Far as I know, from my previous attempt [about two years ago, I think?] to bridge cases between Duelbits and their complainants, there are no "some folks" who were responsible for dispute resolution, rather the entire support team themselves, who I think will be assigned to the case and reply on the old school method of "who's free to answer this right now".
And from their last reply to me [at that time], they don't accept the offer to bridge, where there is a specific folk that I can talk to, through direct line, to handle dispute resolution. Rather, they prefer the complainants to escalate directly themselves to their support [be it live or email].
What the fuck?
If this is the case, the Bitcointalk forum account is not handled by a single person; many support team members handle it. The same applies to Aksgambler, the casino guru. But how are they supposed to handle these platforms without someone dedicated? They need someone to handle social media and mediator websites. If they refused your offer back then, I doubt they would accept your offer this time and help solve the case.
I assume you already approached them and are waiting for a response. Do you think Hhampuz can help you with this? Or maybe just let him do his job?
Umm... mediation and representative of ANN is usually managed by different department. This can be clearly observed [previously] on BC, where they have
BC.GAME account for ANN that is handled by their marketing, and
BC. Game Support, who handle support and other compliance related matters. For same reason, some casinos are having "casino-name_name-of-person" alongside with "casino-name".
Same things to AG and CG. Far as I know, the one replying there are mostly a different staff from the one handling account rep here. Whether it's another marketing staff or directly compliance staff, I am not that nosy to ask my contact, lol.
