Based from what other casino explained, both personally and publicly [feel free to browse recent thread on this board, I am not dragging that casino into this equation by mentioning their name], for their own case of thus would safe to assume is not leaning to support DuckDice with your case, rather prove a situation as two casinos share common trait: when Betby investigate bets, they don't explain to the casino what and why and when, they only said "this player, flagged for xxx violation.
Though, IIRC, if casino inquire the case and the case is recent, thus the data is still on betby's system, they can pull more info. I'll nudge someone from DuckDice to either appear here or to try inquire more details to Betby.
You are completely right to bring that up, holydarkness, and yes, that was my thread regarding Bitz.io.
The fact that this has happened to me twice in a row on two different casinos is exactly why I am raising the alarm. Both casinos use Betby as their sportsbook provider.
Here is what is clearly happening. Betby’s automated risk AI is generating false positives.
It flagged me on Bitz.io for 'suspicious play.' I fought it, Bitz management manually reviewed the actual bets, realized the provider's AI was wrong, and fully reinstated my winnings.
Now, I try playing on DuckDice, and Betby's network-wide AI has automatically flagged me again (this time calling it 'arbitrage'), and DuckDice is blindly following the automated report without doing their own manual review.
Using different emails for different crypto casinos is standard privacy practice, but being hunted across platforms by a broken third-party algorithm is absurd.
I welcome the DuckDice rep to check this thread. If Bitz.io could manually review my play, realize Betby’s automated flag was garbage, and pay me, then DuckDice has no excuse not to do the same. They need to look at the actual bets, not just blindly obey a flawed provider report.
