Due to the fact that more than 24 hours have passed since the start of the exchange under the d9027f6a601c4f1cad37e6647d5***** order, which is indicated as the maximum time for the exchange to be completed, I request a refund of 0.7 ETH to the address specified for the refund. In addition, I ask Little Mouse, in case of non-fulfillment MoBit_Exchange obligations, to provide a refund through the escrow service.
Hello, your order has been filled. We apologize for the delay. It was caused by a small, sneaky bug in our ERC-20 token handling which has now been fixed.
I am unhappy with the fact that you are testing your exchange with my money. In fact, I asked you to return 0.7 ETH, rather than fulfill the order after 35 hours, because due to your violation of deadlines and the increased cost of ETH, fulfilling this order did not make financial sense.
We totally understand. Please be assured that we are not using your money to test our exchange (frankly, we have no reason to do something like this).
There was a bug which affected your order, causing a delay, and this is not the quality of service that we want to give our customers.
Please reach out to our support (
mobit@tutamail.com) with your order ID and we'll work with you to make this right.
Thank you for reaching out. Occasionally an order gets held up due to updates and improvements we've been making to our system. We apologize for the inconvenience.
Couldn't these updates and improvements be carried out via a backup domain instead of directly affecting users? This isn't the first time.
Or at least implement it in a way that minimizes its impact.
Many suggestions have mentioned implementing a separate staging environment for testing infrastructure changes before production deployment, and this is a fair and constructive recommendation.
To be clear, we already test changes locally and in isolated development environments before deployment. However, production traffic and increased volume can expose edge cases that are difficult to simulate.
That said, we agree that adding a fully mirrored staging cluster will improve our deployment. As we grow, we continue to expand our infrastructure to offer a more dedicated staging environment, better stress tests, and additional regression and rollback procedures.
No exchange, Mobit or otherwise, can
guarantee that delays or errors will never happen; what we can guarantee is that we will respond quickly, communicate openly, and prioritize the safety of your funds over speed if the trade-off arises. We hope our Bug Bounty program further demonstrates our commitment to improvement and trust.
Thank you for pushing us to improve. We're here for the long term.
Hello,
is MobBit.Exchange still active ?
I did not reiceive my XMR
More than 20 confirmations
But shown as Confirmed: False -21/2
And now it is not possible to track order anymore...
Thx
Did you save your letter of guarantee?
I tried different browser for tracking. Nothing works...
I sent letter of guarantee to support.
He told me yesterday , he will solve the problem within 24 hrs.
We will see... I wait for reply
Our support was contacted and we have resolved this issue. The funds have been delivered. Thank you to the community for helping out!
Still no word. Do I request a refund from LittleMouse now?
How much are we talking about?
I have requested the team to check this.
10 XMR
We were notified of this issue and it has been resolved, funds have been delivered.
I also tried to do a swap yesterday.
It's been over 12 hours and I still haven't received the funds. It just says "Your position in queue: 1 Your order will be filled next."
I even contacted their support via email, but they still haven't responded to me.
Edit:
I received the funds.
Yes, we received your support message and the funds have been delivered. Thank you for indicating that the issue was resolved.
