[SCAM REPORT] Duelbits locked over €30k EUR for almost 2 months

[holydarkness]

I feel like they won't respond to you as well. They have been inactive here since May 21. They did not respond to Casino Guru as well. I found that there are two more unresolved cases at Casino Guru, and one of them was created three days after this one [the one we are talking about now]. So, two cases at Casino Guru, yet they did not respond to Casino Guru inquiries, and I feel like they will ignore you as well, which is not looking good anymore.

Not sure why they would mess up their reputation and good ratings on for example platforms like CasinoGuru by not responding to complaints. I really don't get it because they have taken years to build that reputation.
Could it be that some folks who were responsible for dispute resolution stop working with them?

Far as I know, from my previous attempt [about two years ago, I think?] to bridge cases between Duelbits and their complainants, there are no "some folks" who were responsible for dispute resolution, rather the entire support team themselves, who I think will be assigned to the case and reply on the old school method of "who's free to answer this right now".

And from their last reply to me [at that time], they don't accept the offer to bridge, where there is a specific folk that I can talk to, through direct line, to handle dispute resolution. Rather, they prefer the complainants to escalate directly themselves to their support [be it live or email].

[Shishir99]

Far as I know, from my previous attempt [about two years ago, I think?] to bridge cases between Duelbits and their complainants, there are no "some folks" who were responsible for dispute resolution, rather the entire support team themselves, who I think will be assigned to the case and reply on the old school method of "who's free to answer this right now".

And from their last reply to me [at that time], they don't accept the offer to bridge, where there is a specific folk that I can talk to, through direct line, to handle dispute resolution. Rather, they prefer the complainants to escalate directly themselves to their support [be it live or email].

What the fuck?
If this is the case, the Bitcointalk forum account is not handled by a single person; many support team members handle it. The same applies to Aksgambler, the casino guru. But how are they supposed to handle these platforms without someone dedicated? They need someone to handle social media and mediator websites. If they refused your offer back then, I doubt they would accept your offer this time and help solve the case.

I assume you already approached them and are waiting for a response. Do you think Hhampuz can help you with this? Or maybe just let him do his job?

[holydarkness]

Far as I know, from my previous attempt [about two years ago, I think?] to bridge cases between Duelbits and their complainants, there are no "some folks" who were responsible for dispute resolution, rather the entire support team themselves, who I think will be assigned to the case and reply on the old school method of "who's free to answer this right now".

And from their last reply to me [at that time], they don't accept the offer to bridge, where there is a specific folk that I can talk to, through direct line, to handle dispute resolution. Rather, they prefer the complainants to escalate directly themselves to their support [be it live or email].

What the fuck?
If this is the case, the Bitcointalk forum account is not handled by a single person; many support team members handle it. The same applies to Aksgambler, the casino guru. But how are they supposed to handle these platforms without someone dedicated? They need someone to handle social media and mediator websites. If they refused your offer back then, I doubt they would accept your offer this time and help solve the case.

I assume you already approached them and are waiting for a response. Do you think Hhampuz can help you with this? Or maybe just let him do his job?

Umm... mediation and representative of ANN is usually managed by different department. This can be clearly observed [previously] on BC, where they have BC.GAME account for ANN that is handled by their marketing, and BC. Game Support, who handle support and other compliance related matters. For same reason, some casinos are having "casino-name_name-of-person" alongside with "casino-name".

Same things to AG and CG. Far as I know, the one replying there are mostly a different staff from the one handling account rep here. Whether it's another marketing staff or directly compliance staff, I am not that nosy to ask my contact, lol.

[mpet]

Thanks for caring, guys.

https://i.ibb.co/1tvMxYMY/a.png

This is the latest from today, after I reached out having heard nothing for another 20 days. It's now been almost 3 months. I don't feel hopefully getting any of this back without taking legal action, so that'll be the next step if they continue running me around like this. It's unfortunate because I legitimately thought they were a good casino and they came recommended.

[SuperBitMan]

They have an account here in this forum and I believe the person controlling the account is part of their team member and here is the account duelbits and it seems they have not been active because they posted last on May 21, 2026.
Maybe the person controlling the account is not doing so any more or do they Dey decide not to be active because of what they have already done.
duelbits has built a very good reputation and Dey spent years and money in getting the reputation they have now, are they just going to lose that reputation for this case? This is a question only them can answer.
I’m expecting them to reply to this case and resolve it because their reputation is on the line.

