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[Free Market Capitalist]

I think it’s really positive that both Kikabet and the Campaign Manager are actively participating in the thread with updates, answering questions, and working to improve. Given how competitive the casino industry is, this seems like the right path to success. After years on the forum, I've noticed that those who neglect the ANN don't usually achieve success.

I'll try the casino later on.

[coinrifft]

I think it’s really positive that both Kikabet and the Campaign Manager are actively participating in the thread with updates, answering questions, and working to improve. Given how competitive the casino industry is, this seems like the right path to success. After years on the forum, I've noticed that those who neglect the ANN don't usually achieve success.

I'll try the casino later on.

They probably that they understand to engage here in our community. After all this is the biggest crypto based and there are a lot of casinos here. Competition is very tough so they might want to get ahead of it by answering questions and queries.

And it's not that those doubts are negative, it's like a constructive criticism from our members so that they can improved their service to us. And if that happens, then many will try their new platform. So it's like a win-win situation.

[ultrloa]

I think it’s really positive that both Kikabet and the Campaign Manager are actively participating in the thread with updates, answering questions, and working to improve. Given how competitive the casino industry is, this seems like the right path to success. After years on the forum, I've noticed that those who neglect the ANN don't usually achieve success.

I'll try the casino later on.

Yeah good team work and this will add great exposure to their casino. People will see that as good points seeing that there are people can give them updates and also possibly solve their issue if there's something like that occur.

Also correct there are huge competition in this forum and they need to show uniqueness here. If they manage to pull people to engage on their thread then they might succeed and somehow became a profitable casino here. Usually those new casinos neglect fail that's why they need to understand that their presence is important, since many people look if their support is active before playing on their casino.

[Vaculin]

I think it’s really positive that both Kikabet and the Campaign Manager are actively participating in the thread with updates, answering questions, and working to improve. Given how competitive the casino industry is, this seems like the right path to success. After years on the forum, I've noticed that those who neglect the ANN don't usually achieve success.

I'll try the casino later on.

I agree with that, if all casinos would do like that, I think people will come in, especially if they see that the one replying is not a newbie account and understands how the forum works well. This is very rare, since most of the casinos that have a signature campaign in particular just hire a manager to hire people to promote the casino, but the maintenance of the ANN thread is left to the team, and some of them are not really consistently active.

We can see that the most active ANN threads here belong to the popular casinos, so they should compete with that too.

[Johnlomape]

I think it’s really positive that both Kikabet and the Campaign Manager are actively participating in the thread with updates, answering questions, and working to improve. Given how competitive the casino industry is, this seems like the right path to success. After years on the forum, I've noticed that those who neglect the ANN don't usually achieve success.

I'll try the casino later on.

They probably that they understand to engage here in our community. After all this is the biggest crypto based and there are a lot of casinos here. Competition is very tough so they might want to get ahead of it by answering questions and queries.

And it's not that those doubts are negative, it's like a constructive criticism from our members so that they can improved their service to us. And if that happens, then many will try their new platform. So it's like a win-win situation.

Like you have explained, their are hundreds of casino threads here and for the Kikabet team to look exceptional, they have to answer questions from players that have tested their casino and also from players that will like to know about their platform and how they operate before creating an account there to use. All casinos here are in competition and when this thread is not active enough due not getting replies from the Kikabet representative here, this can make the interest of gamblers to be shallow.

[kikabet]

✅ The Top 10 text has been corrected — no more confusion on that front.
✅ The leaderboard sync issue has also been fixed, activity now updates accurately in real time.

How about the prize listed on the leaderboard? Is it also synced properly to the prize shown under the "how it works button"?
I took a screenshot earlier this week when I was still on 3rd position as shown below:

As you can see, the prize for 3rd position in this image (under the how it works) is $8000 while based on the leaderboard tab, it should be $11,000.

One more thing, your weekly race comes with $100k prizepool but the total prize for the top 10 users as listed on the leaderboard is less than $100k.

