QZINO.COM Unjustified account closure and balance theft.

[Brebruh19]

What happened:

I placed bets on their website for only two days.

On June 12, 2026, they blocked my account when I attempted to withdraw my funds.

When I try to log in, I see a notification instructing me to contact customer support. However, after the account was blocked, I no longer have access to customer support.

I received an email informing me that my account had been blocked under clause 6.3, which states that they reserve the right to block accounts without providing any reason.

My financial loss is more than $300+.


Brebruh1948@outlook.com - This is my email which I used to register on your website.



Bitcointalk Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3716445:

https://talkimg.com/images/2026/06/12/UrOwIT.jpg
https://talkimg.com/images/2026/06/12/UrOA5l.jpg
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[acroman08]

That's the only reason they gave you as to why they banned the account? This feels like they just don't want to pay the winnings. I mean, they blocked your account after trying to withdraw, and used the "they reserve the right to block without providing any reason" as a sole reason to justify their actions. I've seen casinos use that terms and conditions to ban accounts before, but it is usually coupled with another or multiple other terms which the casino claims the gambler broke.

I saw that you already posted on their ANN thread. I hope their representative sees that. It would be nice to hear from their representative.

[un_rank]

You do not need to send your email here, that could get you phishing links and some could even make it personalized posing as support to help fix your blocked account.

Let us hope they reply and give a reason for why the account was blocked. Casinos should always give a reason if they come up with something enough to ban a user permanently, there has to be a reason for that that can be shared.

- Jay -

[julerz12]

OP, perhaps you accessed their platform from a restricted jurisdiction? Your screenshot of the email says the Risk Department made the decision to block your account.

Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, Sanctioned jurisdictions, FATF blacklist jurisdictions and/or any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority or Qzino Risk and Compliance department ("Restricted Jurisdiction") that are reported by us from time to time.

There's also this part:

4. Restricted use
4.1. You are not allowed to use the Service if:
4.1.1. You are under 18 (or under the legal age in your jurisdiction) or cannot legally enter into an agreement with us, including acting on behalf of someone who is underage.
4.1.2. You live in a country where online gambling is illegal for residents or anyone in that territory.

But, no matter what the basis is for this decision, your funds should be returned to you. I see no reason for them to keep it.

[rohang]

Pretty crazy how every other book has no issues just confiscating DEPOSITS made by players and citing some vague Tnc....
These guys think they can do this  without any repurcussions,

Highly advise everyone to not play at such low reputation sites as they can run away any moment with everyone's money or do BS like OP is facing