[logfiles]

I’m expecting them to reply to this case and resolve it because their reputation is on the line.

There is little hope if they are even not bothered to reply the complaints in CG and AG when contacted by the mediators. It's like they don't care about their once good review score on those platforms anymore

What could be very fascinating is that you could find their x account so active tweeting daily. I know it's part of marketing but marketing a service while complaints remain unanswered by the customer support is like trying to fill a basket with water.

Rather, they prefer the complainants to escalate directly themselves to their support [be it live or email].

The threads here wouldn't even pop up if they responded in a timely manner to those complaining. Anyway OP says that they have responded to him, let's wait for the outcome.

[mpet]

(...) Anyway OP says that they have responded to him, let's wait for the outcome.

They respond every time I reach out, which I do every few weeks, with something generic like this about how it's under investigation and they asked the compliance people to look at it. I'll reach out again in two weeks and it'll be the same.

[Murat]

They respond every time I reach out, which I do every few weeks, with something generic like this about how it's under investigation and they asked the compliance people to look at it. I'll reach out again in two weeks and it'll be the same.

You didn't create the flag.(check my previous post on this topic) Without creating the flag, they won't get back to you.

You can read more about trust flags here - https://bitcointalk.org/index.php?topic=5153344.0

[mpet]

Thanks for the heads-up. I made a flag here: https://bitcointalk.org/index.php?action=trust;flag=3560
Would appreciate support!

[holydarkness]

You didn't create the flag.(check my previous post on this topic) Without creating the flag, they won't get back to you.

You can read more about trust flags here - https://bitcointalk.org/index.php?topic=5153344.0

Thanks for the heads-up. I made a flag here: https://bitcointalk.org/index.php?action=trust;flag=3560
Would appreciate support!

Ahh... I am a few minutes too late.

I was literally just from my PM, writing to someone, in hope that I can deescalate the situation by asking [again] for a contact from DuelBits, so that we don't have to get to flag-raising matter, and then returning immediately to this thread to write... something.

Anyway, the flag is here, so... do people mind to wait for couple of days and see if my nudge work before taking any action to the flag? Perhaps we can get it deescalated, I get a contact and a sit with DuelBits, and we're all happy.

[Murat]

Thanks for the heads-up. I made a flag here: https://bitcointalk.org/index.php?action=trust;flag=3560
Would appreciate support!

Flag supported.

You can also ask for flag support on this thread - https://bitcointalk.org/index.php?topic=5153445.msg66908270#msg66908270

Ahh... I am a few minutes too late.

I was literally just from my PM, writing to someone, in hope that I can deescalate the situation by asking [again] for a contact from DuelBits, so that we don't have to get to flag-raising matter, and then returning immediately to this thread to write... something.

Anyway, the flag is here, so... do people mind to wait for couple of days and see if my nudge work before taking any action to the flag? Perhaps we can get it deescalated, I get a contact and a sit with DuelBits, and we're all happy.

I think an active flag will help you to solve this quickly.

[holydarkness]

People, oh god, *sigh*, I literally scratching my head and massaging my forehead here, perhaps it's a cue to leave the forum for the day and call it a night.

Before I leave, though, can we please, please at least wait a couple more days and see if my nudge works?

And not take any action or propose a post asking support/opposition until then?

Because when a flag is supported and then it gets resolved, it's a lot of ground-work to get the DTs who support the flag to retract the clauses that no longer true. OP, you raise a type-3 flag, you'll require <3 DTs support for it to be active, I will encourage you to not escalate to LV's thread for support/opposition until I hear [or don't hear] back from that one who I reach. I will support the flag myself when that time and situation met and you'll get two DT supports by that time. Until then though, I'll appreciate [though I know it is asking too much, since you've been left dry and hanging for two months] if you'll stay still. Give me until Monday night?


For Murat's edit: yes, it will probably help, and I can understand and appreciate your thinking process here, but for above reason, and that [I am saying it way too many times across threads, sporadically] it is clearly much desired for the player if they can get their funds back rather than a negative score on the casino, that I always prefer to see if I can exhaus every way thinkable and see if I hit wall on every path I pursue before resorting to flag and tag. Because, factually, not all DT follows the cases where the flag they supported through LV's thread closely. They mostly flag, then leave. There are times where I need to PM so many DT myself to update them about a flag they supported days ago and now its clauses become invalid, so that they're aware they're supporting a false flag and retract immediately.

I sincerely thanking your effort though.