well, this just got interesting.
Our records show that this user repeatedly started games at approximately 23:58 UTC, shortly before the daily seed release at 00:00 UTC, and then completed those games around 30 minutes later with unusually large gains. These games normally take approximately 30–40 seconds to complete, so this repeated timing pattern was highly abnormal.
you mind telling us which game or games OP exploited exactly?
OP, how do you explain not finishing your games in 30-40 seconds which is the norm, and instead taking ~30 minutes around daily seed release time?
with what @basepoker said, it makes it hard to believe that you were not aware of the bug.
We are prepared to provide supporting records, including game IDs, timestamps, seed release timing, deposit/withdrawal history, and the user’s support message, to trusted forum moderators or reputable community members if required.
the mods do not moderate scams or get involved with scam accusations. and imo, it would be better to post any non private records publicly for all to see.
i would be interested to check the game IDs, timestamps, seed release timing, and win amounts to know for sure how many times OP exploited the bug, as that would contradict what he said above, and make this a clear cut case.
You've been around long enough to know that more then half of these scam accusations are cheaters who got caught, scammers, and liars trying to pressure a casino to pay them. That's why I feel it's important for sites to reply and at least share their side before anyone makes a decision.