I should have received a refund for two escrow transactions days ago. No investigation needed. The sellers left the site. Never sent anything out. But not only have I received nothing, my several attempts to reach out to support have gone unanswered. Not even a response saying there is an issue, or they are looking into it. Also they restricted posting in reddit. "Submissions restricted submission in this subreddit is restricted to approved submitters."
In my support tickets it says: "Your request (7729) has been received and is being reviewed by our support staff. We will get back to your within 24 hours from now. To add additional comments, reply to this email."
But it has been more then 24 hours without any word or response. If anyone on here has access to the cryptothrift reddit please do me a solid and help me out. All I can do is comment on threads that exist. Not create new ones
This whole thing is off because I had a small issue a week ago, contacted support and within an hour everything was completely fixed. I was more then impressed with support. But now that I am having an issue with an escrow refund it is as if there is no one operating crypto thrift.
-GiftCards1818
Hi there,
Please remember that CryptoThrift is operated by only 2 people in between other full time jobs and looking after young kids (we're pretty open about this). My partner handles refunds and it was his birthday sunday, and a public holiday in Australia yesterday. Please don't worry, He'll get around to processing the refunds today.
Cheers
Paul
