betSerb (OP)
Newbie

Activity: 37
Merit: 0
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August 21, 2026, 09:26:07 PM |
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Hi everyone who cares about this issue. I'm continuing my fight against the scammers at betcoin.ag. I've sent a letter to Betby. Theoretically, they're obligated to provide the information. I've attached the letter below. The next step is to get the IP from Cloudflare in order to send a request to the hosting provider and domain registrar to obtain more information.
To: Betby Compliance / Legal Department (EARLYBIRD LTD) Address: 64, "Excalibur", B. Bontadini Street, Birkirkara, Malta Re: Licence No. MGA/B2B/780/2020
Subject: Formal Notice — Player Fund Withholding and Unsubstantiated Fraud Allegation via Your Sportsbook Platform on betcoin.ag — Request for Data, Records, and Compliance Response
Dear Sir or Madam,
I am writing to you as a player who placed bets through the sportsbook software provided by EARLYBIRD LTD ("Betby"), operating on the front-end brand betcoin.ag, under your Malta Gaming Authority licence MGA/B2B/780/2020.
Summary of facts:
I deposited approximately $700 in total across several transactions on betcoin.ag. I placed bets, incurred losses, and subsequently won several bets, bringing my balance to approximately $1,150–$1,200. I requested a withdrawal of $600. My withdrawal was frozen. Following contact with support, I was given an unusually short (60-minute) window to complete identity verification, which I completed successfully and on time. Immediately thereafter, my account was blocked, and I was accused of "sports abuse," with no bets, evidence, or specific policy violation ever identified to me, despite repeated requests.
Elapsed investigation period with no resolution:
The operator's own terms state that such "investigations" may take up to 60 days. I complied fully and in good faith with this timeframe: I did not escalate publicly during this period, I waited the full 60 days as stipulated by the operator's own rules, and I then submitted a follow-up request for a status update and release of funds. As expected — and as is consistent with the pattern described by numerous other players in public reviews — I received no response, no evidence, and no resolution of any kind. The operator was given every opportunity, under its own stated procedure, to substantiate its allegation or return my funds, and failed to do either. In my view, and in the view of many other affected players who have documented an identical sequence of events, this 60-day "investigation" period functions not as a genuine compliance process but as a mechanism to delay, discourage, and ultimately avoid paying out legitimately won funds — which I consider to constitute fraud.
I selected this platform based on its public reputation and its use of your sportsbook technology, on the understanding that a Malta-licensed B2B provider such as Betby conducts meaningful due diligence on its operator partners and maintains oversight of bet settlement and balance integrity. I placed my trust specifically in the credibility your brand lends to the platforms it powers.
Matters I ask you to clarify or address directly:
Based on the session key and API activity from my account (attached), bet placement, odds calculation, and balance updates for my sportsbook wagers were processed directly through Betby's own servers/API, with betcoin.ag functioning only as the front-end and payment/deposit intake layer. This indicates that Betby held direct technical control over my bet settlement and balance calculation — not merely a passive software licence. I ask Betby to confirm this architecture and to state what oversight, if any, was exercised over the settlement of my bets and the final balance shown before my account was blocked. I have separately discovered that betcoin.ag's publicly stated licence (Curaçao) does not match the licence shown as current and valid on the operator's actual licensing validator (Anjouan Licensing Services Inc., Licence No. ALSI-202605043-FI2, entity 3-102-961387 SRL) — a jurisdiction whose licensing framework has been publicly questioned by, among others, the Central Bank of the Comoros itself. I ask Betby to confirm what due diligence was conducted on this operator prior to onboarding, and whether this licence discrepancy is something Betby's compliance function was aware of. As a result of the account block, I have lost the ability to access records that I need to pursue this matter — including with law enforcement and, if necessary, in court. I am formally requesting: a. A complete copy of my betting and session history (data subject access request, as applicable under GDPR and/or Maltese data protection law); b. Confirmation of Betby's registered legal address for the purpose of a formal police report I intend to file regarding withheld funds, denial of access to my own transaction records, and what I consider to be a fraudulent pattern of fund withholding; c. Any information Betby holds regarding the basis for the "sports abuse" determination made against my account, to the extent Betby was involved in or consulted on that determination.
Notice:
I intend to file a complaint with the Malta Gaming Authority regarding the adequacy of due diligence conducted on this operator, given the publicly documented pattern of similar player complaints describing an identical sequence of events (win → frozen withdrawal → rushed verification → unsubstantiated "sports abuse" block → silence through the full 60-day "investigation" period), as reported by numerous players on Trustpilot and other independent review platforms. I am also documenting this matter publicly and will include Betby's response, or lack thereof, in that record.
I would prefer to resolve the informational and documentation aspects of this matter directly with you. Please respond within 7 business days.
session key - eyJ0eXAiOiJKV1QiLCJhbGciOiJFUzI1NiJ9.eyJpc3MiOiIyNTY3MzIwMjY1NjA0MzQ1ODYzIiwic3 ViIjoiMjczNTgzNSIsIm5hbWUiOiJNamN6TlRnek9WODBNRGNJIiwiaWF0IjoxNzgxMzg0Mzc3LCJle HAiOjE3ODEzODc5NzcsImp0aSI6IjZmNDQ2ZmIxLTRiZmYtNDY4OS04NWY3LTM4YjVhYTQyZDk1OSIs ImxhbmciOiJydSIsImN1cnJlbmN5IjoiVVNEVCIsIm9kZHNfZm9ybWF0IjoiZGVjaW1hbCIsImZmIjp 7ImlzX2Nhc2hvdXRfYXZhaWxhYmxlIjp0cnVlLCJpc19tYXRjaF90cmFja2VyX2F2YWlsYWJsZSI6dH J1ZX19.6DNmK1JhsrZdLWBBb00I-DUSSj-v7FSBfIxoZ50k2asQqbVThEwTCSY2jY
Regards,
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