AFAIK CasinoGuru mostly handle complaints about slots and casino games, or at least that used to be the case.
you are correct on that.
Besides, I’ve just lodged a formal complaint with the Anjouan Gaming Board (Spin.io’s licensing authority)
https://i.ibb.co/s9PMCVM5/image.pngWill update here once I receive their response.
don't keep your hopes up, anjouan gaming board is pretty much useless, they will just tell you to take it up with the casino directly or with a third party ADR.
Advantage play, lol, how convenient for them to just put it that way, confiscate everything and move you on, crazy pattern for casinos these days.
they don't call it the crypto wild west for no reason.
If they felt you were getting a few over them and they don't want you on their platform anymore, the right thing to do is let you withdraw your funds, then close your account.
exactly, confiscating his deposit is theft and is a scam. the industry norm is to pay up wins then limit the account after, or even if wins get voided for "advantage play", they need to refund his deposit.