Toshi.bet Scam- Ignoring Self Exclusion

[Samsam777]

Hello everyone,

I'd like to use this forum to file a complaint against Toshibet Casino and warn other players about this casino. I played there and, as usual, lost money. To protect myself—at least initially—I tried to exclude myself from the casino via email. I stated gambling addiction as the reason and requested an indefinite self-exclusion.

No one replied, and the account wasn't closed! Unfortunately, things went as expected, and I continued to gamble away money. I contacted live chat a total of three times, stating that I wanted to exclude myself from the casino due to my gambling addiction. Each time, my account was reopened.

In my last self-exclusion request, I specifically told support that they should not reopen my account, even if I asked them to! They allowed me to reopen my account and continue playing. Why does the casino allow a player to continue playing who has repeatedly stated that they are a gambling addict? And repeatedly requested that his account be closed and remain closed?

Only after I complained about this procedure in the live chat was my account completely closed. The casino doesn't respond to emails, and live support avoids questions or doesn't answer at all.

My case has already been addressed on Casino Guru, but Toshibet is refusing to cooperate, claiming that I apparently only requested a temporary self-exclusion. This is simply not true! I can provide proof. The case was decided in my favor. And even if I had only requested a temporary self-exclusion—would it be right to allow an addicted player to continue playing?

I understand that I also bear some responsibility, but the casino completely failed in this situation and fully exploited my situation and my addiction. The representative here in the forum states that their casino does indeed offer a self-exclusion option, which can be requested via live chat. Why was I allowed to continue playing? I practically begged the casino to finally close my account.

Gambling has ruined my life right now, and incidents like this only make it worse! I demand that the casino review my case again, and I also want to issue a strong warning about this casino! I can provide evidence for all my claims and will gladly do so.

Please excuse my poor English. I sometimes use a translator. I am available for any questions.

[holydarkness]

Hello everyone,

I'd like to use this forum to file a complaint against Toshibet Casino and warn other players about this casino. I played there and, as usual, lost money. To protect myself—at least initially—I tried to exclude myself from the casino via email. I stated gambling addiction as the reason and requested an indefinite self-exclusion.

No one replied, and the account wasn't closed! Unfortunately, things went as expected, and I continued to gamble away money. I contacted live chat a total of three times, stating that I wanted to exclude myself from the casino due to my gambling addiction. Each time, my account was reopened.

In my last self-exclusion request, I specifically told support that they should not reopen my account, even if I asked them to! They allowed me to reopen my account and continue playing. Why does the casino allow a player to continue playing who has repeatedly stated that they are a gambling addict? And repeatedly requested that his account be closed and remain closed?

Only after I complained about this procedure in the live chat was my account completely closed. The casino doesn't respond to emails, and live support avoids questions or doesn't answer at all.

My case has already been addressed on Casino Guru, but Toshibet is refusing to cooperate, claiming that I apparently only requested a temporary self-exclusion. This is simply not true! I can provide proof. The case was decided in my favor. And even if I had only requested a temporary self-exclusion—would it be right to allow an addicted player to continue playing?

I understand that I also bear some responsibility, but the casino completely failed in this situation and fully exploited my situation and my addiction. The representative here in the forum states that their casino does indeed offer a self-exclusion option, which can be requested via live chat. Why was I allowed to continue playing? I practically begged the casino to finally close my account.

Gambling has ruined my life right now, and incidents like this only make it worse! I demand that the casino review my case again, and I also want to issue a strong warning about this casino! I can provide evidence for all my claims and will gladly do so.

Please excuse my poor English. I sometimes use a translator. I am available for any questions.

Hi, glad that you're bringing this to public so I can address this more transparently and minimize my chance to miss in replying your PM [my inbox are frequently drowned with behind-the-screen cases].

Uhh... IIRC, and if I may ambiguously reveal a bit of what we discussed so far, I understand your case is not accessible for public on CG and happened only between the three parties involved? If so, do you mind to screenshotting the final verdict by the mediator? Because... like it or not, the answer to your question I marked in red is "yes", if you ask for time-based self-exclusion, the burden to put yourself in perma-exclusion is on you as casinos only followed your request, unless a clear-sign of distress is shown that prompt them to jump-in, in accordance to RGA, like begging for free bonus in prior to patch the addiction, bargaining and demanding access during exclusion, and the likes.

[Samsam777]

Hello Holydarkness,

Thank you for your feedback. I'd be happy to send you screenshots from the Casino Guru case.

I provided the casino with this exact information in every self-exclusion request. "I want to self-exclude because of gambling addiction for an unlimited time." I also included my full name, date of birth, and username.

In one of my account openings, I reopened the account because I still had an outstanding weekly bonus. I had asked about it when I opened the account but couldn't receive the bonus. So I contacted support and asked if they could do anything about it. I also inquired about my monthly bonus.

In one of my self-exclusion requests, I even explicitly told the casino not to reopen my account. This information, combined with the existence of an addiction, certainly constitutes a serious problem in my opinion.

https://talkimg.com/images/2026/04/08/UY4PO9.jpeg

[Samsam777]

Just an example of one of my Self exclusion attempts

https://talkimg.com/images/2026/04/09/UY8m7q.jpeg

[holydarkness]

Just an example of one of my Self exclusion attempts

For the sake of full comprehension so I can speak on your behalf with my contact, do you mind to share me the uncensored version of the PM? Asking because I need to know thoroughly and be you, walking in your eyes and seeing through your eyes, so I can speak with my contact as if I am you myself.

