my ledger is stuck in bootloader mode

[duke_otc]

i am supposed to release about 8k usd in btc to a customer that already paid

but no matter what i do my key is stuck in an infinite loop of updates, what do i do ?

on the screen it shows bootloader mode, if i turn it off it comes back again,

[BitMaxz]

What is the exact ledger model you have? To enter bootloader mode on the Ledger Nano S, press and hold the button near the USB slot. If this is your ledger unit model, it's possible that the button near the USB port is shorted or stuck.

However, if the button isn't stuck or not shorted, maybe the firmware from your ledger is corrupted or has an unfinished update. You have a similar case from this link below; try his method to reupdate your ledger.

- http://reddit.com/r/ledgerwallet/comments/zoshky/ledger_nano_x_stuck_in_bootloader_mode_my/

[boyptc]

- http://reddit.com/r/ledgerwallet/comments/zoshky/ledger_nano_x_stuck_in_bootloader_mode_my/

There's an interesting stickied replied on this sub-reddit OP. Maybe you can try that first before thinking of buying a new one or any other solution.

As per the replies on that first reply, it seemed to work for the others as well and not just only for him.

Give it a try and see if that also works for you.

[sokani]

If you try the suggestion and it doesn't work for you and you desperately need to settle the customer, perhaps you should import the seed phrase into a new wallet and carry out the transaction.

Also, I'm not a fan of Ledger because of its lax security. For someone that holds such an amount, it won't be a bad idea to ditch it for a good hardware device like Trezor.

[Charles-Tim]

If you try the suggestion and it doesn't work for you and you desperately need to settle the customer, perhaps you should import the seed phrase into a new wallet and carry out the transaction.

He can use Electrum on an airgapped device, import it there and use waych-only wallet to spend it. https://electrum.readthedocs.io/en/latest/coldstorage.html

Also, I'm not a fan of Ledger because of its lax security. For someone that holds such an amount, it won't be a bad idea to ditch it for a good hardware device like Trezor.

If Ledger is the only existing hardware wallet, I can never use a hardware. There is nothing that can convince me to use such a wallet.

[Lucius]

If by any chance it is a model S with very old firmware, then such a device cannot even be upgraded - in the past, such devices were replaced with new ones. Besides that, I remember that a lot of people had big problems with certain firmware in the past, including me, but that was a long time ago and it's only possible if the OP hasn't upgraded his device for more than 7-8 years.

As @Charles-Tim wrote, if the OP has his seed, he can very easily recover his wallet, he just needs to be careful not to download a fake wallet because it will empty itself, instantly.

[NeuroticFish]

As @Charles-Tim wrote, if the OP has his seed, he can very easily recover his wallet, he just needs to be careful not to download a fake wallet because it will empty itself, instantly.

Imho the safe way to go is a stick with Tails OS (which already contains electrum), used always and 100% without internet.
And the actual computer can contain a watch only wallet (made from master public key, not from seed, obviously!).
And yeah, one more stick for transferring tx information between the two for signing and then broadcasting.
It's a bit cumbersome with only one computer - one may have to enter the seed at least 2 times on Tails - plus some learning curve, but it can be done.