Rollbit $29,090 withdrawal pending and sportsbook access blocked

[Ghma727]

I’ve been a user of Rollbit since 2023. I have over $25,000 pending withdrawal for days now and I’m not longer getting responses from support  live chat are no longer replying to any of my messages they’ve muted me from talking in chat and have disabled my access to casino and the sportsbook. I’ve been asked if I have any others accounts in which I DONT.This is the only account I have and it’s verified up until level 3. This needs to be resolved ASAP


My user id on Rollbit is : Genahma22


Proof of payment: https://talkimg.com/images/2026/04/23/Uf0v5m.jpeg
Proof of no responses: https://talkimg.com/images/2026/04/23/Uf0kE1.jpeg
Proof of using account since 2023: https://talkimg.com/images/2026/04/23/Uf0f2W.jpeg

[yahoo62278]

I’ve been a user of Rollbit since 2023. I have over $25,000 pending withdrawal for days now and I’m not longer getting responses from support  live chat are no longer replying to any of my messages they’ve muted me from talking in chat and have disabled my access to casino and the sportsbook. I’ve been asked if I have any others accounts in which I DONT.This is the only account I have and it’s verified up until level 3. This needs to be resolved ASAP


My user id on Rollbit is : Genahma22


Proof of payment: https://talkimg.com/images/2026/04/23/Uf0v5m.jpeg
Proof of no responses: https://talkimg.com/images/2026/04/23/Uf0kE1.jpeg
Proof of using account since 2023: https://talkimg.com/images/2026/04/23/Uf0f2W.jpeg

You do realize that they wouldn't ask that question if they didn't already know the answer right? Could be a false positive, but in most of these cases the creator of the accusation isn't being completely honest.

regardless, rollbit doesn't respond here and I don't think they mediate through holydarkness either. You're gonna have to send your case to casinoguru or askgamblers.

[logfiles]

Try third party mediators as already suggested. I have seen similar cases in the past, but there can be no smoke without fire. By the time they ask you if you linked to other accounts, it means they have some evidence against you.

Have you accessed Rollbit using a shared device or Wi-Fi network? Do you have any family member who also uses the same casino?

[Mahdirakib]

~ You're gonna have to send your case to casinoguru or askgamblers.

Rollbit doesn't cooperate with the 3rd party mediators to solve the disputes. They aren't available on Askgamblers, and CasinoGuru doesn't take care of sports betting related issues. Moreover, CasinoGuru shows a warning that Rollbit refuses to assist in resolving any complaints.

@OP, sooner or later, Rollbit team will ask you to reach 'complaints@rollbit.com'. That's the only way to get direct help from them now. You aren't going to get any help by taking your complaints anywhere.

[holydarkness]

~ You're gonna have to send your case to casinoguru or askgamblers.

Rollbit doesn't cooperate with the 3rd party mediators to solve the disputes. They aren't available on Askgamblers, and CasinoGuru doesn't take care of sports betting related issues. Moreover, CasinoGuru shows a warning that Rollbit refuses to assist in resolving any complaints.

@OP, sooner or later, Rollbit team will ask you to reach 'complaints@rollbit.com'. That's the only way to get direct help from them now. You aren't going to get any help by taking your complaints anywhere.

What I wanted to say when I read the post this morning during my morning coffee.

Yeah, ADR won't work. Upon their withdrawal from the forum and channel every single dispute to their compliance team, they also withdraw themselves from every platform [ADR, TP, personal reach, etc.] so... yeah, unfortunately all we can do is to wait for their compliance team [that Razer promised me is continuously expanding to cater disputes from every sources] to review OP's case and come back with a result.

[SuperBitMan]

This your story is hard for me to believe because you said they asked you if you had other account and you said know, that means they are suspecting you of using another account to abuse their casino, I sometimes usually don’t believe a story from what one person has said without hearing from the other party however, from the evidence you have brought out your case can be solved because you have good evidence to back up your claims.
Rollbitcom Has not been active for long now they are suppose to look into your case and solve it but I will advise you write this complain also on there ANN thread too and you can also reach out to them on X.
I’m surprise you are having this kind of issue I have never experienced this issue since I started using them.

[holydarkness]

This your story is hard for me to believe because you said they asked you if you had other account and you said know, that means they are suspecting you of using another account to abuse their casino, I sometimes usually don’t believe a story from what one person has said without hearing from the other party however, from the evidence you have brought out your case can be solved because you have good evidence to back up your claims.
Rollbitcom Has not been active for long now they are suppose to look into your case and solve it but I will advise you write this complain also on there ANN thread too and you can also reach out to them on X.
I’m surprise you are having this kind of issue I have never experienced this issue since I started using them.

If you bother to uhh... read cases with Rollbit post-withdrawal from every resolution medium and channeling things to their compliance team, or one or two posts I've made in latest thread of dispute against Rollbit, you'll easily learn that the accusation of multi-acc is their blanket statement to invite users to reach their compliance team.

One doesn't necessarily need to be detected to have other account. The investigation could be about a bet, or a missing KYC details, or suspicious login, and everyone will still got hit by "multi-account" message.

[logfiles]

This your story is hard for me to believe because you said they asked you if you had other account and you said know, that means they are suspecting you of using another account to abuse their casino, I sometimes usually don’t believe a story from what one person has said without hearing from the other party however, from the evidence you have brought out your case can be solved because you have good evidence to back up your claims.

Much as you find it hard to believe, I don't think OP made this up. If you have been in the scam accusations board long enough, there have been similar cases that came up in the past. They tell you that your own multiple accounts and if you insist they may even tell you to admit that you own multiple account and even list them and I usually think that it is the support that keeps doing that until the issue is escalated further once you persist. The email address shared by Mahdirakib always comes up in other accusation threads.

Edit:
There are other email addresses too but that will depend on how far this case goes

Here is my email to:
compliance@rollbit.com,complaints@rollbit.com,legal@rollbit.com,razer@rollbit.com

[holydarkness]

[...]
Edit:
There are other email addresses too but that will depend on how far this case goes

Here is my email to:
compliance@rollbit.com,complaints@rollbit.com,legal@rollbit.com,razer@rollbit.com

FAIK, only compliance and legal "will" works, and they need to be on that sequence. Writing to compliance@rollbit to get one's issue investigated and get a verdict, and they'll reply with answer that they've come to final decision and one can write to legal@rollbit if they can't accept the decision and want to escalate the matter