[SCAM REPORT] Duelbits locked over €30k EUR for almost 2 months

[mpet]

I don't like to hang out casinos, I really don't. I understand sometimes things take time. But this is different.

I had a huge win of 47964 EUR on 22th April. They paid out 20k but the remainder is now sitting in my account, over 6 weeks later.
I'm at my wit's end. They were happy letting me deposit thousands, but when it comes to paying out wins they are not happy.

And it's not even been a back-and-forth. I literally haven't heard ANYTHING for over a month!

Oh, but they're very sorry and understand how I feel - they've been understanding how I feel for over a month. That's all I know.


My complete communication with Duelbits:
https://i.ibb.co/sJNNkvWw/1a.png
https://i.ibb.co/Swk7FVYc/1b.png
https://i.ibb.co/1JjmfGxQ/1c.png
https://i.ibb.co/dw15h72s/1d.png
https://i.ibb.co/5yX23ZF/1e.png
https://i.ibb.co/Y4TrTYRt/1f.png - The only time they ever reached out to me without me messaging them first.
https://i.ibb.co/SLrRff1/1h.png
https://i.ibb.co/jPTJNgwz/1i.png

My complaint in casino.guru, where they never responded: https://casino.guru/complaints/duelbits-casino-player-s-winnings-haven-t-been-received-1

My pending withdrawal:
https://i.ibb.co/v6C6PqhD/1j.png


Indication of account ban:
https://i.ibb.co/TDHZR9CG/1k.png
This error message on deposit suggests my account is banned, without them ever notifying me of this.

[AHOYBRAUSE]

I don't like to hang out casinos, I really don't. I understand sometimes things take time. But this is different.

I had a huge win of 47964 EUR on 22th April. They paid out 20k but the remainder is now sitting in my account, over 6 weeks later.
I'm at my wit's end. They were happy letting me deposit thousands, but when it comes to paying out wins they are not happy.

And it's not even been a back-and-forth. I literally haven't heard ANYTHING for over a month!

Oh, but they're very sorry and understand how I feel - they've been understanding how I feel for over a month. That's all I know.

Obviously we need some more info than just that. What did they say when you tried to withdraw more, or at least what did whatever notification say. From you post alone nobody would ever understand what your story is about, you should know that.

Instead of uploading a picture of the chat support you should upload a pic of the email or whatever notifying you about a investigation (r whatever it is they are doing). This chat pic tells absolutely nothing and also support agents don7t ever give any real info anyway.

[mpet]

I would happily send a copy of any email, if they had the common decency of sending me one. They haven't sent me anything for a month and a half. NOTHING. Not a single email.

I have to go to support agents (like the one pictured) who say, oh yes, we did escalate this and we are waiting to hear back from the team.

I have no info. NONE.

I played casino only, with no deposit bonus.

[Dextrust_Defi]

You need to add more details.

use this format >

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

[Mahdirakib]

~ I played casino only, with no deposit bonus.

So, it is pretty clear that the Duelbits team is waiting for the investigation result of the 3rd party provider. Most probably you have won the amount on 3rd party provider games. That's why it is taking a long time like that. I have seen some cases like that in the past where the 3rd party provider games investigation took around 2 months. Can you share the screenshot of your huge winning bet here? Maybe it was a rare win and the game provider is checking the integrity of the win.

[mpet]

I have edited the first post to include all the documentation I have. They never emailed me, it's only ever been support chat that tells me next to nothing. I was hoping it would resolve itself during the past few days, but apparently in vain.

It's now been almost 2 months.

[mpet]

https://i.ibb.co/q4b2Zzq/lk.png

Now approaching 3 months of this "manual withdrawal review". Still with no indication of what they are actually reviewing, and no timeline.

[Murat]

Now approaching 3 months of this "manual withdrawal review". Still with no indication of what they are actually reviewing, and no timeline.

Thats some big amount! there are reputable ones like stake or a few others. why did you choose this one?

its not strange that they ignore your post from everywhere like nothing happened. I just checked your post on their ANN too.

You may buy a copper membership so your images show up everywhere.

https://bitcointalk.org/index.php?action=credit;promote

[logfiles]

Now approaching 3 months of this "manual withdrawal review". Still with no indication of what they are actually reviewing, and no timeline.

I had a lot at your complaint on casinoguru, and they never bothered to respond to it at all. Have you tried an alternative that was suggested to you by the Complaint Resolution Center Team Lead?

This could be another alternative - https://contesthunters.com/disputes with the help of @holydarkness

[holydarkness]

[...]

This could be another alternative - https://contesthunters.com/disputes with the help of @holydarkness

I would say the chance is 50:50 that I can give a helping hand. Duelbits is not in my direct contact, so I can't mediate them here. IIRC, I tried to reach them through email in the past and they walled me by requiring the player to reach them themselves.

If we brought to contesthunters though... I will still have to do a mighty lift to reach them and get their attention to reply to the case in our ADR, but they probably would be more willing to answer to a binding ADR than to me as a mere member of a forum.

[Murat]

You can also create a flag. at least we can support the flag and if the flag gets active they will surely response to you.

You can do this by going to this page > https://bitcointalk.org/index.php?action=trust;addflag=2859659

Give reference to this topic.

Code:

Choose the type of flag. If one of these cases does not apply, then a flag is not warranted.

Due to various concrete red flags, I believe that anyone dealing with this user has a high risk of losing money. (This flag will only be shown to guests/newbies.)

This user violated a casual or implied agreement with me, resulting in damages.

This user violated a written contract with me, resulting in damages.

[Shishir99]

Well, Duelbits is a well-known, reputable casino. I don't think I have ever seen them holding funds for this long. I understand that 3rd party review takes a lot of time. But how long can they keep their player waiting for the withdrawal? It is totally unacceptable. I, as a player, expect my withdrawal instantly. If they take time to review, it should be done within three business days. A casino says that they do not have any ETA for the review. What kind of fucking casino is it if they cannot provide an ETA?

The player should create a flag, and the DT members to support the flag at this point. If Duelbits release the withdrawal and gives some logical explanation about the pending withdrawal, only then the DT members should withdraw their support from the flag. 

[Mahdirakib]

~snip~ If they take time to review, it should be done within three business days. A casino says that they do not have any ETA for the review. What kind of fucking casino is it if they cannot provide an ETA?

Although the support agent has claimed that OP's withdrawal is pending for security reasons under payments and compliance service. I don't think that's the actual reason there. We would have seen a resolution of this issue already if it were on Duelbits hand. The 3rd party game provider is doing the investigation here. As a result, it is taking a long time like that.

Usually, the 3rd party game providers take a long time to complete the investigation. The Duelbits team is unable to provide any ETA here since it is completely in the hands of the 3rd party provider.