[PX-Z]

IIRC, ignoring a user's self-exclusion is a serious violation for most casino license providers. It can definitely be grounds for a legal complaint.

That said, pursuing a case like that can take a long time, depending on how strict the licensing authority is and which country the casino is operating in. And it looks like you have the advantage, although i havent seen some proceed for a complaints and what the results is.

[Samsam777]

Just an example of one of my Self exclusion attempts

https://talkimg.com/images/2026/04/09/UY8m7q.jpeg

For the sake of full comprehension so I can speak on your behalf with my contact, do you mind to share me the uncensored version of the PM? Asking because I need to know thoroughly and be you, walking in your eyes and seeing through your eyes, so I can speak with my contact as if I am you myself.

How can i send the evidence to you? Upload the Picture and create the Link and send it to you via Pm? Do you want me to provide you with all of my Evidence? I got Screenshots, Screen Recordings and Email Chats...

[The Cryptovator]

I understand that I also bear some responsibility, but the casino completely failed in this situation and fully exploited my situation and my addiction. The representative here in the forum states that their casino does indeed offer a self-exclusion option, which can be requested via live chat. Why was I allowed to continue playing? I practically begged the casino to finally close my account.

Gambling has ruined my life right now, and incidents like this only make it worse! I demand that the casino review my case again, and I also want to issue a strong warning about this casino! I can provide evidence for all my claims and will gladly do so.

Please excuse my poor English. I sometimes use a translator. I am available for any questions.

Complicated situation at all. Self-exclusion should work properly for those who want to leave gambling. I am not sure if self-exclusion helps you to leave gambling since there are a lot of online gambling platforms. But each gambling site should take it seriously to avoid legal actions. Because victims might take legal action against such gambling platforms where self-exclusion doesn't work properly.

Though I hope this problem will be solved and your account will be self-excluded permanently. But you shouldn't ignore your own responsibility; you never should request to reopen your account. After self-exclusion, you should never go back to the platform. I can understand due to addiction you can't behave yourself, but remember, unless you behave yourself, then you might open an account on other platforms. Then the self-exclusion result will be the same.

[Free Market Capitalist]

It would be good to know exactly how much money the operator has lost. I see that there are two sites that might be related: toshibet.casino and toshi.bet. They could be sister sites, but they aren't listed as such.

https://toshibet.casino/sister-sites/

In any case, I was looking for the Terms of Service to see where the license comes from, but it seems they're only available while you sign up.

Complicated situation at all. Self-exclusion should work properly for those who want to leave gambling. I am not sure if self-exclusion helps you to leave gambling since there are a lot of online gambling platforms. But each gambling site should take it seriously to avoid legal actions. Because victims might take legal action against such gambling platforms where self-exclusion doesn't work properly.

That's why I was trying to look at the Terms of Service, because if they have the typical license from a Caribbean country, generally no one sues them unless a lot of money is involved—and I'm talking about tens of thousands of dollars at a minimum—since just initiating the proceedings is very expensive.

Furthermore, it’s one thing for self-exclusion to work as it should at the casino, and quite another—as you mentioned—that it’s not a lifeline for those with gambling problems. It’s not uncommon for people to self-exclude from one site and continue gambling on another where they haven’t yet self-excluded.

[Samsam777]

As mentioned before, I understand that I also have a responsibility. Nevertheless, the casino should protect its players, and player protection should always take precedence over profit. Gambling should be fun, and one should only play occasionally.

For some players, however, the fun has stopped, and it has developed into an addiction. Once this is recognized, it is every casino's duty to accept a self-exclusion request and keep the account closed. I think it's wrong to shift the entire responsibility onto the player! Then you might as well abolish player protection measures altogether.

For me personally, opening a new casino account is a bigger hurdle than reopening an existing one. I've now imposed protective measures on myself to limit my gambling and my addiction. I've already excluded myself from many other casinos in exactly the same way, and they all respected my self-exclusion request!

I lost about 900€ after my self exclusion attempts. The Casino is Licensed by Anjouan Gaming.
I dont think they will pay me any Money back. They went completely silent in their Thread and they dont care about the bad ratings on Casino Guru, Trustpilot, X...and so on.

[Samsam777]

https://talkimg.com/images/2026/04/12/UfXUSv.jpeg

Hi Holydarkness,

i got an Screen Recording that shows most of my Evidence, how can i send it to you?

In the Link you can see the Email i send to Toshibet. I can send you this information uncensored too.

[holydarkness]

Hi Holydarkness,

i got an Screen Recording that shows most of my Evidence, how can i send it to you?

In the Link you can see the Email i send to Toshibet. I can send you this information uncensored too.

At this point, before we dive deeper, I'll appreciate if you can just send me screenshots instead of video recording as video will take more of my time to pause, rewind, and others, to absorb every information that can otherwise read and digested slowly through screenshots. You can upload them to talkimg and send me a PM with the link pasted, like you made a post [only this time, it's a PM] they share very similar interface.

Uncensored, if you can trust me with your private information, that I'll return with a promise that I won't leak and our communication on PM is automatically covered in confidentiality unless you permit what you allowed me to share to public.

[Samsam777]

I send you the requestet evidence, and the ones i already postet in the uncensored Version. Thanks for taking a look at it! I you need any more Information or if you got any questions, you can reach out to me any Time!