allow it from their side] show me several evidences of their own that make them sure the account change hand?

[jalvaradonn]

I believe I have epicbet in my contact. Uhh, OP, do you mind if I look into your matter and discuss the situation with my contact on your behalf? See if I can get to the bottom of this matter, before we move to ADR?

They just sent me another mail saying that they confiscate all my balance (6500 USD) because their investigation confirms that the account was "not used by the owner "

Well, is it? I've just nudged my contact few minutes ago and currently waiting for their nudge back. I'll assume you'll give me authority to validate that counter-claim on your behalf by letting them [if they would allow it from their side] show me several evidences of their own that make them sure the account change hand?

Yes no problem , i doubt they can show you any proof of something that they made up

[holydarkness]

Yes no problem , i doubt they can show you any proof of something that they made up

This is a gentle nudge to inform you that your case is still in my plate and on my radar, I've tried to reach them twice and currently waiting for them to reach me back so we can start discussing things. Hopefully, their irresponsiveness is due to weekend.

[jalvaradonn]

Yes no problem , i doubt they can show you any proof of something that they made up

This is a gentle nudge to inform you that your case is still in my plate and on my radar, I've tried to reach them twice and currently waiting for them to reach me back so we can start discussing things. Hopefully, their irresponsiveness is due to weekend.

Thanks , hope i can get something from here

[JollyGood]

Welcome to the forum, I am glad you decided to visit here and post regarding your issue. Epicbet have accused you of one or more breaches in the email you translated. They could have been more specific but opted not to and that does not help the situation.

I am in no doubt you will receive support from the community if your case deserves it, however you should at least post some evidence to support your allegation. Can you post screenshots of all or most of your correspondence with Epicbet even in Spanish?

I ask help to BITCOINTALK as i saw they have represantative here so maybe this forum can help me recover my funds as this is a huge quantity for me....


Your username:jalvaradonn
Amount Scammed: more than 6000 usd
Payment Method: SOL

[jalvaradonn]

Yes no problem , i doubt they can show you any proof of something that they made up

This is a gentle nudge to inform you that your case is still in my plate and on my radar, I've tried to reach them twice and currently waiting for them to reach me back so we can start discussing things. Hopefully, their irresponsiveness is due to weekend.

Still nothing? i doubt they will come with something .... should i open a threat in askgamblers?

[holydarkness]

Yes no problem , i doubt they can show you any proof of something that they made up

This is a gentle nudge to inform you that your case is still in my plate and on my radar, I've tried to reach them twice and currently waiting for them to reach me back so we can start discussing things. Hopefully, their irresponsiveness is due to weekend.

Still nothing? i doubt they will come with something .... should i open a threat in askgamblers?

Umm... I think it's safe to share this as it doesn't contain anything sensitive that'll otherwise automatically secured by confidentiality privilege I gave for anyone reaching me privately.



As you can see, they nudged me I just replied me yesterday and it's still unread.

I'll appreciate a bit of more patience, although if you'd like to move to AG, you're very much free to do it.

[GxSTxV]

Glad you joined our community and decided to share this case with us, as we have many kind people ready to help you out with anything as long as you provide the correct information and proofs.
After reading what happened to you with Epicbet and taking all your words here as honest, I feel that this casino is not willing to pay you because of your constant winnings, the thing that made them unhappy to pay more, even that it’s your deserved money. The reason they have provided here is not clear at all, unless they have proof against your bets or that your account is controlled by someone else, they are counted as scammers to me until they prove the opposite.

Thanks to holydarkness we are waiting his updates and more clarification. Stay patient and let’s keep hope that you will get paid.

[Coyster]

I feel that this casino is not willing to pay you because of your constant winnings, the thing that made them unhappy to pay more, even that it’s your deserved money.

I think so too and it would not be the first of its kind. Quite a lot of casinos do this these days. When a player starts winning more than they want to pay, they throw one accusation at them, take their winnings and close their account.

That said, many times players are also in the wrong. But looking at this specific case, if OP's KYC was fake (identity theft), shouldn't they have discovered it at the first attempt of KYC verification. That somewhat makes me tilt towards OP's side until proven otherwise.

