Rainbet.com account blocked since two years along with the funds

[r00t3rs]

Casino - rainbet.com

Casino username - r00t3rs
Approx funds frozen - 3000$

I was using rainbet regularly at the time and had taken several withdrawals as well. Had the KYC done too (as far as I can remember, it's been a while! ).

One day out of nowhere they just blocked the account and I attempted to contact them through chat and email multiple times, the only response i received was to contact their manager via email which I did several times over the course of two years.

The manager never responded, I understand these things take time but two years is a lot and I'm hoping somebody from rainbet can help me out here.

Screenshots -

https://ibb.co/G46tGnLH
https://ibb.co/6JpdVSvY
https://ibb.co/WTzD7Km

Side note - Apologies if the thread is a bit too late, it kind of slipped out of my mind but the recent ads barrage of rainbet on social media hit my head and I remembered about this.

[acroman08]

They didn't say the reason why the account was suddenly banned? Casinos usually send an email to the gambler what rules they broke when they ban/block their account.

They have a representative here, but I am not sure if they'll respond to this thread. Maybe you should try posting on casino.guru or askgamblers, they might be able to help you get a hold of someone from Rainbet's support team.

[r00t3rs]

They didn't say the reason why the account was suddenly banned? Casinos usually send an email to the gambler what rules they broke when they ban/block their account.

They have a representative here, but I am not sure if they'll respond to this thread. Maybe you should try posting on casino.guru or askgamblers, they might be able to help you get a hold of someone from Rainbet's support team.

Nope, no explanation whatsoever.

[Agbe]

Nope, no explanation whatsoever.

No email too or pop up message on your account in the casino? They have to state the reasons why the  account was blocked or restricted. And if they are blocking accounts without reasons. It is not nice. Let the gambler knows his or her offense. Op you can check their social media platforms to see if they'll be any respond from them. They have X, Telegram and Instagram accounts.

[r00t3rs]

Nope, no explanation whatsoever.

No email too or pop up message on your account in the casino? They have to state the reasons why the  account was blocked or restricted. And if they are blocking accounts without reasons. It is not nice. Let the gambler knows his or her offense. Op you can check their social media platforms to see if they'll be any respond from them. They have X, Telegram and Instagram accounts.

Nothing unfortunately, i tried reaching out via X, I got the same response saying that I need to contact their manager which I did.

[acroman08]

Nope, no explanation whatsoever.

That's weird, they usually inform what rules were broken, even if they fully specify it. Anyway, I suggest following what I told you(if you haven't). That might be your only chance of getting some answer.

Or maybe @holydarness could help you, but I am not sure if he has contact with Rainbet's support.

[r00t3rs]

Nope, no explanation whatsoever.

That's weird, they usually inform what rules were broken, even if they fully specify it. Anyway, I suggest following what I told you(if you haven't). That might be your only chance of getting some answer.

Or maybe @holydarness could help you, but I am not sure if he has contact with Rainbet's support.

Yep I will take it up there too, before that I just wanted holy to weigh in. I think he familiar with somebody from Rainbet according to previous threads.

[Mahdirakib]

~ The manager never responded, I understand these things take time but two years is a lot and I'm hoping somebody from rainbet can help me out here. ~snip~

Where did you get that email address? The email address "manager@rainbet.com" isn't mentioned anywhere in Rainbet. This could be a reason there for not getting any responses from them. None of the casinos use such name for support or complaint services. I doubt that Rainbet uses that email address for support or dispute resolution. Based on the terms and Complaints Policy of Rainbet, you should either reach 'support@rainbet.com' or 'complaints@rainbet.com'. I believe you will get a response quickly if you follow the complaints policy and send an email to their complaints team.

[r00t3rs]

~ The manager never responded, I understand these things take time but two years is a lot and I'm hoping somebody from rainbet can help me out here. ~snip~

Where did you get that email address? The email address "manager@rainbet.com" isn't mentioned anywhere in Rainbet. This could be a reason there for not getting any responses from them. None of the casinos use such name for support or complaint services. I doubt that Rainbet uses that email address for support or dispute resolution. Based on the terms and Complaints Policy of Rainbet, you should either reach 'support@rainbet.com' or 'complaints@rainbet.com'. I believe you will get a response quickly if you follow the complaints policy and send an email to their complaints team.

