GhostSwap unresolved swap case — 12.441 ETH (ID 41gf6aamcb79iw8o)

[Benedesuuuk]

    I am publishing this to document my personal experience with GhostSwap and to help others make informed decisions. This post is based on my personal experience and publicly available blockchain data.

    Swap ID: 41gf6aamcb79iw8o
    Amount: 12.44100000 ETH
    Date: 24 May 2026
    My wallet: 0x8520cc42c1a3500e82c77079d345f5425ca4c907
    Transaction hash: 0xc22d4d100c5589179ee7c0808dea02cf034a9b5c92433eb1f2c4d0c7f27a71fe

    What happened:

        I sent 12.441 ETH to GhostSwap for a swap on 24 May 2026.

        The funds were received, but the swap has not been executed.

        I completed full KYC verification via SumSub and provided source-of-funds documentation.

        Since then, support has only responded with "no updates" and has not provided timelines or a resolution.

    Blockchain observation:

        The transaction flow shows that the funds were forwarded to an address associated with HitBTC.

        When I asked GhostSwap about this, they stated that HitBTC is not holding my funds.

        If this is correct, it raises questions about who currently has control over the funds and the execution path of the swap.

    Key inconsistencies:

        GhostSwap's marketing materials describe the service as "KYC-free by default" with most swaps processed without verification. In my case, full KYC was required and funds remain unresolved.

        Their Terms state that GhostSwap is non-custodial and does not hold user funds, yet my funds have been pending for over a month.

        Blockchain data indicates routing through a HitBTC-associated address, while GhostSwap denies custody or control at that stage.

        I requested disclosure of the licensed processing partner responsible for my transaction, but received no answer.

        I sent a formal request to both support and legal contacts, with no response so far.

    Actions I have taken:

        Completed KYC via SumSub (25 June 2026)

        Submitted source-of-funds documentation

        Submitted formal requests to support and legal contacts

        Filed public reports on Trustpilot and KYCnot.me

    My goal: To recover my 12.441 ETH or complete the requested swap.

    I will update this thread as the situation develops.

[Murat]

Damn. I just sent them a pm on telegram.

Did you try reaching out on telegram or simplex?

They have $26k escrowed on OrangeFren, you may contact them.

[Trêvoid]

I’m also small amount of security deposit holder for GhostSwap. Why didn’t even reach me before doing that swap? I would’ve helped you swap those amounts easily. I wish you’d contacted me first.

Sorry about that.

Also, I’m reaching out to GhostSwap to see how it works, going to check it out now.

[JeromeTash]

I always keep telling people some of these services that market themselves as no-KYC exchanges actually lie most of the time, especially if they use third-party liquidity providers. People should completely be aware of that fact before trying to swap any point. The fact that they are associated with HitBTC even makes it worse.

Good enough; the amount OP tried to exchange is roughly $20K, so the escrowed amount can cover that in case things go south.

[Benedesuuuk]

Damn. I just sent them a pm on telegram.

Did you try reaching out on telegram or simplex?

They have $26k escrowed on OrangeFren, you may contact them.

Thanks for the suggestion. I have already contacted OrangeFren both via email and publicly here on the forum. Waiting for their response.

[OrangeFren]

Damn. I just sent them a pm on telegram.

Did you try reaching out on telegram or simplex?

They have $26k escrowed on OrangeFren, you may contact them.

I reached out to GhostSwap and we'll see what they respond. However, because Benedesuuuk didn't use our link there's little we can do, both in terms of compensation and pressuring GhostSwap. I'll see what can be done.

Bare in mind that just because an exchange advertises being never-KYC to our users doesn't mean they have the same policies for other users.


GhostSwap informed us that the user's deposit was blacklisted while it was confirming and they were using external liquidity to settle the swap. They claim to be working on getting the user his coins.

If the user had used OrangeFren.com we'd be able to refund him without any of this.

[Benedesuuuk]

Thank you all for your support and suggestions.

