I have some questions🤔❓ about a scam that happened to me in the past!

[arzuo]

 The incident happened a long time ago, but I still haven't found the right answer.
I sold some BTCitcoins worth about $100 on a P2P site called Paxful.

The buyer sent me the $100 correctly, everything was fine and the Paxful and Neteller transactions went through fine.
But a day later when I logged into my Neteller account, I saw that the $100 had been reversed from my account and there was a letter (Reversed).

When I sent a message to Neteller support, they only said that the dollar had been reversed. The next day I received another email from Neteller, saying that my Neteller account had been temporarily suspended!
  I haven't used Neteller since then.

I tried to chat with Paxful and the buyer, but he also became inactive. Then I realized that I might have been the victim of 🚫 a scam. (My Neteller account was verified ✅ and I had made occasional transactions before without any problems).

Now Here is my question:

👉 Does Neteller have such a system (reversal)?
👉 And if so, why would Neteller suspend my account?

[Hatchy]

I don't know about Neteller, but a quick research and I can see that it's a payment app like PayPal. From my understanding of what you said, the payment from the buyer was successful and the $100 credited to you. I don't know how possible such payments will be reversed since it was a crypto transaction. I sense a lot of red flag with the site already since they cannot give a proper explanation of what and why they reversed the transaction plus suspended your account. If they claim to had reversed it, I doubt they would send it back to the buyer, the money would be in their custody.. this is more reason ls you should avoid leaving your money in centralized systems, as they can do as they want at any time..

[YellowSwap]

Avoid Payee, paxful, and Neteller all together, they are all unreliable for people who are trying to pay for or getting paid through cross border, almost everyone I knew have been dealt with unfairly by these centralised companies.

[Charles-Tim]

Avoid Payee, paxful, and Neteller all together, they are all unreliable for people who are trying to pay for or getting paid through cross border, almost everyone I knew have been dealt with unfairly by these centralised companies.

It is worth knowing that here is no exchange called paxful anymore as the exchange operation has been shutdown since November 1, 2025 which was more than 5 months ago.

If you visit the site, what you will see there is how you can withdraw your coins on the exchange if you have coins left there.

[MusaMohamed]

The buyer sent me the $100 correctly, everything was fine and the Paxful and Neteller transactions went through fine.
But a day later when I logged into my Neteller account, I saw that the $100 had been reversed from my account and there was a letter (Reversed).

Now Here is my question:

👉 Does Neteller have such a system (reversal)?
👉 And if so, why would Neteller suspend my account?

It's like a charge back on Paypal but with Neteller, the charge back is only available with Net+ Prepaid Mastercard
https://www.neteller.com/en/support/question/120/

Likely somehow your trade partner requested a chargeback and Neteller approved that, then considered you are a scammer, so they banned your account.

There is an unauthorized transaction made with my Net+ card.
If you find any unauthorized transactions made with your Net+ Prepaid Mastercard®, please fill in the form below. You must also contact the merchant regarding this transaction. This would allow the merchant to fix any mistakes, or issue a refund if applicable.

In case the merchant is not cooperative, or is making the unauthorized transactions, or if any type of fraud has occurred, please contact us immediately. A dispute process will be initiated once the transaction has been cleared.

Please keep in mind, any pending transactions must clear to either accepted or declined before any action can be taken.

How can I make a chargeback?
If you have made a purchase and would like to cancel the transaction or receive a refund you must contact the merchant where you made the transaction. You can ask the merchant to send the refund back to your card. If a merchant refuses to issue a refund, please contact us using the form below.

[Mia Chloe]

~snip

Yet another problem as always from centralized platforms.  Well I'm not used to the payment service you actually mentioned however, it is basically similar to other payment portals that we have like PayPal and the rest. From what I'm actually aware of, most of them can request for a payment reversal.

Chances have it that the person who sent you that money reported the transaction as a scam and prompted for a refund plus because of the scam report that's probably why they banned your account.

[Z-tight]

The problem is probably from this Neteller platform you used. I checked them out on Trustpilot and the reviews are largely negative, most people are complaining that their accounts were blocked with funds in it, others couldn't withdraw their funds, and so many other complaints. I don't recommend this service, except there is new information to the contrary.

