FixedFloat — 0.0851 BTC frozen, no timeline, no answers (Order ZNTBD7)

[Lytvynets1]

Hello everyone. I want to share my situation with FixedFloat.

In July 2025, I sent 0.0851 BTC for exchange (BTC → XMR). The funds arrived at the order address, and the order was immediately placed under AML review. Within 2 hours of arrival, the funds were moved from the order address to FixedFloat's main hot wallet bc1qns9f7yfx3ry9lj6yz7c9er0vwa0ye2eklpzqfw (I found this out recently when FF started stalling).

Due to personal reasons, I couldn't contact the exchanger for almost a year. As soon as I was able, I provided all documents confirming the source of funds. I've been in active correspondence since then.

When I asked about timelines, FF replied: "no clear timeframes." When I asked for the contacts of "partners," they refused, citing confidentiality.

What I found via blockchain: my 0.0851 BTC were moved from the order address bc1qzm50817dwp990w0wvgtphxtcx209a2dlcestxh to FF's hot wallet bc1qns9f7yfx3ry9lj6yz7c9er0vwa0ye2eklpzqfw within 2 hours of arrival. At the same time, FF's website states they are a non-custodial service and do not store user funds. But in reality, my funds are sitting on their hot wallet, and they decide when to return them.

What I have already done: filed a complaint on BestChange (https://www.bestchange.ru/fixedfloat-exchanger.html?review=3903698). FF stated in their response that "information on this case was provided to BestChange administration." But BestChange remains silent. Also published a thread on Bits.media (https://forum.bits.media/index.php?/topic/229003-caйт-нe-oткpывaeтcя-fixedfloat-—-мгнoвeнный-и-aвтoмaтичecкий-oбмeн-кpиптoвaлюты/#findComment-2515363) and left a review on Trustpilot.

Can anyone share experience on how to get FF to return funds? Any advice would be appreciated. Order ID: ZNTBD7.

[Murat]

your funds connected to some hacks? strange why it took 1 year to contact them? You could do the exchange but could not send them an email?

they have very bad reputation when dealing with funds involve in hacks or other bad situation. You could've used mixers or other service provider who handles dirty money. Again if you're dealing with hack funds always use exchanges that have their own liquidity and provide services to hackers or help laundering money. Fixedfloat don't have a representative on this forum so getting some answer from them here is not possible also they have couple of more scam accusation thread against them already.

[Lytvynets1]

your funds connected to some hacks? strange why it took 1 year to contact them? You could do the exchange but could not send them an email?

they have very bad reputation when dealing with funds involve in hacks or other bad situation. You could've used mixers or other service provider who handles dirty money. Again if you're dealing with hack funds always use exchanges that have their own liquidity and provide services to hackers or help laundering money. Fixedfloat don't have a representative on this forum so getting some answer from them here is not possible also they have couple of more scam accusation thread against them already.

No, my funds are not connected to any hacks. The source of funds is completely legal, and I confirmed this with documents.

I couldn't respond for a year because there is a war in my country. I had to urgently change my place of residence several times, and I didn't have access to my email or other things. I don't want to go into details, but it was a forced pause, not an attempt to hide anything.

As soon as I was able, I immediately provided all documents and started active correspondence.

The exchanger continues to stall: first they asked for documents, I provided them. Then they said it wasn't enough and demanded things I don't have and never had. When I asked about timelines, they replied: "no clear timeframes." When I asked who exactly is conducting the review and who these "partners" are that they keep referring to — they refused to answer, citing confidentiality.

I also found via blockchain that my funds were moved from the order address to their hot wallet within 2 hours of arrival. They explained this as "standard consolidation," although earlier they claimed that during a review, funds should be temporarily held on a technical address and not directed to further exchange.

So they say one thing, do another, and respond to direct questions with copy-paste replies.

[rohang]

FF are notorious for doing this on high value exchanges,  although yours isnt what i would call that

One year gap just to raise a complaint is certainly bad look, but definitely not a reason for them to keep your money

They call it hijacked/stolen crypto yet they move them to their own hot walllet? Thats some BS

[Lytvynets1]

FF are notorious for doing this on high value exchanges,  although yours isnt what i would call that

One year gap just to raise a complaint is certainly bad look, but definitely not a reason for them to keep your money

They call it hijacked/stolen crypto yet they move them to their own hot walllet? Thats some BS

Agree, it looks strange. They claim my funds are "connected to criminal activity," but within 2 hours of receiving them, they moved them to their own hot wallet. If they're so "dirty" — why move them to the general operational pool? There's no logic in that.

[rohang]

FF are notorious for doing this on high value exchanges,  although yours isnt what i would call that

One year gap just to raise a complaint is certainly bad look, but definitely not a reason for them to keep your money

They call it hijacked/stolen crypto yet they move them to their own hot walllet? Thats some BS

Agree, it looks strange. They claim my funds are "connected to criminal activity," but within 2 hours of receiving them, they moved them to their own hot wallet. If they're so "dirty" — why move them to the general operational pool? There's no logic in that.

Yea i use them too for small amounts..

They must have systems in place to track and categorize incoming funds as legitimate or not, from which they would have blocked your trade
But those very same systems should also block the funds on the receiving address and not mix them with their main wallet funds

That happened so FF are now also implicitly a part of whatever fraud they think happened with those coins, as they must have been spent already further

[tabas]

They claim my funds are "connected to criminal activity," but within 2 hours of receiving them, they moved them to their own hot wallet. If they're so "dirty" — why move them to the general operational pool? There's no logic in that.

They should have refunded your fund back to your original sending address and won't proceed with the transaction, that's the protocol if they are claiming it that it's dirty. And not to mention that in the past years, fixedfloat have got a lot of issues per se and that's why many have stopped using them including the one big hack that happened to them IIRC. But raising this concern after a year, I know that it's still valid but why it took you long to wait and open up the incident?

[Lytvynets1]

They claim my funds are "connected to criminal activity," but within 2 hours of receiving them, they moved them to their own hot wallet. If they're so "dirty" — why move them to the general operational pool? There's no logic in that.

They should have refunded your fund back to your original sending address and won't proceed with the transaction, that's the protocol if they are claiming it that it's dirty. And not to mention that in the past years, fixedfloat have got a lot of issues per se and that's why many have stopped using them including the one big hack that happened to them IIRC. But raising this concern after a year, I know that it's still valid but why it took you long to wait and open up the incident?

Thanks for the question. You're absolutely right — if they considered my funds "dirty," the logical thing would have been to return them to the sending address immediately. But they didn't return them, didn't exchange them — just moved them to their hot wallet within 2 hours and have been holding them ever since.

Why I didn't open the case earlier — honestly, there's a war in my country. I had to change my place of residence several times urgently, and I didn't have access to my email or many other things. As soon as I was able, I contacted them and provided all the documents. It was a forced pause, not an attempt to hide anything.

Now I'm doing everything I can to get my funds back, and I'm sharing this story so others know how FF operates.