Betcoin.ag blocked my account upon withdrawal, holding 1,210 USDT

[Valicz]

Hello everyone,

I am writing to publicly expose the unfair and highly unprofessional treatment I received from Betcoin.ag. They have blocked my account (Username: Valicz) and are currently holding my funds (exactly 1,210 USDT) right after I requested a withdrawal.

Here are the facts of my activity:
1. I deposited my own funds via cryptocurrency.
2. I did NOT claim or use any bonuses or promotional offers.
3. I only placed a total of 3 bets using my raw cash balance.

Immediately after requesting my withdrawal, my account was locked with a generic accusation of "sportsbook abuse". I immediately reached out to their support, offering full cooperation, and proactively sent them all my KYC documents (National ID, Proof of Address, and Proof of Crypto Deposit).

Instead of a professional review, their security team replied with an incredibly rude and arrogant email stating that the review can take up to 60 days and added: "We encourage you to share your story publicly, so we can show everyone that you are a cheater".

They have provided zero evidence, refused to verify my identity, and are using scare tactics and a 60-day delay rule just to avoid paying out a legitimate winner.

I have already submitted an official complaint to Casino Guru, and I am posting this here so the crypto community can see how Betcoin.ag treats players who actually win. I demand the immediate release of my 1,210 USDT.

Filip Valenta (Username: Valicz)

https://ibb.co/nNKWnfQQ
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https://ibb.co/cKjRthM7

[Mahdirakib]

~ Instead of a professional review, their security team replied with an incredibly rude and arrogant email stating that the review can take up to 60 days and added: "We encourage you to share your story publicly, so we can show everyone that you are a cheater". ~

You are obviously going to get a response from the Betcoin.ag representative here in this thread. They always give a detailed response to the scam accusation here by explaining the reason. But they won't share the sensitive evidence here in this forum (publicly). You may submit a complaint at Askgamblers with your issue, the Betcoin.ag team shares the evidence with them.

[Dancasyk]

I have never encountered such treatment of a customer before, and I find it completely unacceptable.

From what has been presented here, the player deposited their own funds, used no bonuses, placed only a few bets, and then had their account blocked immediately after requesting a withdrawal. This alone raises serious concerns.

What is even more disturbing is the apparent lack of evidence and the attitude shown toward the customer. Accusing someone of abuse without providing proof, withholding their funds, and responding with remarks that can be perceived as arrogant or disrespectful is not the conduct expected from a trustworthy gambling operator.

Trust is the foundation of any betting platform. If players can have their accounts locked and funds withheld without a transparent explanation, it damages confidence not only in this company but in the industry as a whole.

Bitcoin.ag should either provide clear evidence supporting its accusations or release the player’s funds without unnecessary delays. Anything less would be difficult to view as fair treatment.

I sincerely hope this matter receives a transparent and just resolution.

[Shishir99]

I have never encountered such treatment of a customer before, and I find it completely unacceptable.

Did you create this account just so you can post this in this thread?
I feel like you and OP are the same person, and you have created this account to vouch for OP. Betcoin.ag is one of the old casinos around, and I doubt they would scam someone for 1210 USDT. However, since OP believes he is not guilty, he could follow the suggestion given by Mahdirakib and see if he gets some responses from Betcoin.ag team.

I think I saw another scam accusation against Betcoin.ag last week, and I have said the same thing to that player as well. We need to wait for the Betcoin.ag representative who might answer here if they notice it.