Gamblers like fancy and fashion design on casino websites and this casino website is just a very simple one with no games catalogue. And that was why people suggested for more designs but all is well if they like it in this way. Bravo to the representative here for his activeness. Casino website should at least display the games they have for gamblers to see.
Attractive design and UI are good to get new users but experienced users will pay their attention on the other things, like license, provably fairness, general reputation of a business and more. Because these things exclusively ToS will decide how they use a casino, safely or unsafely, and how their fund will be safe or unsafe on that casino, then how their bets will be treated provably fair or unfair.
It's certainly having an attractive UI is good for getting users but in long term, a casino business need more than that to be competitive in this gambling industry. Gamblers have many choices in this industry and they can join or leave a casino very quickly and comfortably too.
I agree with the both of you, the fact is that new players bring traffics but loyal casino users I mean those that have wagered significant amount and rank up on the casino will definitely look for more than just designs and front page arrangements, it's fine to improve things, but the more satisfying aspect is how players get a probably fiar system and luck work out for them..
What I think also is that casinos seems to have a time frame for site upgrade I mean the one that involves real development and changes, so sure we may see the implementations of some of the suggestions as time goes on.