[Hazink]

The problem is probably from this Neteller platform you used. I checked them out on Trustpilot and the reviews are largely negative, most people are complaining that their accounts were blocked with funds in it, others couldn't withdraw their funds, and so many other complaints. I don't recommend this service, except there is new information to the contrary.

A lot of complaints about them, not just on trust pilot. People are complaining about their reverse fund, which does not align with what they have on their policy, and this account blocking without giving evidence and reasons as to why it was blocked. PayPal made their own 30-day refund policy very clear if it was the case here at least op could have known where the issue is coming from but with the negative review all over one can't even be sure if the money was returned to who paid the op or if it was just diverted by neteller themselves.

[Bitcoin Smith]

~
👉 Does Neteller have such a system (reversal)?
👉 And if so, why would Neteller suspend my account?

Yes, it is possible but it is not the same as PayPal, though, even bank transfer can be reversed if the actual owner can prove that the account was hacked and funds moved without authorization.

Neteller suspended your account because they believe that your account used to receive funds from a hacked bank account so you are also part of the circle.

It is very common issue with p2p trading, and we need to use bank transfer and even physical payment modes to eliminate the risk of reversal or bank freeze.

[Rockstarguy]

I tried to chat with Paxful and the buyer, but he also became inactive. Then I realized that I might have been the victim of 🚫 a scam. (My Neteller account was verified ✅ and I had made occasional transactions before without any problems).

One thing you need to know about P2P exchange is that having your account verified doesn't prevent you from being scammed. It is possible you had a trade with a scammer which unpleasant activities might have taken place, causing your account to be restricted.

One of the mistakes most people make when trading on P2P exchanges is that we hurry too much to make trades, and we fail to go through the feedback of traders. Feedback is important even if it doesn't completely reveal who the person you want to trade with is; at least it can indicate whether a person is worth trading with or not.

[suzanne5223]

Now Here is my question:

👉 Does Neteller have such a system (reversal)?
👉 And if so, why would Neteller suspend my account?

Yes, Neteller has mechanisms for reversals of funds in refund form, and this happens when the payment sender initiates a chargeback by disputing the payment as unauthorized, so Neteller will reverse the funds from the receiver’s account to cover the chargeback. But failure to refund the money is what i know always leads to account suspension or permanent closure, so in your case, I don't know the degree of chargeback the seller files on your account.
This is what always happen when you use payment platform that operation like Paypal.
 

[Patikno]

In my opinion, the main problem lies with the "Reversal" system, or in PayPal it is called as "Dispute".

Well, I am not very familiar with the platforms you mentioned, but I think it seems similar. Platforms like PayPal still consider the dispute system fair, as they request information from both parties before deciding on a resolution (and, also allow a reasonable amount of time to resolve the dispute). So, I think that is the problem with platforms that offer this system, especially in the case the OP experienced (a reversal without a reasonable amount of time to resolve the dispute).

Personally, I would use an escrow service to secure the transaction (for both parties), and I wouldn't choose an escrow service carelessly. I would verify the escrow service, choose a reputable and trusted one, and of course, be wary of cloned accounts. Because, there are so many scammers out there. I hope my suggestion can be a solution, Cmiiw.

[Tungbulu]

Yeah, I believe it’s very possible for Neteller to reverse transactions, but this usually happens when/if a payment is reported as fraudulent, flagged as suspicious or disputed, I believe that’s what happened there. The most possible reason why your account was suspended was because Neteller’s security system must’ve flagged the buyer’s payment.

And since the buyer became inactive, then it’s pretty obvious that you were scammed and a victim of some kind of a chargeback scam.

[Z-tight]

Neteller suspended your account because they believe that your account used to receive funds from a hacked bank account so you are also part of the circle.

I don't know, if that is the case then Neteller should have told the op why their funds disappeared, not take the money and then suspend the account. No communication, no nothing, just leaving the customer in the dark.

However, if the buyer made any kind of complain, no service would simply reverse the funds to the other party after a day, without the knowledge of the other party. There is a process to resolve a dispute and it usually involves the both parties, until it is escalated, then the platform would check the evidence and reach a conclusion. I don't trust Neteller.

[Chinesebaby]

The incident happened a long time ago, but I still haven't found the right answer.
I sold some BTCitcoins worth about $100 on a P2P site called Paxful.

The buyer sent me the $100 correctly, everything was fine and the Paxful and Neteller transactions went through fine.
But a day later when I logged into my Neteller account, I saw that the $100 had been reversed from my account and there was a letter (Reversed).