[jalvaradonn]

I feel that this casino is not willing to pay you because of your constant winnings, the thing that made them unhappy to pay more, even that it’s your deserved money.

I think so too and it would not be the first of its kind. Quite a lot of casinos do this these days. When a player starts winning more than they want to pay, they throw one accusation at them, take their winnings and close their account.

That said, many times players are also in the wrong. But looking at this specific case, if OP's KYC was fake (identity theft), shouldn't they have discovered it at the first attempt of KYC verification. That somewhat makes me tilt towards OP's side until proven otherwise.

I completed KYC 3 times...............


After 2 KYC they were paying normally withdraws until i won some thousands more, so yeah.... sadly seems like this

[jalvaradonn]

Yes no problem , i doubt they can show you any proof of something that they made up

This is a gentle nudge to inform you that your case is still in my plate and on my radar, I've tried to reach them twice and currently waiting for them to reach me back so we can start discussing things. Hopefully, their irresponsiveness is due to weekend.

Still nothing? i doubt they will come with something .... should i open a threat in askgamblers?

Umm... I think it's safe to share this as it doesn't contain anything sensitive that'll otherwise automatically secured by confidentiality privilege I gave for anyone reaching me privately.

https://talkimg.com/images/2026/04/14/Uf6nHl.jpeg

As you can see, they nudged me I just replied me yesterday and it's still unread.

I'll appreciate a bit of more patience, although if you'd like to move to AG, you're very much free to do it.

Sure i will wait, but just looking at their answer they doesnt seem very interested on solve this

[EpicCharles]

If you believe this action was taken in error, you can contact our customer support team for further information.

Sincerely,"[/b]

I translated it as it is original in spanish because im chilean.

Hello there! The translation is correct, I have confirmed that with our Customer Support team. The only thing that I can do here at the forum, is to tell you again that If you believe this action was taken in error, you can contact our customer support team for further information. I think it is quite clear that according to the evidence we have about you, the consequential decision has been made.

[jalvaradonn]

If you believe this action was taken in error, you can contact our customer support team for further information.

Sincerely,"[/b]

I translated it as it is original in spanish because im chilean.

Hello there! The translation is correct, I have confirmed that with our Customer Support team. The only thing that I can do here at the forum, is to tell you again that If you believe this action was taken in error, you can contact our customer support team for further information. I think it is quite clear that according to the evidence we have about you, the consequential decision has been made.

Share the evidence here , i allow you, so we all can understand it

[Coyster]

The only thing that I can do here at the forum, is to tell you again that If you believe this action was taken in error, you can contact our customer support team for further information. I think it is quite clear that according to the evidence we have about you, the consequential decision has been made.

I can understand that you prolly cannot do much from here, but i reckon that would be the same case for your customer support team. I say so because support in most casinos sound like bots and it can be really frustrating, they'd just keep repeating the same line that "their decision on the matter is final". Is there no way you can escalate this case to a part of the team that can actually do something, at least look into it.

[EpicCharles]

The only thing that I can do here at the forum, is to tell you again that If you believe this action was taken in error, you can contact our customer support team for further information. I think it is quite clear that according to the evidence we have about you, the consequential decision has been made.

I can understand that you prolly cannot do much from here, but i reckon that would be the same case for your customer support team. I say so because support in most casinos sound like bots and it can be really frustrating, they'd just keep repeating the same line that "their decision on the matter is final". Is there no way you can escalate this case to a part of the team that can actually do something, at least look into it.

I have personally escalated, thus I am writing here the outcome. This is the end result sadly. The only thing that I can advice the user who feels wronged here is to contact our customer support and go the proper way of escalation.

Share the evidence here , i allow you, so we all can understand it

It is not about what you allow or not. It is about data privacy and protection that we must follow due to the regulations we strictly abide, bigger than you, me, or the company.

That being said, Customer Support team will be giving you next steps where you can turn to if you so ask. We are not above regulation, and regulators will judge us accordingly.