1st-$40.000
2nd-$18.000
3rd-$11.000
4th-$8.000
5th-$6.000
6th-$5.000
7th-$4.000
8th-$3.000
9th-$2.000
10th-$1.000

Total $98k only, where is the other $2k gone? The difference can be bigger if the prize distributed to winners are as what is shown under the "how it works".

Hey panjul07, thank you for this ; seriously, this is exactly the kind of detail that helps us catch things we might miss internally 🙏

Both points have been flagged to our team:

✅ The prize mismatch between the leaderboard tab and the "How it Works" section
✅ The $2K discrepancy in the total prize pool breakdown

Once everything is reviewed and corrected, I'll come back to this thread and update you directly.
Really appreciate you taking the time to screenshot and break it down so clearly! 👌

[kikabet]

..

Thank you for addressing both points, especially the second one. I’m glad to hear that the synchronization issue has been fixed (I hope regular players, especially TiredMan, can confirm this).
To be honest, I was a bit afraid you might take my reply and the points I have raised as criticism or think I was trying to attack you (which was never my intention). So I'm glad you took it the right way and addressed the raised issues. That’s the right spirit!

Hey, not at all ; we never took it as an attack, quite the opposite 😄 !
This is exactly what a healthy community looks like. You raised real points, backed them up with data, and gave us something concrete to work with.
That's invaluable to us and we genuinely appreciate it.
Criticism that helps us improve is always welcome here. The goal is a fair and transparent platform for everyone, and feedback like yours is part of how we get there 🙏
Keep it coming; and yes, hopefully TiredMan and others can confirm the sync fix is holding up! 👌

[panjul07]

Hey panjul07, thank you for this ; seriously, this is exactly the kind of detail that helps us catch things we might miss internally 🙏

Both points have been flagged to our team:

✅ The prize mismatch between the leaderboard tab and the "How it Works" section
✅ The $2K discrepancy in the total prize pool breakdown

Once everything is reviewed and corrected, I'll come back to this thread and update you directly.
Really appreciate you taking the time to screenshot and break it down so clearly! 👌

Actually I have reported this thing since last month and I'm wondering if you have just noticed this by now, does it mean that all the players who have been winning your weekly race so far did not notice about it?
Or they did not report it since what they won are as what is listed in the leaderboard tab while the one listed in the How it works section is merely a mistake/wrong information only.

[kikabet]

Hey panjul07, thank you for this ; seriously, this is exactly the kind of detail that helps us catch things we might miss internally 🙏

Both points have been flagged to our team:

✅ The prize mismatch between the leaderboard tab and the "How it Works" section
✅ The $2K discrepancy in the total prize pool breakdown

Once everything is reviewed and corrected, I'll come back to this thread and update you directly.
Really appreciate you taking the time to screenshot and break it down so clearly! 👌

Actually I have reported this thing since last month and I'm wondering if you have just noticed this by now, does it mean that all the players who have been winning your weekly race so far did not notice about it?
Or they did not report it since what they won are as what is listed in the leaderboard tab while the one listed in the How it works section is merely a mistake/wrong information only.

Hey, fair point, and to clarify, this wasn't something that went unnoticed.
It had already been reported previously, but our dev team was focused on resolving some higher-priority issues at the time, including DDoS attacks that affected several APIs and some exploits on our original games.
Those were the more critical fires to put out first, and our VIP players who flagged related concerns were assisted directly through live support during that period.
Now that the major issues are resolved, the team has the bandwidth to address these UI/prize discrepancies properly ; which is exactly what's happening now.
Thanks again for keeping the pressure on, it all adds up. 🙏

[Yurkov]

...

...

Hey, fair point, and to clarify, this wasn't something that went unnoticed.
It had already been reported previously, but our dev team was focused on resolving some higher-priority issues at the time, including DDoS attacks that affected several APIs and some exploits on our original games.
Those were the more critical fires to put out first, and our VIP players who flagged related concerns were assisted directly through live support during that period.
Now that the major issues are resolved, the team has the bandwidth to address these UI/prize discrepancies properly ; which is exactly what's happening now.
Thanks again for keeping the pressure on, it all adds up. 🙏

It's great that Kikabet support takes user feedback into account.
Every casino doesn't have it easy at the beginning. The cryptocurrency community is quite suspicious, so, just like in the real world, trust builds slowly. But it's precisely by taking such suggestions from the community seriously that trust is gained faster.

