We are already in direct contact with the customer and are actively working to resolve the issue.
At this stage, we do not have a confirmed estimated timeframe yet. In cases like this, patience is needed while the process is ongoing, and we will update this thread as soon as we have more information available.
Thanks for your response here; I believe that allegation will be resolved shortly. It's a matter of your reputation; unless that thread is marked resolved, your other users will find it and may avoid using your service. People are using your swap with faith, so don't break that faith. Whether victims raise concern here or not, your support team should respond to every support ticket. Once you respond to the support tickets, they might not come on the forum. Also, that will increase your trust when users get a resolution from the support system.
Since you responded here, I'm not taking any action from my end, like negative feedback or flags. But please help that user to resolve the issues; the amount is big, and victims won't give up. If you need our help, then we are here always; I really don't like to destroy your reputation anyway. So please cooperate on that case.
I don't know anything about Tornado Cash and I've never used it. The funds I sent came from a legitimate sale — I have a signed agreement to prove that, and I already provided it to GhostSwap.
As for the "no KYC" marketing — to me it's like a website saying "we have no fees" but then taking 10% commission. It's simply misleading. They advertise one thing, but do another. Don't you agree?
Before using a swap, you should also make sure that you aren't sending dirty funds to it. Otherwise, you have to use a reputable non-KYC swap; there are a couple of non-KYC swaps like b1exch and others as well. These swaps usually don't ask for the source of funds. Funds coming from Tornado Cash would be considered dirty funds; even Binance flagged my account once due to funds coming from Tornado Cash. Remember, prevention is better than cure.
Thank you for your support. I understand there are risks with funds that may not be clean — but that's exactly why I chose an exchange that clearly says "NO KYC" in large letters. I didn't go to BestChange or similar platforms with strict moderation — I went to GhostSwap, thinking there would be no issues.
From now on, I will check my funds more carefully and only use exchanges that offer clear guarantees against frozen funds.