I got the email from their chat support and X. But taking your suggestion into account, I have now added those emails also into my thread to the manager.

https://talkimg.com/images/2026/05/18/UVELjl.png

[holydarkness]

Coming here from the PM [somehow the mention didn't work, sth wrong with our TG bot?].

Uhh, yeah, OP, I think I can reach someone to look around. But can you [or anyone, really] please upload the three images you provided on the opening post to talkimg? I can never access ibb. I'll reach someone when I have more clear picture of what happened.

[r00t3rs]

Coming here from the PM [somehow the mention didn't work, sth wrong with our TG bot?].

Uhh, yeah, OP, I think I can reach someone to look around. But can you [or anyone, really] please upload the three images you provided on the opening post to talkimg? I can never access ibb. I'll reach someone when I have more clear picture of what happened.

There you go -

https://talkimg.com/images/2026/05/18/UVInE9.png
https://talkimg.com/images/2026/05/18/UVIGUa.png
https://talkimg.com/images/2026/05/18/UVIC5N.png

Appreciate your response and assistance on this

[Rainbet]

Hi all,

This user was banned for multi-accounting to surpass sportsbook betting limits.

We will not be replying any further to this thread.

~ Rainbet team

[r00t3rs]

Hi all,

This user was banned for multi-accounting to surpass sportsbook betting limits.

We will not be replying any further to this thread.

~ Rainbet team

That's just a blatant lie, I have never owned more than one account in your platform. Atleast have a proper look before blaming somebody for multi accounting.

[Zwei]

That's just a blatant lie, I have never owned more than one account in your platform. Atleast have a proper look before blaming somebody for multi accounting.

if you really weren't multi accounting, and taking rainbet reply above, you should go submit a complaint with casino.guru or askgamblers.
i don't think they are going to share any details/evidence about this here, so that's your best option.

https://casino.guru/rainbet-casino-review
https://www.askgamblers.com/online-casinos/reviews/rainbet-casino

[SuperBitMan]

Hi all,

This user was banned for multi-accounting to surpass sportsbook betting limits.

We will not be replying any further to this thread.

~ Rainbet team

Thanks for responding to this, your casino is a very good one and I use it too, but you need to always clear things to your customers just like you did.
Every casino in the forum and outside this forum their customers will always have something to complain about and the duty of the casino and its team is to always reply to them because it boosts the confidence of their customers to continue with the casino.
Well is a good thing the team are still active on the forum.

[tabas]

Hi all,

This user was banned for multi-accounting to surpass sportsbook betting limits.

We will not be replying any further to this thread.

~ Rainbet team

That's just a blatant lie, I have never owned more than one account in your platform. Atleast have a proper look before blaming somebody for multi accounting.

That's concluded already by rainbet themselves. I know its hard and painful but I guess that's the reason why they won't be responding to your concern anymore. If you can prove that you didn't multi account against them, take zwei's recommendation but that's just a way to take a look in your case again and not guaranteed because it seems that they're already made a verdict against your case.

[AHOYBRAUSE]

Since there is a multi account accusation in the room, maybe OP can upload some of his sports betting history? I mean it would show what kind of bet sizes he uses and if they are all pretty maxed out it would paint a better picture. If they are pretty low/average I guess it would instantly disprove rainbet's support agent's reply as nonsense.

Recently some guy on reddit tried really hard to recruit me to try rainbet, yet after checking their trustpilot I immediately decided against it. I mean they even got found out to have fake reviews there and for that reason there is a warning displayed, which is pretty concerning.

[acroman08]

That's just a blatant lie, I have never owned more than one account in your platform. Atleast have a proper look before blaming somebody for multi accounting.

Looks like they said their final desicion and there is nothing that can be done on this side, they would probably won't respond here anymore. If you still feel that you are wronged, you should follow what I suggested to you on my very first post.

[r00t3rs]

That's just a blatant lie, I have never owned more than one account in your platform. Atleast have a proper look before blaming somebody for multi accounting.

if you really weren't multi accounting, and taking rainbet reply above, you should go submit a complaint with casino.guru or askgamblers.
i don't think they are going to share any details/evidence about this here, so that's your best option.

https://casino.guru/rainbet-casino-review
https://www.askgamblers.com/online-casinos/reviews/rainbet-casino

I have decided to take this up there now.

Their response pisses me off a bit because I've been gambling for over 10 years, not a rookie to try and boost limits by multi accounting. That reply really spinned me.