When I sent a message to Neteller support, they only said that the dollar had been reversed. The next day I received another email from Neteller, saying that my Neteller account had been temporarily suspended!
  I haven't used Neteller since then.

I tried to chat with Paxful and the buyer, but he also became inactive. Then I realized that I might have been the victim of 🚫 a scam. (My Neteller account was verified ✅ and I had made occasional transactions before without any problems).

Now Here is my question:

👉 Does Neteller have such a system (reversal)?
👉 And if so, why would Neteller suspend my account?

I have heard many people make complaints about PayPal transactions of being reversible, but never have I heard about people complaining about Neteller of being reversible. So after reading this thread of yours, I just went to Google to do a little research, and I was made to understand that Neteller do actually make reverse payment if the payment is reported as either been fraudulent or a scam transaction. And from the fact that you said that the Paxful user never came online again after you made the transaction with him, then it's obvious he might have reported your payment as been either a fraudulent transaction or a scam, which might have made the payment company reversed the payment.

[coinlary]

Found this old thread: https://bitcointalk.org/index.php?topic=554963, not sure if it is same user as you but different account.  If not, it is probably  worth checking but here's  what I think happened, that made them reversed your $100:

From the thread, it seems the buyer  played a reverse scam by filling a complaint to Neteller after the trade. Again, I'm not sure how they review such   but for some reason they reverse the money from the seller to the  buyer account and block th seller's   account.  

Other accounts also  reported on same thread, Neteller blocked their account access  for absolutely no tangible reasons, some got their asset back through court which really sucks  .

You can go through the thread for more details. It shows how bad things could turn out , when  keeping your funds on a third party service .

[Upgrade00]

Neteller suspended your account because they believe that your account used to receive funds from a hacked bank account so you are also part of the circle.

It is very common issue with p2p trading, and we need to use bank transfer and even physical payment modes to eliminate the risk of reversal or bank freeze.

If you can guess that from the thread, they probably do that regularly. Should the exchange not take responsibility for allowing hacks on their platform rather than punishing legitimate users who are just trying to trade? It doesn't make sense for a circle to hack an account just to trade on it with their own funds.

[Bitcoin Smith]

Neteller suspended your account because they believe that your account used to receive funds from a hacked bank account so you are also part of the circle.

It is very common issue with p2p trading, and we need to use bank transfer and even physical payment modes to eliminate the risk of reversal or bank freeze.

If you can guess that from the thread, they probably do that regularly. Should the exchange not take responsibility for allowing hacks on their platform rather than punishing legitimate users who are just trying to trade? It doesn't make sense for a circle to hack an account just to trade on it with their own funds.

It is happening every day, even on Binance p2p or any most reputed exchange's p2p section filled with these kind of scammers. But exchanges can't really do anything since the scam is happening after the trade ends successfully means the seller or buyer receives the promised funds into their bank account or ewallet that concludes the responsibility of the escrow here.

This is how a large group of people is being ripped off every day on every p2p exchange. This is one of the common issue with p2p trading in my country as well.

[uchegod-21]

It is too bad that Neteller failed on their part to let you know what may have gone wrong. I have not used the payment platform before, but from the little research I made, I got to know that Neteller enables fund reversal if the transaction is reported, along with other reasons that may give rise to funds being reversed. That reversal feature and how it was handled were too bad.

Now, OP says the buyer has been inactive. This raises eyebrows about the genuineness of the buyer. Chances are that he may have disputed the transaction and the fund was refunded back to him without a proper resolution process.

Every day, we see more reasons why we should not trust centralized platforms.

[DYING_S0UL]

In my opinion, it's always better to have a second account ready to move your funds as soon as it gets credited to your main P2P account (in your case Neteller) or cash out at once if you can. These P2P scammers would often try to trick you or confuse you, by sending less, or missing a digit like zero. But you should never release the funds until you are sure of it. One should never hurry this process. Normally, when I use an exchange to sell through their P2P, I would often cash out first, and then release the funds (we get like 30-60 minutes to release the funds), or when I can't do that, I would transfer that to another account then process with the next step. This way I can make sure they cannot make any fake complains and block my account with funds in it.

As for this Neteller, (never heard of it) this reversal thing really sucks. Hopefully you have learned your lesson. But lets hope that it's not an expensive one where you live.