[TheAndy500]

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[Free Market Capitalist]

Well, just as I mentioned in this thread that I viewed the customer service from both Kikabet and TheAndy500 as positive, I have to say that my first experience with the casino hasn't been the best, to put it mildly.

When I signed up, I received an email mentioning instant deposits, but when I made a transaction to test the casino, that transaction still hasn't appeared in my account despite multiple confirmations.

In addition, I've opened a live chat with support twice to ask about this, since it said they “typically respond within 1 minute,” but I've been waiting for 20 minutes without hearing back from an agent.

I'm trying to be honest and constructive at the same time. I hope this is just a one-time issue that can be resolved.

[TheAndy500]

Well, just as I mentioned in this thread that I viewed the customer service from both Kikabet and TheAndy500 as positive, I have to say that my first experience with the casino hasn't been the best, to put it mildly.

When I signed up, I received an email mentioning instant deposits, but when I made a transaction to test the casino, that transaction still hasn't appeared in my account despite multiple confirmations.

In addition, I've opened a live chat with support twice to ask about this, since it said they “typically respond within 1 minute,” but I've been waiting for 20 minutes without hearing back from an agent.

I'm trying to be honest and constructive at the same time. I hope this is just a one-time issue that can be resolved.

Thank you so much for all your feedback. This really helps a lot!
My collaboration with Kikebet has just begun, and we are still working out the details.

If anyone need that, feel free to contact me directly - my contact details are in my signature, and I will be happy to help whenever possible.

However, I believe that in emergencies, the best solution is to contact the support team on the website (who, I hope, will improve their response time 😉). Even though I have direct contact with a representative from Kikebet, you might not always catch me during working hours. On the other hand, support should be available 24/7.

I can assure you that Kikebet is constantly improving its services and has more and more ideas for Bitcointalk users.
We are currently working on the rules for the next promotion, which should launch within the next few days. So stay tuned!

[Free Market Capitalist]

The problem has been resolved. Shortly after, an agent came online; I gave him the TX ID, and he told me it was an issue with the payment provider. They've credited my deposit and added an extra $10 for the inconvenience.

[kikabet]

Well, just as I mentioned in this thread that I viewed the customer service from both Kikabet and TheAndy500 as positive, I have to say that my first experience with the casino hasn't been the best, to put it mildly.

When I signed up, I received an email mentioning instant deposits, but when I made a transaction to test the casino, that transaction still hasn't appeared in my account despite multiple confirmations.

In addition, I've opened a live chat with support twice to ask about this, since it said they “typically respond within 1 minute,” but I've been waiting for 20 minutes without hearing back from an agent.

I'm trying to be honest and constructive at the same time. I hope this is just a one-time issue that can be resolved.

Hey, first of all thank you for being honest and constructive about it ; that's genuinely appreciated, and I'm sorry your first experience wasn't smooth.

I want to be transparent: this is the first time I'm seeing a deposit issue of this kind reported, which is exactly why I looked into it immediately. I checked with our support team and they confirmed that your issue has already been fixed and a compensation has been added to your deposit. 🙏

Regarding the live chat response time ; that's not the standard we hold ourselves to and I'll be flagging that internally as well.

I've also reached out to our dev team for a full report on what happened on the technical side. Since this appears to be an isolated incident, I want to understand it properly before closing the matter; and I'll share the findings here once I have them.

Again, sorry for the rough start,  it's not reflective of the experience we want for our players. Glad it's been resolved! 😊

[Yurkov]

The problem has been resolved. Shortly after, an agent came online; I gave him the TX ID, and he told me it was an issue with the payment provider. They've credited my deposit and added an extra $10 for the inconvenience.

I see that Kikabet support and the development team are doing better and better. Listening to the community's comments and requests to improve the casino is what it's all about.
Even better that they gave you a $10 bonus for the delay. I hope you manage to win a big multiplier with it. Good luck!