SCAM – Thunderpick.io

What happened:
I have been using thunderpick.io for about 3 months. I was regularly betting on esports events - dota 2 and cs2 tier1 matches. During this time I made multiple deposits and withdrawals without any issues whatsoever.

One day I submitted a withdrawal request as usual. Instead of processing it, the casino asked me to verify my identity. I immediately sent all the required documents: a photo of my passport, a selfie with my id, and a utility bill as proof of address.

Shortly after submitting the documents, I received an email from thunderpick.io stating that my account had been permanently closed and my entire balance of 4900 usdt had been confiscated. The only reason given was a vague mention of "violation of terms and conditions" with absolutely no specific details.

I contacted their support multiple times asking for a clear explanation. Each time I received only generic automated responses. No real reason was ever provided.

I believe this is a deliberate scam: the casino waited until I requested a withdrawal, then used the kyc process as a pretext to block my account and steal my funds. I played honestly for 3 months, cooperated fully with verification, and still lost everything.

Scammer website: https://thunderpick.io

Reference Link: https://thunderpick.io

Amount Scammed: 4900 USDT

Payment Method: Cryptocurrency (USDT)

Email/Chat Logs: https://postimg.cc/gallery/hKnPNgm

Additional Notes:
I strongly advise everyone to avoid Thunderpick.io. They block accounts and confiscate funds right after users submit kyc documents and request a withdrawal. This is not an isolated case - it appears to be an intentional practice. Do not deposit money on this platform.

Thanks, I've already filed a complaint with askgamblers. I'll try doing the same with btcgosu.

Yes, I also wrote to them at disputeresolution@cs.thunderpick.io, but I haven't received any response yet, thank you.

Most probably a temptation plan to let him feel trust to deposit again and again. Then once he tries to withdraw a considerable sum of money, the verification process begins, and money is immediately confiscated. We used to see this kind of behavior that appears to be claiming more victims. The problem is always the same: users don't care that much about following updates about the reputation of the service they prefer the most. Once they succeed in depositing and withdrawing one time without issues, they think it will always be a safe experience. Pity for them.

As can be seen from OP’s last post, he has deposited and withdrawn large amounts such as $2000-$3000 and more without problems, so I don’t expect the same to happen here.

There may be problems with the account already, or so they think, but in any case, if they want to maintain their credibility and the trust of users, they must explain the details with evidence, not just make general statements without proof.

not surprised, thunderpick is a dogsh1t fraud, scammed me and my friend in the past years. they remind me of rollbit group.

If the issue is resolve i will count the OP as the lucky one because an accusation was raised about the gambling platform and their representative never attended to it, nor did they refund the user.
Therefore, I don't see anything BTCGOSU can do about it, but there's nothing bad in trying since the platform has been into the business for a longterm.

Hello, here's the response I received from disputeresolution@cs.thunderpick.io
For some reason, askgamblers didn't accept my complaint, and it doesn't really make sense because they're not active there and don't respond to any complaints.
They certainly didn't provide any evidence to back up their claims. I advise everyone to refrain from betting at this scam casino.

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Hello,



Thank you for contacting the office of Dispute Resolution. We have taken the time to carefully review your dispute and conduct our independent investigation of your account with username PowerfulToshi493 in order to address your concern accordingly.



As per your email to the DRO, you claim that Thunderpick disabled your account after you submitted a withdrawal request and seized your funds due to violations of their Terms and Conditions – which you deny. You further your claim that you fully complied with all verification requests. From our understanding, you are requesting that the DRO investigate to provide clarification and have the seized funds issued to you.



Your account was first brought to the attention of Thunderpick’s security department due to numerous links with other account(s) that reveal a high degree of suspicious activity and similar information on file – which may include (but not limited to) IP links, Information registered on sign-up, and specific patterns depicted.



Through the DRO’s independent investigation, our findings uniformly conclude to linked accounts showcasing multiple profiles with coinciding/identical information – findings that are parallel to those of Thunderpick’s security department which are additional to the strong associations you have with other accounts. Taking into account all investigative findings, it is indisputable that this activity indicates an individual accessing multiple accounts intending to defraud Thunderpick.

As per the Terms of Service, it clearly states the following:



5.1 [...]You are permitted to open only one (1) Account. Only one account is allowed per household. Multiple accounts held by the same individual are subject to immediate closure and we reserve the right to seize any funds gained as a result of holding multiple accounts.[...]



15.1 [...]You must not be a part of a betting syndicate where several parties are involved in placing bets in order to evade any rules.[...]



After careful review and consideration, we cannot assist you any further as Thunderpick’s actions are in line with the Terms of Service you agreed upon when you created the account(s) and there will be no reinstatement of any funds – which the DRO supports.



The DRO strongly suggests that you refrain from creating any further accounts as all funds will be voided including any possible winnings/deposits made to the account without return.



We thank you once again for contacting the DRO and would like to take the time to remind you that by contacting the DRO, this ruling is final and it is at Thunderpick’s sole discretion with whom they choose to do business.



Kind regards,



Dispute Resolution Office