I want to give a special thanks to those who recommended contacting OrangeFren. After I reached out to them, GhostSwap became noticeably more communicative and cooperative. Today they told me: "I'll update you once we receive a response from the team today."

This is the first real progress since this started. I will keep everyone updated as the situation develops.

I hope we can resolve this soon. Thanks again to everyone who took the time to respond.

[OrangeFren]

Thank you all for your support and suggestions.

I want to give a special thanks to those who recommended contacting OrangeFren. After I reached out to them, GhostSwap became noticeably more communicative and cooperative. Today they told me: "I'll update you once we receive a response from the team today."

This is the first real progress since this started. I will keep everyone updated as the situation develops.

I hope we can resolve this soon. Thanks again to everyone who took the time to respond.

Every exchange fears OrangeFren.com

I hope this gets resolved

[Benedesuuuk]

I’m also small amount of security deposit holder for GhostSwap. Why didn’t even reach me before doing that swap? I would’ve helped you swap those amounts easily. I wish you’d contacted me first.

Sorry about that.

Also, I’m reaching out to GhostSwap to see how it works, going to check it out now.

Thank you. I really hope this will help speed up GhostSwap.

[noorman0]

-snip-
GhostSwap informed us that the user's deposit was blacklisted while it was confirming and they were using external liquidity to settle the swap. They claim to be working on getting the user his coins.

And what they're dealing with is HitBTC, a notorious nightmare on this forum. I think all the escrow providers involved should give Ghostswap a deadline to resolve this issue and let it be their own business, as they've been selling their "no KYC, in your own control" advantage to customers.

[Benedesuuuk]

-snip-
GhostSwap informed us that the user's deposit was blacklisted while it was confirming and they were using external liquidity to settle the swap. They claim to be working on getting the user his coins.

And what they're dealing with is HitBTC, a notorious nightmare on this forum. I think all the escrow providers involved should give Ghostswap a deadline to resolve this issue and let it be their own business, as they've been selling their "no KYC, in your own control" advantage to customers.

thank you for your support. I honestly didn't expect this level of support from anyone here, let alone several people. It means a lot.

And yes — just today GhostSwap said they asked the compliance team to make my case a priority and hope to give a better estimate soon. I hope it's not just words this time.

I'll keep the thread updated.

[Ghostswap.io]

We are already in direct contact with the customer and are actively working to resolve the issue.

At this stage, we do not have a confirmed estimated timeframe yet. In cases like this, patience is needed while the process is ongoing, and we will update this thread as soon as we have more information available.

[mikel_012]

Bare in mind that just because an exchange advertises being never-KYC to our users doesn't mean they have the same policies for other users.


GhostSwap informed us that the user's deposit was blacklisted while it was confirming and they were using external liquidity to settle the swap. They claim to be working on getting the user his coins.

If the user had used OrangeFren.com we'd be able to refund him without any of this.

This is a very weird situation

Are you saying GhostSwap is a shotgun KYC swap service unless it is used with your referral link?

[Benedesuuuk]

Bare in mind that just because an exchange advertises being never-KYC to our users doesn't mean they have the same policies for other users.


GhostSwap informed us that the user's deposit was blacklisted while it was confirming and they were using external liquidity to settle the swap. They claim to be working on getting the user his coins.

If the user had used OrangeFren.com we'd be able to refund him without any of this.

This is a very weird situation

Are you saying GhostSwap is a shotgun KYC swap service unless it is used with your referral link?

you're right, it is a weird situation.

I used GhostSwap because it said "no KYC" and I thought it would be simple. Turned out they asked for full KYC after I sent the funds, and now I'm stuck waiting without any clear timeline.

Also, when I asked about HitBTC, they told me HitBTC is not holding my funds. But the blockchain shows my funds went to a HitBTC address. So I don't know who to believe anymore.

I just want my 12.4 ETH back.

[OrangeFren]

Are you saying GhostSwap is a shotgun KYC swap service unless it is used with your referral link?

I don't know what their policies are for users other than ours, but many services are shotgun KYC for direct users, but not for ours - yes.