Well, since this is not a casino they may decide not to keep an eye on their thread if they have something to deal with.
It's true that the team are expected to highlight some of the confusion many gamblers are having about their platform but since their is no response so far, we'll have to leave them alone. Maybe their is nothing they want to share to the curious minded visitors on their thread and also on their website.
I believe the confusion is because the platform is tied to casino promotions and casino based rewards, so it's only natural that people would want some type of communication and clarity from the team. If they're not a casino, a user will still want answers because they are promoting and linking to gambling services.
However, it is not healthy for the image of the project to leave people to guess things on their own. See curiosity is good, If people are curious, that actually show that they are interested, but when there no explanation or any kind of no response from their representative, it just can lead them down the path of doubt.