Rollbit account suspended with funds inside after i tried to withdraw them

[Araragis]

They suspended my withdrawal of 1950$ and another one withdrawal of 500$ (total 2450$), at first it showed pending, later contact support, they asked me to do KYC again, i made it, tried to contact with them many times, got ignored, about a week later it shows my account is disabled, with my money withdrawals still stuck in my account, and now they ignore me at all, i have many photos and evidence of it, they just playing arround and sayin false information, now i didnt get an answer over the month already.. they just baned my account with my money inside:

Nick/Id: Araragis
Gmail: Gerardas1998@gmail.com
Site: www.rollbit.com


To the Adjudicator,
I am filing this formal ADR complaint against Rollbit regarding the suspension of my account and the withholding of my balance of $2,450
USD.
On [2026/03/28], Rollbit disabled my account while my cryptocurrency withdrawal was in a "pending" status. The withdrawal was never executed, and my funds remain inaccessible.
In compliance with the Curaçao Gaming Authority guidelines and Rollbit's own terms and conditions, I submitted a formal internal complaint to Rollbit's support and official complaint channels on [2026/03/30]. In that email, I requested a clear explanation for the account closure, clarification on whether my funds were frozen or confiscated, and a timeline for resolution.
As of today, more than 20 working days have passed since my formal complaint was submitted. Rollbit has failed to provide a resolution or a definitive response within their mandatory timeframe. Having exhausted the operator's internal dispute process without a
response, I am now escalating this matter to you for an independent review.

Desired Resolution
What you are asking for:
I request that my balance of $2,450 USD be fully returned to me via my originally requested cryptocurrency withdrawal address. Alternatively, I request temporary access to my account solely for the purpose of withdrawing my remaining balance.


Letter to compliance sent on 2026/03/30 still no answers, ignore.

[ene1980]

Since you have been waiting for over a month without a definite response, you can reach out to AskGamblers or Casino Guru. They are third party arbitrators and can resolve the issue, if your situation is genuine.

[Miss Lee]

This casino is utterly shameless, using the same excuse on every user who wins money.

[Araragis]

Since you have been waiting for over a month without a definite response, you can reach out to AskGamblers or Casino Guru. They are third party arbitrators and can resolve the issue, if your situation is genuine.

i filled complaint to a Casino guru, thanks to you, but in AskGamblers there is no such an option like rollbit choosing operators on the complain..

[d2fgg]

Since you have been waiting for over a month without a definite response, you can reach out to AskGamblers or Casino Guru. They are third party arbitrators and can resolve the issue, if your situation is genuine.

i filled complaint to a Casino guru, thanks to you, but in AskGamblers there is no such an option like rollbit choosing operators on the complain..

I have a situation similar to yours, it seems like this has became a common tactic for Rollbit to scam their users.
Unfortunately AskGamblers or Casino Guru won't be able to help in this case, as Rollbit has decided not to work with other adjudicators, so your case will just be closed without a response.
Rollbit is now relying on their own "compliance team" to deal with player disputes, which is obvious a joke, because they're acting as a judge themselves and they can simply close your case without a second look.

Good thing is that, there's a new policy that all Curacao licensed casinos are now required to work with an ADR.
But it's a new policy, so I can't say for sure how effectively it'd be.
I'd suggest you to take the same approach as me - bring the matter to ADR first, then seek for legal action if an agreement cannot be reached.
That's how I dealt with another casino in the past, though that casino is not licensed in Curacao.

[The Cryptovator]

Sadly, it's become very hard to get a solution related to casinos from this forum. It's because even if users abuse the casino system, they come here and raise scam accusations. As a result, lately, even for real allegations, the casino has stopped responding on the forum scam accusation board. Rather, they are complying with the mediators.

So, please raise concerns to the mediators like AskGambler and Casino Guru. They will ask the casino to provide an appropriate reason for disabling your withdrawal. We are unable to get the insider data about abusing their casino, so we can't really decide who is wrong or who is right. But mediators would try to solve such cases.