SlotNeo.com – $27,000 deposited, account closed, balance withheld

WARNING TO PLAYERS – My experience with SlotNeo
I am sharing my experience so that other players can make an informed decision before depositing significant amounts of money.
I registered a SlotNeo account using my real personal information and completed the KYC process by submitting my identification documents. The casino accepted approximately 27,000 USDT in deposits, all made from my personally verified MEXC account. At no point before accepting these deposits was I informed that my country or jurisdiction presented any issue.
The casino knew from the beginning where I was registering and accessing the account from. I have evidence of this, including conversations with my VIP Manager. My deposits were accepted without restriction and I was even encouraged to continue depositing and playing.
I played without using any bonuses and successfully withdrew 2,500 USDT. After my balance reached approximately 36,000 USDT, everything changed.
My withdrawals were delayed, my account remained under KYC review for an extended period, and eventually my account was closed due to alleged AML concerns. However, I was never provided with any evidence of wrongdoing or any explanation identifying a specific breach of the Terms and Conditions.
Although the casino never formally requested additional Source of Funds documentation, I voluntarily submitted extensive AML evidence.
Despite my full cooperation, I was later informed that my documentation was allegedly insufficient. During the investigation I was never asked to provide additional documents or given an opportunity to address these allegations.
Instead, SlotNeo offered to refund only my last deposit (minus previous withdrawals) while withholding the remainder of my balance.
I also discovered that Romania was later listed as a restricted jurisdiction. Based on the evidence available to me, I believe this restriction was introduced after my account had already been closed. Regardless, the casino had accepted my deposits, allowed me to play, and encouraged further deposits while fully aware of my circumstances.
I submitted complaints to AskGamblers, Casino Guru, Anjouan Gaming and Casinomeister.
AskGamblers closed the complaint because the casino did not cooperate.
Casino Guru rejected my complaint based on information provided by the casino. I was never asked to provide evidence contradicting the casino's allegations or to submit additional AML documentation before my complaint was rejected. As a result of my personal experience, I am deeply disappointed with Casino Guru's handling of my case. In my opinion, the process was not impartial, and I regret spending so much time pursuing my complaint there.
My complaints with Anjouan Gaming and Casinomeister are currently ongoing. Based on my own experience, I would also encourage players to carefully evaluate whether Casino Guru is the right place to seek independent dispute resolution before investing significant time in their process.
I will continue pursuing all available regulatory and legal avenues until my case receives a fair and independent review.STAY AWAY!!!

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