Winna.com confiscated around $800 after approving KYC

[lesliegray]

I am posting this as a scam accusation regarding Winna.com

I have been a member there since december 31 and I made my first deposit on January 3.

They approved my KYC and then confiscated around $800 in sportsbook winnings. Their reasoning was “suspicious betting activity” and mentioned generic things such as value betting, late betting, arbitrage and fixed matches. I completely dispute their allegations. I did not engage in fraud, match-fixing, or any prohibited activity. I simply placed sportsbook bets on matches in major leagues and tournaments such as The Premier League and Champions League.

If a bookmaker does not like a customer’s betting pattern the normal response is to limit or close the account going forward, not to approve KYC and then confiscate winnings without proper transparency.

I will post all relevant evidence below.

Evidence album: https://imgur.com/a/jEmuYSm

Includes screenshots of some of the bets I placed, parts of my transaction history, the KYC approval and confiscation email from Winna.

If anyone has any questions, feel free to ask and I will do my best to provide more evidence.

[un_rank]

I cannot see any mention or arbitrage in their terms. The fixed events accusation does not make any sense for the types of games played, value betting does not either, they make the odds and have to honor it. I do not know what late betting means. All their accusations seem made up and they did not give any definite answer, just vague suggestions on what it could be like no real investigation was done.

You could try contacting their representative here. They say the decision is final in the chat but there could be a way to open it back up if they consider the decision to be wrong.

- Jay -

[eaLiTy]

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Includes screenshots of some of the bets I placed, parts of my transaction history, the KYC approval and confiscation email from Winna.

I would suggest you to remove or hide your name from the mail and avoid doxxing.

I could not find any unusual betting patterns from the images you posted, it has straight forward bets provided by the sportsbook, team has to clarify further about their standard betting behavior .

Edit:

  that's just his winna username.

It is fine then, thank you 

[Zwei]

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Includes screenshots of some of the bets I placed, parts of my transaction history, the KYC approval and confiscation email from Winna.

I would suggest you to remove or hide your name from the mail and avoid doxxing.

that's just his winna username.

I could not find any unusual betting patterns from the images you posted, it has straight forward bets provided by the sportsbook, team has to clarify further about their standard betting behavior .

same, i took a look, and i don't see anything that could be considered "suspicious betting activity", all the bets were on top tier leagues, UCL, PL, LaLiga and 1 NBA bet.
the stake amounts also look normal, no weird amounts which are usually a giveaway for arbitrage, and they can't say it's "late betting" just because he placed most of his bets a few minutes before kick off, everyone does that.




but this does look like value betting to me, but even if OP was doing that, so what? he didn't break any of their sports terms: https://winna.com/sports-terms (didn't find anything about valube betting not being allowed)
they should pay his wins, then limit him/ban him if they don't want him playing on their site, voiding his wins is a scam.

[cronosone]

same case as me but mine without any explanation nor KYC request, they directly banned me and confiscated my balance.

amount was pretty similar, very low but still our money.

I'm about to send a formal complaint to their license provider, could you contact me? I'm trying to get more people involved in this scam scheme Winna.com is performing lately.

regards.

[Coyster]

I think it is safe to say that this becoming a pattern with too many crypto casinos. It is unfair that they make themselves the judge and jury in these matters. They don't provide any evidence against the accused. They just throw flimsy accusations when they don't want to pay you, close your account and say the decision is final, how convenient. When you lose, that's perfectly fine, when you win, pray you get paid.

OP, maybe you shouuld escalate this to Casino guru or Askgamblers. You could prolly get this sorted out quicker over there.

[coupable]

I think it is safe to say that this becoming a pattern with too many crypto casinos. It is unfair that they make themselves the judge and jury in these matters. They don't provide any evidence against the accused. They just throw flimsy accusations when they don't want to pay you, close your account and say the decision is final, how convenient. When you lose, that's perfectly fine, when you win, pray you get paid.

I still can't believe it is the case with Winna and other casinos with good reputation that was proven over the years. What rise the doubts in many of those disputes is the amount of mney subject of confiscation. In this case it is few hundreds and in another also few hundreds. Both amounts conbined can't pay Winna sig campaign participants for a single week.

For users loosing small amounts (hundreds), askgambler and casinuguru are their best options. As for the official representative, it is not a good sign of professionalism to remain silent.

[lesliegray]

I think it is safe to say that this becoming a pattern with too many crypto casinos. It is unfair that they make themselves the judge and jury in these matters. They don't provide any evidence against the accused. They just throw flimsy accusations when they don't want to pay you, close your account and say the decision is final, how convenient. When you lose, that's perfectly fine, when you win, pray you get paid.

OP, maybe you shouuld escalate this to Casino guru or Askgamblers. You could prolly get this sorted out quicker over there.

Thank you. I already filed a complaint with Askgamblers.

They told me to escalate it directly to the relevant gambling authority instead of handling the dispute themselves.

[lesliegray]

same case as me but mine without any explanation nor KYC request, they directly banned me and confiscated my balance.

amount was pretty similar, very low but still our money.

I'm about to send a formal complaint to their license provider, could you contact me? I'm trying to get more people involved in this scam scheme Winna.com is performing lately.

regards.

Your case sounds very similar. Sure, you can send me a DM and we can figure something out.

[AHOYBRAUSE]

Just shows that winna is just another total garbage site that uses their garbage odds provider as an excuse to confiscate players's money, actually pathetic. Hopefully people in this section get the message and stay away from this casino. The red flags are starting to stack up, just like they did with bc.game in the past, and look how their standing is now. Winna is basically using the same formula and maybe in 1-2 years people will look back and think how blind they were not seeing what's happening there.

[cronosone]

same case as me but mine without any explanation nor KYC request, they directly banned me and confiscated my balance.

amount was pretty similar, very low but still our money.

I'm about to send a formal complaint to their license provider, could you contact me? I'm trying to get more people involved in this scam scheme Winna.com is performing lately.

regards.

Your case sounds very similar. Sure, you can send me a DM and we can figure something out.

I can't because your settings. contact me on telegram, same alias as here.